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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

on virtual agent com  make a good impression on a valuable customer. Yet all too often, a contact center is seen as nothing more than a costly necessity. That doesn't have to be the case. By carefully selecting a contact-center solution, companies can boost revenues, retain customers and discover customer-service strengths and weaknesses for years to come. Tippit, Inc. 514 Bryant Street, San Francisco, CA 94107 Phone: 415-318-7200 / Fax: 415-318-7219 publishers@tippit.com Contents Executive Summary Call-Center Overview Market Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » on virtual agent com


Extending VoIP to Remote Locations: Challenges and Solutions
In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to

on virtual agent com  was ranked number 205 on the INC. 500 list of fastest growing private companies. Quintum is also a Nortel Developer Partner and an Avaya DevConnect Partner. Quintum sells its switches worldwide through its direct sales force and a network of resellers and distributors. For more information, call 1-877-SPEAK IP (1-877-773-2547), 1-732-460-9000 outside the US, or visit us online at www.quintum.com Searches related to Extending VoIP to Remote Locations: Challenges and Solutions : Business VOIP PBX | Buy IP Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

on virtual agent com  of these solutions depends on more than CRM-based data alone. For example, a virtual call center agent may need to work with dynamic available-to-promise data and applications that are embedded in a company s supply chain systems. Integrated service networks depend on data from spare parts procurement solutions. Smart service agent'based solutions may require asset data that is typically managed in a product life-cycle management solution. Thus, integration of the relevant CRM service applications with Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

on virtual agent com  adjust questions on-the-fly, based on earlier customer responses. This goes beyond the standard questionnaire, to probe into details – going beyond the “what,” to find out the “why.” Live agents can do this as well, but only after considerable training and practice, which further impairs productivity. The goal isn’t just to get answers, but to learn about a customer’s feelings and emotions regarding the service experience. As nice as simply solving a person’s problem may be, it won’t Read More...
Transportation Management and the Adaptive Supply Chain Network
To respond to the demands of today’s highly competitive global environment, traditional linear supply chains are evolving into complex, global ecosystems. These

on virtual agent com  today or visit us on the Web at www.sap.com/scm . www.sap.com/contactsap CONTENTS Executive Summary Keeping Pace with Today's Transportation Industry Transportation Business Processes: Achieving Industry-Leading Capabilities Freight Procurement Transportation Planning: Network Order Fulfillment and Visibility Network Routing Optimization Routing Guide Transportation Execution: An Integral Part of a Fulfillment Solution LSP Collaboration Reducing Workload Using Automation and Control Managing the Shipment Read More...
Managing On-demand Package Implementations
Why choose on-demand when there are so many integrated software solutions on the market? Because on-demand packages provide a number of benefits that can help

on virtual agent com  many integrated software solutions on the market? Because on-demand packages provide a number of benefits that can help IT focus on innovation and creating true business value, rather than dealing with network headaches. But along with the benefits there are a number of challenges. Read more about these challenges and how you can manage your on-demand implementation project. Read More...
On-demand Product Life Cycle Management: Not Just for Small to Medium Businesses Anymore
Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to deploy, but software providers must

on virtual agent com  spent $2.1 billion (USD) on PLM-related products and services in 2004. This amount is projected to grow to $5.1 billion (USD) by 2008. At the same time, on-demand software sales are expected to grow at a substantially quicker pace than the traditional client/server software market. The combination of these two growth patterns going forward bodes well for PLM deployment via an on-demand model. Moreover, the potential for on-demand applications has not gone unnoticed by the large enterprise resource Read More...
Attracting New Customers with Highly-interactive Instructor-led Virtual Classes
When American Management Association (AMA) needed to migrate instructor content into virtual format; incorporate video, diagnostic instruments, polls, and

on virtual agent com  Classes When American Management Association (AMA) needed to migrate instructor content into virtual format; incorporate video, diagnostic instruments, polls, and evaluations; and build a curriculum that would drive the customer’s experience, it turned to SumTotal Learning. AMA deployed SumTotal Learning to manage the virtual classroom experience for individuals and corporate customers, creating a live online experience. See how! Read More...
Configuration Guide: Managing Virtual Servers Using a Virtual Machine Manager and a Clustered File System
Virtual data centers must enable increased physical server use and central management of virtual machine infrastructure. A clustered file system, with a virtual

on virtual agent com  Guide: Managing Virtual Servers Using a Virtual Machine Manager and a Clustered File System Virtual data centers must enable increased physical server use and central management of virtual machine infrastructure. A clustered file system, with a virtual machine manager (VMM), can add critical new management and migration capability to current virtual servers. Before installing and configuring VMM, find out the hardware and software required for migration and integration, and helpful Read More...
Maintenance Connection Onsite/Online
Maintenance Connection is web-based maintenance management system that can be deployed on-line via the Internet or on-site on a company@s Intranet. The

on virtual agent com  the Internet or on-site on a company's Intranet. The system allows a maintenance organization to manage assets, keep track of work orders, schedule preventive maintenance, store standard operating procedures, maintain spare parts levels, and ultimately develop good reports to make better long-term business decisions. With over 150 reports and a built-in report writer, any information can be quickly accessed from anywhere in the world by using an web browser. Read More...
Roy Semple » The TEC Blog
Discussing Enterprise Software and Selection

on virtual agent com   Read More...

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