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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 online contact management


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

online contact management  and marketing into the online channel where no human contact exists? A web site provides content that outlines the benefits of products and services allowing buyers to transact. It is designed to be attractive and informative; however it frequently falls short in understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer's needs and implement tools to deal with customers that interact through the Web

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Quote-to-Order RFI/RFP Template

Online Catalog, PIM Capabilities, Q2O/CPQ Workflow Management, Personalization and Localization, Rule Engines and Knowledge Base (Repository),Document Management (for Proposals and Contracts), Pricing, Customer Information, Reporting and Analysis, Integration and Interfacing Requirements, Engineering Capabilities, Channel Support and PRM, Aftermarket Services, and more. 

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Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

online contact management  calls, email, and comprehensive online documentation, technical notes and FAQs. Be sure the vendor can back-up support claims with a SLA. Does the support include training? Be sure your vulnerability management solution teaches you everything you need to know and offers live and recorded training and certification programs. Ideally, you want to have this all included with your subscription. How does the solution integrate with other applications? Interoperability with your other IT security applications Read More

Enterprise Feedback Management


Verint Enterprise Feedback Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled devices and reporting applications for iPhone, iPad and android devices. At the heart of the EFM solution is a respondent knowledgebase that grows richer with every interaction. It can be used to segment clients, enrich surveys with data you already know, and control contact frequency to prevent over-surveying. The knowledgebase also enables new information to be added over time. In addition, the solution includes embedded text analytics for the processing of unstructured text, interactive dashboards, and rich customer feedback reports. Verint’s EFM solution is part of its larger Voice of the Customer Analytics™ portfolio, which also includes the ability to analyze customer interactions from calls to the contact center, chat session and social media interactions through speech and text analytics.

online contact management  Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled devices and reporting applications for iPhone, iPad and android devices. At the heart of the EFM solution is a respondent knowledgebase that grows richer with every interaction. It can be used to segment clients, enrich surveys with data you already know, and control contact frequency to prevent over-surveying. The knowledgebase also enables new information to be added over time. Read More

Partner Performance Management


For many retailers, the transition to global sourcing and demand-driven inventory models creates both opportunities and challenges. Supply chains are becoming longer, with a smaller buffer for mistakes or delays. To continually improve, you need to gain visibility across your partner community. Find out how a partner performance management solution can help buyers and sellers work together to improve business processes.

online contact management  to certify their transactions online against your specific business rules and compliance guidelines.You can certify against long-running business processes, not just document syntax. Shared Contact Database provides a single place to keep your vendor contact information and vendor performance data, making it easy for you and partners to update. With Community Management you can setup programs and tasks to automate the partner onboarding process. Set up new trading partners or re-certify partners for a Read More

Astute Social Relationship Management


Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog from

online contact management  very satisfied with their online services. A customer survey did not reveal that information, but social monitoring did. A car manufacturer decided to target social media users who were asking for advice from their friends and connections on which car to buy. The manufacturer invited them for a free test drive at a location close to their home. Monitoring Social Data Is Great, But… … you need that data to be managed together with your CRM and other business data. You need to make sure that once Read More

Performance Management-What the Mid-market Can Learn from Large Enterprises


Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business performance achieved by mid-market companies compared with larger firms, as well as the differences in strategy, capabilities, and technologies used. Key recommendations are drawn for mid-market businesses to increase the value they derive from performance management.

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Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report


Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite.

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Asset Management


Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively.

online contact management  Waer, WAERlinx, asset management, asset reporting, asset decommissioning, supply chain, reporting, parts management Read More

Pathways Materials Management, Financial Management


PDG Group Model 828

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Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3


Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing, transportation business intelligence transportation operational planning rail transportation workflow and event management

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Warehousing Management: Yard Management, Competitive Analysis, and Challenges


The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle, the pressure from the ERP intruders, and continued market consolidation exert fiscal pressure across the sector.

online contact management  warehouse management solution,WMS,consolidation,inventory,enterprise resource planning,yard management system,YMS,transportation management system,TMS,supply chain execution,SCE,distribution center Read More

Oracle Transportation Management


Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Oracle Transportation Management delivers the capabilities users need in an open-standards-based architecture that allows users to start with a single component or any mix of components, while giving users the flexibility to grow easily, without installing or reinstalling added functionality. Oracle Transportation Management can be used with an enterprise resource planning (ERP) or legacy order management system as well as any commercial best-of-breed or legacy warehouse management system (WMS). Oracle Transportation Management, part of the Oracle E-Business Suite, integrates with Oracle Order Management and Oracle Warehouse Management to ensure effective fulfillment of customer orders.  

online contact management  transportation management software,transport management software,transportation management system software,transportation software,transportation management systems,transportation management,transportation management system,transportation logistics software,transportation scheduling software,transportation management solution,shipping software Read More

Talent Management


Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.

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