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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

online chats  issues toward an in-house–developed online community— while the use of online communities, such as forums, is of obvious relevance (for gathering customer feedback), in order to monitor the accuracy of the information received, an in-house online community may be needed that can compete with existing forums and provide superior answers in a language that is clear and concise. The increasing number of forums, blogs, chats, etc., that can be started by any individual poses a problem for businesses. Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » online chats


Retailers, Consumers, and the Recession: Weathering the Storm
The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their pocketbooks due to layoffs and lack

online chats  pop-up retail opportunities Online Opportunities (E-commerce) Provide customers the ability to shop online Integrate online and off-line channels into true multichannel offers Technology/Innovations Implement radio frequency identification (RFID) Introduce digital signature capabilities Offer self-checkout and payment through innovative ways, such as mobile devices, fingerprints, and RFID checkout terminals, etc. For Those That Get it: What Have Retailers Learned? What have retailers learned through Read More
Outlook for 2010
As 2009 comes to a close, we look forward to the New Year and everything trendy that it will bring. Today, TEC’s Research Analyst Round Table discusses the

online chats  it happens in the online shopping world. The applications running on the mobile device needs to be robust and able to integrate with retailers’ applications to make m-commerce a reality for mobile shoppers. Read More
Saba Software: Figuring Out Social Talent Management
For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J.

online chats  skills, development, and deliver online training. Figure 1 The social collaboration tools include all those expected features such as a dashboard (supporting OpenSocial-based widgets), wiki pages, file sharing, activity streams, status updates, groups, ideation, tag clouds, and more. Social meeting processes include built-in chat and HD video and Web conferencing, all of which came from the former Centra. But the real added value comes from social collaboration and meeting being the underlying pillars Read More
Buyer’s Guide: Managed Hosting Services
Hosting a Web site in-house can be expensive, as it requires the necessary hardware and software and power and security precautions@not to mention the cost of

online chats  and facilitators of new online services, the Tier1 report said. Other services that providers are being asked for by their more forward-looking customers are e-discovery services, managed messaging and IM, managed VoIP, managed databases, and managed application services such as SAP (and other ERP and CRM solutions). The leaders in terms of sales in this market are Rackspace US Inc., SAVVIS, AT&T and Verizon Business, with a host of competitors, including Peak 10 Inc., OpSource, SunGard, Terremark Read More
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 1
The software as a service (SaaS) model is now mainstream in many functional areas of business, quite outperforming its on-premise counterpart in this tough

online chats  Hard Look at Plex Online - Part 1 The  software as a service (SaaS)  model is now mainstream in many functional areas of business, quite outperforming its on-premise counterpart in this tough economic environment. Consider customer relationship management (CRM) , transportation management, talent management, payroll processing, travel and expense (T&E) management, strategic sourcing and procurement, and many other point (or departmental) solutions in many sectors. But what about a comprehensive Read More
BBVA Seamlessly Monitors and Improves its Online Reputation
BBVA needed an online tool to detect possible risks to its reputation in order to increase positive feedback and customer satisfaction. IBM Cognos Consumer

online chats  Monitors and Improves its Online Reputation BBVA needed an online tool to detect possible risks to its reputation in order to increase positive feedback and customer satisfaction. IBM Cognos Consumer Insight automates this online analytic process with a high degree of scalability. The solution can identify the subject, type, date, author, title, and country of online comments made about BBVA and its brands. Read More
Sage 300 Online Is Available
One of the many announcements made at the annual multiday Sage Summit 2014 conference in Las Vegas was the general availability of a new cloud-based business

online chats  300 Online Is Available One of the many announcements made at the annual multiday Sage Summit 2014 conference in Las Vegas was the general availability of a new cloud-based business management product , Sage 300 Online . This affordable ($69 per month) cloud-based system is targeted at small to medium businesses (SMBs) that have outgrown their basic accounting software and are seeking to speed up their operations and get a complete picture of their business, gain more control, and increase Read More
Sales 2.0: How Businesses Are Using Online Collaboration to Spark Sales
A new set of business practices is creeping into the way companies sell to customers. Some call this new trend “Sales 2.0,” because many of the tools and

online chats  How Businesses Are Using Online Collaboration to Spark Sales A new set of business practices is creeping into the way companies sell to customers. Some call this new trend “Sales 2.0,” because many of the tools and methods fueling it are rooted in the Web 2.0 movement. Many companies are trying to harness the forces of Web 2.0 to apply them to their sales and marketing efforts. Discover how using collaborative technologies can help you sell your products and services more easily. Read More
Intuit QuickBooks Online Going Mobile
As part of its ongoing quest for innovation, Intuit recently announced that QuickBooks Online is now available for mobile devices. QuickBooks Online for iPad

online chats  QuickBooks Online Going Mobile As part of its  ongoing quest for innovation , Intuit recently announced that  QuickBooks Online is now available for mobile devices . QuickBooks Online for iPad (the name is somewhat deceiving given that the product runs on multiple mobile devices and not only on the Apple iPad ) is the newest addition to the QuickBooks Online suite. Through a single QuickBooks Online account, a business can access and interact with its data from a computer, tablet, or other mobile Read More
Sage 300 ERP Online
Sage 300 ERP Online (formerly Sage ERP Accpac Online) is customizable, cost-efficient software for finance, operations, and customer relationship management

online chats  300 ERP Online Sage 300 ERP Online (formerly Sage ERP Accpac Online) is customizable, cost-efficient software for finance, operations, and customer relationship management (CRM) providing performance improvements that allow you to accomplish more with fewer resources, save you time and money, and help you grow your business faster. Improve visibility into business measurements Better manage IT costs and facilitate secure system access through utilization of virtualization platforms Improve cash flow Read More
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2
Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing

online chats  Hard Look at Plex Online - Part 2 Part 1 of this blog series  explained Plex Systems ’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing sector. While the  software-as-a-service (SaaS)  model is now mainstream in many functional areas of business, the article  concurred with Frank Scavo’s recent assertion that, for the time being, there is only one true SaaS enterprise resource planning (ERP) solution for manufacturing companies : Plex Read More
Tableau Online
Turn everyone into your best analyst with interactive dashboards in a web browser or mobile device. Comment on dashboards to share your findings. Subscribe and

online chats  Online Turn everyone into your best analyst with interactive dashboards in a web browser or mobile device. Comment on dashboards to share your findings. Subscribe and get regular updates. And do all this in a secure web platform. Read More
Creating Media-rich Online Courses for Thousands of Customer-service Employees
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized

online chats  Media-rich Online Courses for Thousands of Customer-service Employees When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives. The company chose SumTotal ToolBook authoring software to create media-rich online courses integrated with SumTotal Learning Management to deliver training and track results. Read More
Online Marketing: Content Marketing to Keep Google Happy
There is no denying that content marketing is a must-do for any online business. Content is what drives your social media marketing and SEO campaigns, and

online chats  a must-do for any online business. Content is what drives your social media marketing and SEO campaigns, and without a strong content marketing campaign propelling your brand forward, your Internet marketing will eventually plateau. A content marketing campaign should mainly be focused on creating informational and educational content, not promotional material for your brand, building your authority as an industry expert. Find out how to do this while meeting SEO standards. Read More
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