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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their
issues toward an in-house–developed online community— while the use of online communities, such as forums, is of obvious relevance (for gathering customer feedback), in order to monitor the accuracy of the information received, an in-house online community may be needed that can compete with existing forums and provide superior answers in a language that is clear and concise. The increasing number of forums, blogs, chats, etc., that can be started by any individual poses a problem for businesses.
Quote-to-Order RFI/RFP Template
Online Catalog, PIM Capabilities, Q2O/CPQ Workflow Management, Personalization and Localization, Rule Engines and Knowledge Base (Repository),Document Management (for Proposals and Contracts), Pri...
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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Retailers, Consumers, and the Recession: Weathering the Storm
The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their pocketbooks due to layoffs and lack
pop-up retail opportunities Online Opportunities (E-commerce) Provide customers the ability to shop online Integrate online and off-line channels into true multichannel offers Technology/Innovations Implement radio frequency identification (RFID) Introduce digital signature capabilities Offer self-checkout and payment through innovative ways, such as mobile devices, fingerprints, and RFID checkout terminals, etc. For Those That Get it: What Have Retailers Learned? What have retailers learned through
Outlook for 2010
As 2009 comes to a close, we look forward to the New Year and everything trendy that it will bring. Today, TEC’s Research Analyst Round Table discusses the
it happens in the online shopping world. The applications running on the mobile device needs to be robust and able to integrate with retailers’ applications to make m-commerce a reality for mobile shoppers.
Buyer’s Guide: Managed Hosting Services
Hosting a Web site in-house can be expensive, as it requires the necessary hardware and software and power and security precautions@not to mention the cost of
and facilitators of new online services, the Tier1 report said. Other services that providers are being asked for by their more forward-looking customers are e-discovery services, managed messaging and IM, managed VoIP, managed databases, and managed application services such as SAP (and other ERP and CRM solutions). The leaders in terms of sales in this market are Rackspace US Inc., SAVVIS, AT&T and Verizon Business, with a host of competitors, including Peak 10 Inc., OpSource, SunGard, Terremark
Computer Manufacturers Shifting Their Focus to Start-Ups
Sun Microsystems and Gateway have announced initiatives designed to make their products and services more appealing to start-up companies, especially those
them through an easy-to-access online marketplace, the community ensures that startups adopt the right architectures, platforms, products and services from the outset, allows them to make these critical choices in Internet time, and frees them to focus on their core competencies. Consisting of nearly fifty companies, the iForce Startup Community represents the broadest cross-industry support for any startup-focused initiative in existence today. A key component of the Sun iForce Community is the Sun
Descartes to Provide Home Delivery Solution for Online Groceries
Turkish online grocery retailer Tazedirekt.com, an Aslanoba G1da company, has selected Descartes Systems Group’s advanced home delivery solution to manage next
Home Delivery Solution for Online Groceries Turkish online grocery retailer Tazedirekt.com , an Aslanoba G1da company, has selected Descartes Systems Group ’s advanced home delivery solution to manage next-day delivery operations for fresh dairy and meat products. Descartes, a provider of modular software-as-a-service (SaaS) solutions focused on improving the productivity, performance, and security of logistics-intensive businesses, is especially strong in routing, scheduling, tracking, and measuring
Trigo Helps Suppliers Connect
Trigo believes that suppliers want help in managing online customers and has the survey results to prove it.
their customers to sell online and that a large proportion of them - over 70% - feel that complete management of online sales processes is the most important criterion in selecting a sell-side solution. These results bode well for Trigo, a provider of solutions to suppliers for sell-side channel management, content management, order management, and connectivity. Market Impact The current discipline of SCM began as optimization within an enterprise that gradually enveloped suppliers and customers as
When Passwords Aren't Enough: The Need for Strong Online Authentication That Is Easy to Use
For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy to use is a great challenge. This
The Need for Strong Online Authentication That Is Easy to Use For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy to use is a great challenge. This paper examines the security threats associated with weak authentication practices on the Web, why businesses need to strengthen online authentication, and new approaches for delivering one-time passwords and two-factor authentication. Increase your Web site security now.
Online Training Case Study
A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its
Training Case Study A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its franchisees. In spite of the risks involved, implementing the learning management system (LMS) was a success. Find out how the training program was rolled out in one month—and how the company is integrating the technology in other ways.
Using Extended Validation SSL to Increase Online Sales and Transactions
Online consumers need greater assurance that Web sites are legitimate and that their confidential information will be protected from malicious activity
Validation SSL to Increase Online Sales and Transactions Online consumers need greater assurance that Web sites are legitimate and that their confidential information will be protected from malicious activity. Download this VeriSign white paper to learn more about new approaches to online security that can lead to increased online transactions, reduced shopping cart abandonment, and an improved bottom line.
Turning the Tide: Why New Strategies Are Urgently Needed to Counter the Surge in Online Video Piracy
One person’s freedom to pirate is another person’s loss of royalty revenue. Every day, millions of Internet users are downloading copyrighted materials—music
Counter the Surge in Online Video Piracy One person’s freedom to pirate is another person’s loss of royalty revenue. Every day, millions of Internet users are downloading copyrighted materials—music, movies, TV shows, and more. Although this is illegal under most countries’ copyright laws, it doesn’t stop them. What’s worse is they don’t even see themselves as criminals. Piracy isn’t going away, and content owners and governments need to regain control.
How EBay Secured the World’s Largest Online Marketplace
Download your pdf copy of ebaysecuring the world's online marketplace today.
Secured the World’s Largest Online Marketplace If you're involved with network security, you'll want to get the inside story of how eBay selected a vulnerability management system for a marketplace where 147 million members buy and sell almost anything. Find out why eBay ended up choosing QualysGuard on-demand vulnerability management. How built-in reports were able to give eBay executives a clear picture of network security without the need for manual analysis. And how QualysGuard allowed eBay to set
LOGOBIZ products and services focus on operational and financial data conversion. The vendor's products use online analytical processing (OLAP) and online
The vendor's products use online analytical processing (OLAP) and online transactional processing (OLTP). Headquartered in Esentepe, Istanbul (Turkey), LOGOBIZ operates throughout Turkey, and also offers products and services internationally.
The Shortcut Guide to Achieving Business Intelligence in Midsize Companies
This guide introduces you to the key concepts of business intelligence, including data modeling, data warehouses, online analytical processing (OLAP), and more.
data modeling, data warehouses, online analytical processing (OLAP), and more. The author debunks many of the prevailing myths that scare small to medium businesses from investigating the use of business intelligence, and explains how the very same techniques and technologies used by massive enterprises are now available to them.
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