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Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

online chat software comparison  The rapid growth of online social interaction from the once highly techie newsgroups and bulletin boards into chat rooms, forums, messaging and social networks has become a powerful influence on all aspects of commerce: Awareness through viral communication. An email, a text message, a link are so easily sent and replicated through an entire network. It may be less predictable than traditional marketing, and difficult to measure, but can deliver an outstanding positive contribution if appropriately Read More...
CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » online chat software comparison


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

online chat software comparison  the question through an online self-service system. Furthermore, by 2010, Gartner projects that self-service interactions will account for 58 percent of all service interactions, up from 35 percent in 2005. Thus, the goal of self-service has been to drive as many inquiries as possible away from the telephone to the Web, which is less difficult than it might seem, because organizations usually find that about 12 questions will account for half the calls made. An effective self-help system should allow Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

online chat software comparison  considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Customer Relationship Management and Service Resolution Management and Knowledge Management: The Core of Service Resolution Management . Bolstering Call Center (and Other CRM) Processes The trend of customer service enablement and the Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 2
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

online chat software comparison  unveiled ChatterExchange , an online applications directory currently with about 20 third-party ISV applications that are now generally available (GA) as Chatterized.  Some of the notable showcased applications are as follows: Appirio Professional Services Cloud , FinancialForce.com , ServiceMax Chatter , and CA Clarity PPM . Salesforce.com is even entertaining the idea that Chatter could be a general enterprise platform on its own. The idea is that the entire enterprise could use Chatter-based Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

online chat software comparison  not even an intelligent online software agent), to recognize that here lies an opportunity to cross-sell a home insurance policy to the client as well. Having a complete customer profile enables users to quickly identify key attributes about a customer, such as whether the customer has multiple accounts with the bank, and therefore is a customer the bank would not want to lose. Naturally, customers are highly sensitive to how they are treated; they notice such things as whether their service institutions Read More...
Sonata Software
Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources

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Software Evaluation, Selection, and Contract Negotiation
Most articles about the pitfalls of software implementation projects highlight the mistakes made during implementation. Examples include poor project management

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Software Services
Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation

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Addsum Business Software
Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven

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6 Immediate Business Improvements Offered by an Online SRM System: Part 2: Online SRM
Online SRM helps to reduce the time spent on transactional details and put more emphasis on strategic activities.

online chat software comparison  Improvements Offered by an Online SRM System: Part 2: Online SRM 6 Immediate Business Improvements Provided by an Online SRM System Referencing the activities from the inverted triangle' in Part One (Duane link to Part One), the following is an explanation of how online SRM helps to reduce the time spent on transactional details and put more emphasis on strategic activities. Faster and more accurate document transmittal A result of: Transaction Automation An inherent problem with traditional procurement Read More...
webMethods Gets Active (Software That Is)
In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods

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Software Test Tools Software Evaluation Report
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout

online chat software comparison   Read More...
HighJump Software
Located in Minneapolis, Minnesota (US), HighJump Software is a supply chain execution solutions provider. It was established in 1983 as Data Collect Systems

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Daffodil Software
Daffodil Software develops and markets a lineage of Java database servers and replication products. Since its inception, Daffodil Software has designed and

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BQE Software
BQE Software, Inc.

online chat software comparison   Read More...

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