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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

on virtual agent com  make a good impression on a valuable customer. Yet all too often, a contact center is seen as nothing more than a costly necessity. That doesn't have to be the case. By carefully selecting a contact-center solution, companies can boost revenues, retain customers and discover customer-service strengths and weaknesses for years to come. Tippit, Inc. 514 Bryant Street, San Francisco, CA 94107 Phone: 415-318-7200 / Fax: 415-318-7219 publishers@tippit.com Contents Executive Summary Call-Center Overview Market Read More

Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » on virtual agent com


Inside the Age of Social Enterprise with Salesforce.com
Over the past several years, salesforce.com’s annual user conference Dreamforce has become a highly anticipated and entertaining end-of-the-year fixture for

on virtual agent com  the numeric virtual keyboard on a touch device, while an e-mail field will add the “@” and “.com” virtual buttons. HTML5 also contains advanced services like drag and drop, canvas for advanced graphics, geo-location, threads for background processing, web sockets for precise data loading now give web apps that same APIs previously available to native developers. To further close the gap with native apps, Salesforce is going to release a mobile container that will wrap HTML5 apps through a Read More
Extending VoIP to Remote Locations: Challenges and Solutions
In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to

on virtual agent com  was ranked number 205 on the INC. 500 list of fastest growing private companies. Quintum is also a Nortel Developer Partner and an Avaya DevConnect Partner. Quintum sells its switches worldwide through its direct sales force and a network of resellers and distributors. For more information, call 1-877-SPEAK IP (1-877-773-2547), 1-732-460-9000 outside the US, or visit us online at www.quintum.com Searches related to Extending VoIP to Remote Locations: Challenges and Solutions : Business VOIP PBX | Buy IP Read More
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

on virtual agent com  of these solutions depends on more than CRM-based data alone. For example, a virtual call center agent may need to work with dynamic available-to-promise data and applications that are embedded in a company s supply chain systems. Integrated service networks depend on data from spare parts procurement solutions. Smart service agent'based solutions may require asset data that is typically managed in a product life-cycle management solution. Thus, integration of the relevant CRM service applications with Read More
Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

on virtual agent com  by the recipient only, on a confidential basis and only for the purposes for which it has been disclosed by Zeacom Limited. It may not be used for any other purpose nor may it be disclosed to any third party without Zeacom Limited's prior written consent. Searches related to Building the Small Contact Center : Contact Centers | Contact Center Application | Contact Center Attrition | Contact Center Business | Contact Center Client | Contact Center Companies | Contact Center Consultant | Contact Center Read More
Tips for Maximizing the Return on Your ERP Investment
As the economy picks up steam, organizations are increasing their investments in enterprise resource planning (ERP) technology as a way to help grow their

on virtual agent com  for Maximizing the Return on Your ERP Investment As the economy picks up steam, organizations are increasing their investments in enterprise resource planning (ERP) technology as a way to help grow their business. Yet because the recovery remains uncertain, organizations remain concerned with squeezing the most from their IT investment dollars. Download this white paper to learn about two strategies organizations can employ to maximize the returns from their ERP investments. Read More
Standardizing on One ERP System in a Multi-division Enterprise
In an enterprise with multiple operating divisions, should the enterprise standardize on a single set of software? Recent broadening of major ERP products

on virtual agent com  on One ERP System in a Multi-division Enterprise It Is A Strategy Question    In an enterprise with multiple operating divisions, should the enterprise standardize on a single set of software? The one vendor - one ERP system idea, although highly attractive, has remained utopian until recently, partly owing to the functional inadequacy of any ERP suite to satisfy requirements enterprise-wide. Recent broadening of major ERP products' scope to include e-procurement, supply chain management ( Read More
Focus on Process to Reduce Your Recruiting Costs
Need to reduce recruiting costs in your organization? This executive brief provides several ideas on how to reduce those costs while still driving exceptional

on virtual agent com  on Process to Reduce Your Recruiting Costs Need to reduce recruiting costs in your organization? This executive brief provides several ideas on how to reduce those costs while still driving exceptional business by employing creative recruiting strategies and combining them with the right technology. Read More
Infor
Infor is one of the largest providers of business software in the world. The company has more than 70,000 customers, and has implementation and support

on virtual agent com  Infor is one of the largest providers of business software in the world. The company has more than 70,000 customers, and has implementation and support capabilities in over 100 countries in the Americas, Europe, the Middle East, Africa, and Asia. Infor has 116 offices worldwide. Read More
Dell to Factory-Install Red Hat Linux on Servers
Red Hat, Inc., and Dell Computer Corporation today extended their strategic alliance, with Dell committing to factory-install Red Hat Linux on all future and

on virtual agent com  Factory-Install Red Hat Linux on Servers Event Summary RESEARCH TRIANGLE PARK, N.C.--(BUSINESS WIRE)--Dec. 6, 1999--Red Hat, Inc., and Dell Computer Corporation today extended their strategic alliance with a worldwide service and support agreement and a commitment from Dell to factory-install Red Hat Linux on all future and currently shipping Dell PowerEdge server models. Dell, the number No. 2 PC server provider worldwide, was the first major systems vendor to factory-install Red Hat Linux on its Read More
How to Balance Control and Agility in the Virtual Environment
Find out in balancing control and agility in the virtual environment.

on virtual agent com  to Balance Control and Agility in the Virtual Environment The dynamic nature of a virtualized data center environment presents management challenges that are different from a purely physical environment. Virtualization brings a higher level of speed and flexibility, producing a more disciplined approach to service management—one with more effective processes and controls. But control should not come at the expense of agility. IT needs to strike the optimum balance between the two. But how can this Read More
Smart Enterprise Single Sign-on (ESSO)
The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and write their passwords on a sticky

on virtual agent com  access all SAP applications on different servers. Source: SECUDE International AG Resources Related to Smart Enterprise Single Sign-on (ESSO) : Single Sign-On (SSO) (Wikipedia) Smart Enterprise Single Sign-on (ESSO) Single Sign-on is also known as : Web SSO , User Authentication , SSO Solutions , Single Signon Software , Secure Signon , Secude Single Sign On , Security Access Control , Password Encryption , Open Source Single Sign On , Authentication Security , Active Directory Single Signon , Testing Read More
Hosted VoIP Buyer's Guide: Creating Virtual Offices
In Hosted VoIP Buyer's Guide: Creating Virtual Offices, you'll discover how a hosted VoIP phone system is the key to creating a virtual office ...

on virtual agent com  Get up to speed on hosted VoIP, and how it can help your company set up cost-efficient virtual offices. Download your PDF copy of Hosted VoIP Buyer's Guide: Creating Virtual Offices today   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More
Seven Steps to Building a Business Case for ERP
Businesses are looking to make technology investments to prepare for growth, but remain cautious in the current economic climate. One thing is clear: any

on virtual agent com  estimate the potential return on investment (ROI). Read More

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