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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

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Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » online self service solutions


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

online self service solutions  forecasts, DecisionNotes and regular Online Decision Forums on relevant topics. We offer Decision Services on almost 30 selected topics in Telecommunications; Wireless/Mobile Communications; Consumers, Media & Entertainment; and Information Technology Hardware, Software & Services. Decision Instruments Yankee Group offers a full portfolio of technology and market forecasts, trackers, surveys, and total cost of ownership (TCO), return on investment (ROI), selection and migration tools. Decision Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

online self service solutions  pairs into its new online knowledge base. Within 30 days of deployment, call volume dropped 76%.More importantly, it stayed down even as Web site volume and revenue continued to grow. The improvements have enabled Fandango to reap a savings of over $500,000 in the first year of its self-service initiative. Step two: Enhance the customer experience Lower cost from reduced call volume wasn’t Fandango’s only priority—nor is it the only benefit that the company is now seeing from its self-service Read More...
Sage Summit’s Cloud Mobile and BI Solutions Bonanza
At the recently held annual Sage Summit 2013 partner and customer conference, Sage did what a company of its stature (and that is still being in a transition of

online self service solutions  product availability, and an online product catalog. Through a real-time cloud connection to the Sage ERP data, sales reps can process quotes and orders in the field, take payments, and collect signatures using their tablet. The sales force can close more sales by showing relevant “add-on,” “accessory,” and “substitution” products in the moment on their iPad. Companies can also get paid faster by offering customers more payment choices, including credit card, on account, and so on. Sage Read More...
The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?
Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the

online self service solutions  downloadable forms, or even online requests to be processed. Organizations can choose from two different approaches to make its content readily available: an enterprise content management (ECM) suite, or a point solution. The decision to shop in one place or to shop around for several point solutions is a major consideration for buyers of content management systems. ECM suite vendors offer all-in-one solutions, while Integrated Best-of-breed? (IBOB) vendors invest in point solutions and work with partner Read More...
New Era of on-Demand Business Intelligence Solutions
* In the On-Demand Business Intelligence Solutions report, you ll learn about the market trends reshaping business today,the steady growth in popu...

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softWrench Solutions
softWrench Solutions is a leading software solutions provider focused on enabling clients to get the most return on their technology, resources and investments.

online self service solutions   Read More...
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

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LOGO Business Solutions
LOGO Business Solutions, is the largest independent software company of Turkey. LOGO took a step in business world by developing engineering software for

online self service solutions  Financials, HR, MRP, MRPII, Supply Chain Execution,business strategy tools,ERP,information technology business strategy,integrated business analysis,integration application software,integration application solution,logo business solutions Read More...
Encompass Solutions
Founded in 2001, Encompass Solutions, Inc. is a professional services organization that includes deeply experienced, senior consultants who provide expertise in

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Introducing Packaged Solutions: Why Enterprise Software Customers Should Understand and Consider Packaged Solutions
Information technology (IT) projects tend to run late, over-budget, or do not meet planned goals. Implementation risk is a critical factor. Packaged solutions

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Midmarket ERP Solutions Buyer's Guide
The midmarket ERP solutions buyer's guide will bring you up to speed in a hurry.

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Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

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7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

online self service solutions  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

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