Onyx Customer Portal

Onyx Software: CRM Vendor Battling For Viability

by L. Talarico ... below, and an integration framework to tie Onyx's front end applications to other vendor's back end (ERP and other) systems. Customer Portal - This application ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k - 2000-12-04 Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

Onyx Thinks ASP Opportunities Are A Gem

by L. Talarico ... below, and an integration framework to tie Onyx's front end applications to other vendor's back end (ERP and other) systems. Customer Portal - This application ... http:/.../research/researchhighlights/ecommerce/2000/10/news_analysis/na_ec_ljt_10_18_00_1.asp - 12k - 2000-10-18 Summary: Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes forging quality relationships with a few ASPs.

'Best' of the Three CRM Solutions

by Kevin Ramesan and Katarina Novatzki ... will no doubt render the competitive climate among Onyx Software, Pivotal ... such as ticket management, service contract management, and a Web customer portal. ... http:/.../Research/ResearchHighlights/Scm/2004/08/research_notes/PN_SC_KR_08_05_04_1.asp - 12k - 2004-08-05 Summary: In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring addition

Microsoft Throws .NET At SMEs, With CRM As Bait

by P.J. Jakovljevic, Louie Talarico ... future releases will feature a customer portal to provide ... Questions (FAQ), visibility into open customer call inquiries ... market CRM vendors as Onyx, Pivotal, Kana ... http:/.../Research/ResearchHighlights/Crm/2002/03/news_analysis/NA_CR_PJ_03_08_02_1.asp - 13k - 2002-03-08 Summary: While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.

SaaSy Discussions (Part Ia) » The TEC Blog

... It automatically routes incidents and customer records to assignment ... CRM , Outlook is seamlessly integrated with Onyx Employee Portal (OEP), which ... blog.technologyevaluation.com/blog/2008/04/28/saasy-discussions-part-ia/ - 46k - 2008-04-28

Surado! A Rising Mid-market CRM Provider

by Kevin Ramesan ... a secure login gateway to customer portal sites dedicated ... also planning to enhance its customer service module ... to bigger players such as Onyx, Epiphany, Amdocs ... http:/.../Research/ResearchHighlights/Crm/2003/10/research_notes/VN_CR_KR_10_16_03_1.asp - 12k - 2003-10-16 Summary: Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana,

Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? ...

by P.J. Jakovljevic ... for mobile (offline) users, such mid-market CRM vendors as Onyx, Pivotal, Kana ... Also, future releases will feature a customer portal to provide access to the ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_11_03_1.asp - 23k - 2003-03-11 Summary: The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future

CDC Software Wins the Pivotal Auction. Now What? Part Two: Market ...

by P.J. Jakovljevic ... partner relationship management [PRM] or portal solutions) will ... Both a large customer base (ie, recurring revenue ... buyers, while Talisma and Onyx, having failed ... http:/.../Research/ResearchHighlights/Crm/2004/02/news_analysis/NA_CR_PJ_02_07_04_1.asp - 18k - 2004-02-07 Summary: Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors' attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier ones that have some attractive point solutions, such as partner rela

Epicor Reaches Better Vista From This Vantage Point Part Three ...

by P.J. Jakovljevic ... e-business suite including an online storefront and portal. ... the Avant instances, some with extensive customer bases on ... would be the likes of Onyx, Microsoft CRM ... http:/.../Research/ResearchHighlights/Erp/2003/06/research_notes/EN_ER_PJ_06_14_03_1.asp - 30k - 2003-06-14 Summary: Epicor competes in multiple enterprise business applications markets. Epicor may mean different things to different people, which does not really help mind share creation in particular segments of interest.

Welcome to the CRM Mid-Market Abyss-PeopleSoft

by Kevin Ramesan ... areas like help desk, marketing, portal, sales, support ... Like the Onyx Software (NASDAQ NM: ONXS), recent ... recent announcement during a customer conference in Las ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k - 2003-06-26 Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and