Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number of consistent, repeatable, and credible measurement methodologies that hold both business users and IT departments accountable. Compare four methodologies, and learn how adding one of them to your overall governance framework can improve your IT investment returns.
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initiative, application, or technology online. The impact on IT, as quantified in the cost category can be positive, when money is saved, or negative, when money is spent. Benefits impact on the business. TEI's benefit category captures the quantified data relating to changes in the non-IT departments. With many systems, the initial implementation will require changes to personnel or behavior in the effected user departments. Marketing people will either be unavailable or less productive in their