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Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
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Duty of Care Online
Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online business, it is important to consider the legal aspects required—most importantly, an adequate privacy policy, and legally binding terms and conditions. Find out more.
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Online Training Case Study
A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its franchisees. In spite of the risks involved, implementing the learning management system (LMS) was a success. Find out how the training program was rolled out in one month—and how the company is integrating the technology in other ways.
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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.
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Evolve Your SiteMinder Portal Security Without Breaking the Bank: How Virtualization Solves the Challenges of Heterogeneous Identity and Resource Integration
In a well integrated identity environment, SiteMinder handles web access management, authentication, single sign-on (SSO), secure session management, and flexible policy definition. SiteMinder functions well when data exists in a relatively homogeneous state; this blueprint shows users how to extend an existing SiteMinder infrastructure across additional heterogeneous applications, identity sources, and constituents.
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A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use customer data specific to its operations, to acquire and retain more customers. Discover how the hosted CRM solution helps ensure business continuity and other benefits.
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Creating Media-rich Online Courses for Thousands of Customer-service Employees
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives. The company chose SumTotal ToolBook authoring software to create media-rich online courses integrated with SumTotal Learning Management to deliver training and track results.
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How to Use Lotus Domino to Publish Policies and Procedures Online
Does your company have a simple way to publish and maintain internal documentation? If people are using workarounds instead of reading documents on the corporate intranet, it’s a warning sign that there’s no appropriate publishing system in place. But there are alternatives and practical tips that can help you choose a cost-effective solution, based on the familiar Lotus Domino platform.
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Improving Bank performance: Overcoming Common Planning-related Obstacles
Bank chief financial officers (CFOs) are being forced to reexamine their roles and responsibilities. Simply closing the books no longer works. Finance departments are being asked to perform strategic budgeting and planning, monitor risk and compliance, and improve overall performance. To meet these demands while competing in a turbulent marketplace, bank CFOs need sound planning and forecasting support. Find out more.
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: The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project office, customer support, and an enterprise portal.
Enterprise Authentication: Increasing Security without Breaking the Bank
As the number of remote and mobile workers grows, new security practices highlight the need for strong authentication. Today, passwords aren’t enough protection against unauthorized access. How can you increase authentication security while preserving operational and budget efficiency? Learn about the challenges of identity authentication, and the versatile solutions that can help prevent the risk of breaches and attacks.
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5/23/2008 11:28:00 AM
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