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Documents related to » onsite computer service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

ONSITE COMPUTER SERVICE: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

What’s Up with Computer Associates?
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point.

ONSITE COMPUTER SERVICE: What’s Up with Computer Associates? What’s Up with Computer Associates? M. Reed - October 24, 2000 Read Comments M. Reed - October 24, 2000 Event Summary In a series of radical moves, Computer Associates (NYSE: CA) appears to be trying to re-direct its gargantuan operations (it is the third largest software firm in the United States, behind Microsoft and Oracle). After missing its numbers in the first calendar quarter (CA s 4th fiscal quarter), its stock was down 59% at one point. Here is a partial
10/24/2000

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

ONSITE COMPUTER SERVICE: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM

IFS Wins in Field Service Management » The TEC Blog


ONSITE COMPUTER SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

IT Service Management—A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.

ONSITE COMPUTER SERVICE:
2/15/2008 2:37:00 PM

Choosing an Open Source Vendor and Service Provider
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you're looking for open source help, know what questions to ask to ensure you're getting what you need.

ONSITE COMPUTER SERVICE: open source, vendors, providers, Free and open source, software, commercial entities, IT infrastructure, evaluation, service contract, product community.
6/21/2005

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog


ONSITE COMPUTER SERVICE: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

Service Level Goal Strategy: Path to Profit
How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate themselves from the competition.

ONSITE COMPUTER SERVICE:
12/23/2005 1:37:00 PM

Case Study: City of Montreal Police Service
The City of Montreal Police Service (SPVM) was seeking a new human resources (HR) system to manage professional development plans. The organization’s HR department knew that the new system needed to cover training management, competency management, and performance management. Learn more about the HR system that the SPVM chose, and the benefits it provides to both officers and HR workers.

ONSITE COMPUTER SERVICE: Technomedia, hr, human resources, human resource, human resource management, performance management, hr training, hr manager, hr employment, human resources management, management human resources, hr career, human resources manager, hr generalist, human resources training, hr management, hr online, hr software, human resource development, human resource manager, human resources department, hr department, hr resources, human resources hr, human resources recruitment, human resources employment, performance management software, development human resources, human resource hr, human resources .
6/3/2010 11:08:00 AM

The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

ONSITE COMPUTER SERVICE:
11/14/2006 4:37:00 AM

IFS To Be At Customers (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s financial position has improved. This balancing of expenditures to promote global growth and improved cash flow has long been IFS’ mixed blessing conundrum. As the bigger vendors will intensify their mid-market aspirations, IFS continues to increase its marketshare worldwide, particularly in mid-market.

ONSITE COMPUTER SERVICE: IFS, IFS AB , XML-based Web services , customer web service, uniform XML-based integration , XML-based collaboration , XML interfaces , XSD, XML Schema Definition, J2EE Java Servlet, IFS Connect , IFS Applications 2002, IFS announcements, IFS Applications software , IFS Engage, ifs quarter 2001.
7/2/2002


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