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Onyx-Delivering Excellence in Insurance
Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver significant gains

onyx delivering excellence in insurance  Delivering Excellence in Insurance Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time quotations for insurance policies, identifying cross-selling and renewal opportunities, or managing claims, CPM extends across the enterprise to ensure that each customer interaction becomes an opportunity for Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » onyx delivering excellence in insurance


Case Study: Celina Insurance Group
Celina Insurance Group, a mutual insurance carrier that serves eight states in the midwestern US, wanted to increase competitiveness against larger insurance

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Future Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment
The TEC Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as

onyx delivering excellence in insurance  Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment The TEC   Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor , IBS , Infor , Microsoft , NetSuite , SAP , and VAI , as well as presentations and dynamic discussions. In  part 1 of this blog post series , I provided highlights from the TEC Vendor Challenge on how disruptive innovations are changing the landscape of the wholesale distribution industry. In this second post Read More...
Simulation In The Warehouse
Simulation can remedy one time and ongoing problems in the warehouse. Learn about the technology of computer stimulation and how it can benefit senior

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Security in the Software Development Lifecycle
Application security is an important emerging requirement in software development. This article introduces CLASP, an application security process and plug-in to

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Ringing in the Change: Facets of Mobile Technology Adoption in Manufacturing
Due to the growth in mobile lifestyle among customers, the adoption of mobile devices and applications in manufacturing plants and facilities is on the rise

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Garbage In, Garbage Out
We have all heard the phrase: “garbage in, garbage out.” When any company evaluates a customer relationship management (CRM) system, this is always one of the

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Secure in a Foundry
Foundry Networks™, Inc. announced that they would be incorporating Secure Shell (SSH) Technology for free in all of its high-performance switching devices. That

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Blending Transactions and Analytics in a Single In-Memory Platform: Key to the Real-Time Enterprise
This white paper discusses the issues involved in the traditional practice of deploying transactional and analytic applications on separate platforms using

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The Role of Human Resources in Managing Absence
Almost four in ten employers say the recession has increased their organization’s focus on reducing absence levels and costs. For these companies, human

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ERP in Manufacturing 2011: Defining the ERP Strategy
Most manufacturing enterprises use enterprise resource planning (ERP) as their main business system. It has always been assumed is that companies strive to have

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Oracle Sets Date for Database In-Memory Release
The Oracle Database In-Memory is Oracle’s answer to the in-memory database race that has been heating up over the last couple of years. Oracle Database In

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Why Demandware Is Out in Front in the Digital Commerce Sector
Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce

onyx delivering excellence in insurance  Demandware Is Out in Front in the Digital Commerce Sector Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce space. While consumers continue to seek and expect near-perfection in the digital commerce experience, vendors have been struggling to deliver what should be a seamless experience across channels. Demandware has been particularly assertive about tackling this, developing from a SaaS newcomer Read More...
Outsourcing in Latin America
Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America

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Microsoft Throws in the Towel in the Instant Messaging Wars
REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s

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