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Teloquent To e.t.: Now You Can Call Or Use The Web
Teloquent introduced a new release of its software to integrate phone and web-based customer service.

one call now  uses Teloquent's system or one like it. Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » one call now


CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some

one call now  or customer attrition if one product line is favored over the other no indications of who would manage or direct the combined entity or whether any board seats would specifically be designated for representatives of Pivotal's shareholders At about the same time, on November 18, another unsolicited bid was thrown on the table, this time from CDC Software Corporation. The proposal was non-binding and highly conditional. The bid therefore did not, in the Special Committee's view, constitute a proposal that Read More
Navigator Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report
Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of accounting software in TEC's Evaluation Centers. The certification seal

one call now  Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report TEC Accounting Product Certification Report: Navigator One for SAP Business One (v88) If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. TEC specializes in impartial and quantifiable software selection. Our unique Web-based technology allows us to deliver a variety of software evaluation and selection services online, and to deliver Read More
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

one call now  practices. This is part one of a two-part note. Part one will discuss how to approach CRM as a business strategy. Part two will describe a points-based assessment approach as well as an interactive assessment to achieve this goal. In Search of a Definition Despite the fact that CRM has been part of the business vocabulary for seven or eight years now, the exact definition has eluded the industry since its inception. Some definitions have emphasized that CRM involves technology while other definitions Read More
Security Breach: Now What?
When people's lives or financial transactions are at risk, proper Security Incident handling is of extreme importance.

one call now  to Information Resources If one of the Incident Goals is to pursue and prosecute, note that it is very important not to tamper with the evidence. This means that log files cannot be edited, and access and creation dates and times cannot be changed on any files, applications, or data resources. If data is overwritten, transferred to another system, or sent across unencrypted network links, it will make it very difficult for a prosecuting attorney to create a case worth pursuing. Access to the offended Read More
Concept by Configure One Is Now a TEC Certified Quote-to-Order Solution
TEC is pleased to announce that Concept by Configure One is now a TEC certified quote to order (Q2O) solution and is available for evaluation online in the

one call now  by Configure One Is Now a TEC Certified Quote-to-Order Solution TEC is pleased to announce that Concept by Configure One is now a TEC certified quote to order (Q2O) solution and is available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. To achieve TEC Certification, Configure One completed TEC’s detailed questionnaire ( download sample Q2O RFI template ) and delivered a comprehensive product demonstration for the Read More
Just One Hop Away From San Jose
Cisco Systems, Inc. has acquired a Manufacturing Facility in New Hampshire.

one call now  One Hop Away From San Jose Just One Hop Away From San Jose G. Duhaime - May 30, 2000 Event Summary Chelmsford, MA-Cisco Systems, Inc. (NASDAQ:CSCO) has reached an agreement to purchase the vacant Compaq/Digital Systems facility in Salem, NH. This facility consists of 110 acres and a manufacturing/office facility of 674,000 square feet. This New England Manufacturing Center ties in with Cisco Systems plans to develop a strong presence inside New England. Earlier this year Cisco announced plans to open Read More
Innovation Driver and BI Vendor QlikTech’s QlikView Is Now a TEC Certified BI Solution
We are pleased to announce that QlikTech’s QlikView, version 11, is now part of TEC’s certified business intelligence (BI) applications family of products, and

one call now  The growing set of components of QlikView enables the application to expand and address data complexity and volume, as well as provide visualization over different devices, bringing versatility and power of analysis to the user. QlikView’s Dashboard Screenshot (Courtesy of QlikTech) Some of the interesting features of QlikView are its ability to provide with dashboarding and data visualization functions, as well as its comprehensive coverage for online analytical processing and enterprise search Read More
Simplifying the Management of Tier-one ERP Systems for Mid-sized Companies
The idea that tier-one systems are difficult to maintain and upgrade is based on outdated notions about their complexity and flexibility. Although tier-one

one call now  easier to maintain: for one thing, one enterprise system is easier to maintain than several. Learn more about this and other reasons for upgrading to a tier-one system. Read More
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

one call now  you how to save money on your call center software. Read More
Why One Number Is Not Enough
To build customer happiness, companies must understand what is important to them and how the organization can deliver. With this information, staff can remain

one call now  One Number Is Not Enough To build customer happiness, companies must understand what is important to them and how the organization can deliver. With this information, staff can remain focused on driving up the quality of delivered experience, thereby impressing customers enough to get them to recommend and repurchase. The success of an organization in this respect is almost never the result of one factor. Read More
Computerized Maintenance Management Systems: A Tutorial Part One: Challenges and Features
Companies are looking for more areas to squeeze savings out of operations. One such area that may be fertile ground to explore is equipment maintenance. The

one call now  should not be. Part One of this two-part note helps you build a business case for CMMS in your organization by examining the maintenance challenges and problems confronting companies and the key features of a CMMS. Part Two will address the benefits of CMMS and, of course, interfaces issues. Challenges The maintenance challenges facing companies today is optimizing a facility's performance to maximize productivity, improve utilization, reduce waste, and lower operating costs. A major impediment to a Read More

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