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Customer Care and Billing (CC&B)
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
 

 open source customer care billing software

Linux and Open Source IT Services (Excel Format) RFI/RFP Template

OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Servic... Get this template

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Customer Care and Billing (CC&B)
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...

Documents related to » open source customer care billing software

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

open source customer care billing software  portal is based on open standards, it can form the foundation for a service-oriented architecture. This allows VAI to package the pieces of functionality delivered through the portal as reusable assets. When we develop functionality, we can look down the road and make the determination that it is something that should be offered as a service, Beasley explains. Something as simple as an open invoice inquiry that we might have on our portal can then become a reusable Web service that we can re-package Read More

TEC's Mid-market ERP-Distribution Buyer’s Guide


Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices, you need accurate and unbiased information. This comprehensive guide from TEC and SupplyChainBrain provides a state-of-the-market analysis, success stories from your peers, in-depth information on solutions, and a directory of the leading vendors in the field.

open source customer care billing software  Top10 ERP Systems , Open Source ERP Download , Top 10 ERP Software Apps , ERP Distribution Options , ERP Software Distribution , ERP Distribution Capabilities , ERP Distribution Systems . Introduction Welcome to Technology Evaluation Centers'' guide to enterprise resource planning (ERP) for mid-market distributors, third party logistics (3PL) providers, and affiliated companies in the logistics sector. This guide features information on vendors offering dedicated ERP-distribution solutions for the Read More

CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

open source customer care billing software  itself is flexible and open and supports both tactical and strategic business needs. Organizations must be able to realize quick time to value to meet immediate business needs and short-term goals. At the same time, they must be able to uphold their long- term business strategy and adapt to changing business needs in order to become a truly customer-centric enterprise and maximize their return on investment in the long run. THE PATH TO CRM SUCCESS You can''t achieve all of this overnight. CRM is a journey Read More

Is the SaaS Model Right for You?


For IT departments drowning in complex and expensive software maintenance chores, the software-as-a-service (SaaS) model can ease the burden. SaaS reduces complexity by outsourcing most of the infrastructure needed to run software applications, and reduces costs by charging only for what is consumed. But you can also adopt a hybrid SaaS model, in which some systems are outsourced and others are kept in-house. Learn more.

open source customer care billing software  requirements? Is the provider open to audit by an external agency? Vendor Health: Is the provider financially stable in a competitive market? Will you be compensated for performance shortfalls? The major suppliers of corporate IT – Microsoft, IBM, Oracle/Sun – are spending unprecedented amounts of money on becoming dominant Web service and platform providers. This battle for position, combined with the transformation of IT from a competitive differentiator into a commodity, may nudge you into taking Read More

Lawson Software-IPO and Several Acquisitions After Part Three: Market Impact


In several aspects, Lawson Software could be regarded as an enterprise applications market anomaly. For one, at its peak in fiscal 2002, the company boasted annual revenues of nearly $430 million, but it still has only a slender (less than 10 percent of revenues) presence outside of its US domestic market. Further, it remains a major force in enterprise applications software, yet it does not cater the functionality to manufacturing sectors, and the vastness of its sales are thus derived from just a few service-oriented vertical markets-primarily health care and retail.

open source customer care billing software  data including current employees, open positions and job history, education, and other employee information; administers employee training, orientation, and re-certification programs; and manages employee health and safety records for compliance with health and safety policies) Workforce Analytics Employee and Manager Self-Service e-Recruiting Like its financial management counterpart, the product exhibits many features that would either be key differentiators or at least could give the bigger Tier 1 Read More

Pronto Software Limited


For over 30 years, we’ve been working closely with our clients to create business management software that helps them get the absolute best out of their business. Our vision has always been to deliver tools that allow our clients to excel and prosper in whichever field they may be in – from mining to manufacturing, distribution to retail and services. In fact, our software has adapted appropriate functionality based on years of listening to feedback from customers just like you.  Your business is our business, so we’ll make sure that, rather than offering you anything off the shelf, we’ll listen to exactly what it is you need. By understanding where you are, we can understand where we can take you. Next, we adapt what we already have to make sure it fits your  business perfectly. We know that the best solutions are the product of revisions and improvements, fine-tuning and perfecting. That’s why our support services are always on hand to field questions and spot opportunities. To back them up, we’ve also built up an online knowledge base, with contributions from staff, industry experts, and Pronto Xi customers just like you. Finally, we reveal a solution that we know will help you take your business to the next level. Our easy-to-use software, fully integrated with IBM Cognos business intelligence technology, allows you to monitor and control every aspect of your business, from top floor to shop floor. You’ll improve productivity, customer service, and inventory accuracy. You’ll keep track of what’s making you money, and where the opportunities lie.

