X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 on virtual agent com


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

on virtual agent com  make a good impression on a valuable customer. Yet all too often, a contact center is seen as nothing more than a costly necessity. That doesn't have to be the case. By carefully selecting a contact-center solution, companies can boost revenues, retain customers and discover customer-service strengths and weaknesses for years to come. Tippit, Inc. 514 Bryant Street, San Francisco, CA 94107 Phone: 415-318-7200 / Fax: 415-318-7219 publishers@tippit.com Contents Executive Summary Call-Center Overview Market

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Learning Management Suite (LMS)

These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to manage both classroom and on-line learning. They do not normally include content creation or management tools but may in some cases. Some LMSs may manage just classroom or just e-learning rather than both. Some LMSs may also include content authoring and managment and virtual classrooms. Learning content management systems (LCMS) emphasize the management of content for courses/training/learning. In most cases, they include content authoring tools. In some cases, they may also include some of the features of LMSs. Content authoring tools are often provided as part of an LCMS. They may also be stand-alone products. Virtual classrooms (web conferencing tools) normally are separate third party offerings but may be included as part of a suite of tools. Suites of tools include features of at least two or more of the above categories. While some companies offer just LMS or LCMS systems others offer suites of products, which provide all or most of the features of the other tools. Suites combine several capabilities of learning management--usually two or more of the following: learning management, classroom training management, e-learning management, custom content creation, learning content management, learning object repositories, or virtual classrooms.  

Evaluate Now

Documents related to » on virtual agent com

Inside the Age of Social Enterprise with Salesforce.com


Over the past several years, salesforce.com’s annual user conference Dreamforce has become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. Well, Dreamforce 2011 was somewhat different as it took place in late August and early September 2011, but the vibrant feel of the event was no different. Indeed, in these prolonged times of bad

on virtual agent com   Read More

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

on virtual agent com   Read More

Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

on virtual agent com   Read More

Transportation Management and the Adaptive Supply Chain Network


To respond to the demands of today’s highly competitive global environment, traditional linear supply chains are evolving into complex, global ecosystems. These “pull” (demand-driven) environments working in conjunction with traditional “push” environments are known as adaptive supply chain networks (ASCNs). ASCNs allow all supply chain stakeholders to share knowledge, make collaborative decisions, and sense and respond immediately to changing conditions.

on virtual agent com   Read More

Inventory on the Water: Do You Know Where It Is?


Today, more and more companies are purchasing goods from overseas. But once those goods are on the water, many companies find it difficult to keep track of where they are at any given time. Ineffective container management leads to extra costs, but with Sage ERP X3’s import tracking functionality, business functions are tied together in a single database—enabling real-time access to information and improving productivity.

on virtual agent com   Read More

Right-sizing ERP for SMBs


The level of success a small to midsize business (SMB) achieves depends on its ability to gain a competitive advantage by means of product improvement, efficient processes, and increased visibility.

What do enterprise resource planning (ERP), NFL playoffs commercials, and the movie Fight Club have in common? Find out in this white paper from Ziff Davis, examining a key question SMBs need to ask themselves when selecting an ERP system and deciding between on-premises and cloud deployment.

on virtual agent com   Read More

Keys to Success for Industrial Equipment Suppliers to Meet Today’s Top Three Issues


Although the industrial equipment market has been growing, based on strong customer demand, companies cannot rest on their laurels. Manufacturers and distributors must keep adding value to maintain existing contracts and win new business. They must be efficient enough to meet new demands while maintaining margins. Discover solutions that can help total industrial solution suppliers stay profitable during this expansion.

on virtual agent com   Read More

SQL Server Virtual Machine on Azure


With SQL Server in Azure Virtual Machines, users get the full benefits of an infrastructure-as-a-service offering in Microsoft data centers. Users have full control of the virtual machines that run the SQL Server as well as a company's applications and databases in Azure.

on virtual agent com   Read More

Capitalizing on Private-label Brands through Extended PLM


Retailers have caught on to the hottest industry trend since skinny jeans: private-label apparel. And for good reason. The benefits range from exclusivity and increased profit margins to the ability to offset rising raw material costs by focusing on more profitable lines. Extended product lifecycle management systems are crucial to ensuring the profitability of your private-label goods initiative. Download this white paper to find out why.

on virtual agent com   Read More

On Demand or On Premise: Understanding the Deployment Options for Your New Business Management System


When implementing a new business management system, you need to consider many factors. With advances in Web technologies and growth in broadband across the Internet, alternative deployment methods have emerged. Nowadays, you often must include the question of whether to implement the solution on premise or on demand. Find out more about these options and how your choice can impact the overall success of your solution.

on virtual agent com   Read More