open source customer care billing software  ERP, MRP, POS, Pronto, Pronto Software, Warehousing,erp pronto software,ERPDIRECTORY,evaluate retail pronto software,financial result for pronto software,hello pronto software,pronto software,pronto software 2003 server,pronto software engineering,pronto software philippines,pronto software pricing,pronto software programming course,pronto software review,pronto software user license,pronto software weaknesses,user review pronto software Read More

American Software - A Tacit Avant-Garde?


Throughout June, American Software, Inc. continued to announce additional functions that broaden the scope of its e-intelliprise application suite. It also announced financial results for fiscal 2000.

open source customer care billing software  an RFQ has been opened for a product. Using wireless capability, the user can accept a vendor bid instantaneously, wherever they are, immediately after a bid is transmitted. After the bid is accepted, a purchase order is created and tracked through the back office system using the front-to-back office integration of e-intelliprise. By giving e-intelliprise wireless capability, American Software is delivering the real-time notification to mobile decision-makers that virtual companies need to become even Read More

Enterprise Software Selection Guide


Selecting an enterprise software solution takes time, energy, and resources. During the selection process, vendors present their products and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company.

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TOWER Software


TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records management (EDRM) solutions. TOWER Software is a privately held company with operations in North America, Europe, and Asia Pacific, and maintains strategic partnerships with technology and information management companies including Microsoft, Hewlett Packard, Adobe Systems, and Kofax. The vendor is headquartered in Canberra (Australia).

open source customer care billing software  archive software,archiving software,document archiving software,document manager software,document managing software,ecm,ecm systems,edrm net,edrm solutions,edrms,electronic document software,towers software,workflow software Read More

Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies


ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG industry.

open source customer care billing software  erp,erp advantages,erp application,erp applications,erp best practices,erp business,erp business process,erp change management,erp companies,erp company,erp compare,erp comparison,erp consultants,erp consulting,erp costs Read More

Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator


The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products. Learn how you can use the TEC Focus Indicator for insight into the functional competitive differentiators of particular enterprise software products against what's available on the market.

open source customer care billing software  the Myth of Commoditized Software Markets with the New TEC Focus Indicator If you''re in the early phases or even in the midst of a software selection project, I assume you''ve read industry analyst prestidigitations, squared those up with vendor posturing, and lent an ear to various experts. Those efforts might help you figure out whether the products you''re considering buying and eventually implementing actually do what you need, but the new TEC Focus Indicator ( TEC FI ) is a concrete way to start Read More

3C Software


3C Software, founded in 1988 in Atlanta, Georgia (US), has taken a comprehensive approach to developing cost management solutions for process and complex manufacturers. Through interviews with everyone involved in cost management—from accountants to engineers to chief financial officers (CFOs)—3C software creates a solution that offers functionality that is both comparable with any accounting method and integrative with other enterprise and manufacturing systems.

open source customer care billing software   Read More

Sonata Software


Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources into new relationships through its pilot program and to grow the pilot relationship into a full-fledged virtual development center for the client.

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webMethods Gets Active (Software That Is)


In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B e-commerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business e-commerce.

open source customer care billing software  software development,business management software,accounting software,small business software,crm software,financial software,business accounting software,erp software,manufacturing software,accounting software small business,application integration,software workflow,lead management software,custom software development,enterprise application integration Read More

Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

open source customer care billing software  It also established an open dialogue and a trusted relationship with the stores. The result? Solid sales, low account maintenance costs, and a continued stream of new and constructive ideas. Secondly, it had the confidence in its customers to take action on their feedback. It takes guts to listen to your customer and then to take immediate and tangible action. Too often, companies assume they know better than their customers. After all, they''ve spent so much time and effort developing the product or Read More