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Software Functionality Revealed in Detail
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 open source customer care billing software

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

open source customer care billing software  portal is based on open standards, it can form the foundation for a service-oriented architecture. This allows VAI to package the pieces of functionality delivered through the portal as reusable assets. When we develop functionality, we can look down the road and make the determination that it is something that should be offered as a service, Beasley explains. Something as simple as an open invoice inquiry that we might have on our portal can then become a reusable Web service that we can re-package Read More

Lawson Software-IPO and Several Acquisitions After Part Three: Market Impact


In several aspects, Lawson Software could be regarded as an enterprise applications market anomaly. For one, at its peak in fiscal 2002, the company boasted annual revenues of nearly $430 million, but it still has only a slender (less than 10 percent of revenues) presence outside of its US domestic market. Further, it remains a major force in enterprise applications software, yet it does not cater the functionality to manufacturing sectors, and the vastness of its sales are thus derived from just a few service-oriented vertical markets-primarily health care and retail.

open source customer care billing software  data including current employees, open positions and job history, education, and other employee information; administers employee training, orientation, and re-certification programs; and manages employee health and safety records for compliance with health and safety policies) Workforce Analytics Employee and Manager Self-Service e-Recruiting Like its financial management counterpart, the product exhibits many features that would either be key differentiators or at least could give the bigger Tier 1 Read More

TEC's Mid-market ERP-Distribution Buyer’s Guide


Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices, you need accurate and unbiased information. This comprehensive guide from TEC and SupplyChainBrain provides a state-of-the-market analysis, success stories from your peers, in-depth information on solutions, and a directory of the leading vendors in the field.

open source customer care billing software  Top10 ERP Systems , Open Source ERP Download , Top 10 ERP Software Apps , ERP Distribution Options , ERP Software Distribution , ERP Distribution Capabilities , ERP Distribution Systems . Introduction Welcome to Technology Evaluation Centers'' guide to enterprise resource planning (ERP) for mid-market distributors, third party logistics (3PL) providers, and affiliated companies in the logistics sector. This guide features information on vendors offering dedicated ERP-distribution solutions for the Read More

Is the SaaS Model Right for You?


For IT departments drowning in complex and expensive software maintenance chores, the software-as-a-service (SaaS) model can ease the burden. SaaS reduces complexity by outsourcing most of the infrastructure needed to run software applications, and reduces costs by charging only for what is consumed. But you can also adopt a hybrid SaaS model, in which some systems are outsourced and others are kept in-house. Learn more.

open source customer care billing software  requirements? Is the provider open to audit by an external agency? Vendor Health: Is the provider financially stable in a competitive market? Will you be compensated for performance shortfalls? The major suppliers of corporate IT – Microsoft, IBM, Oracle/Sun – are spending unprecedented amounts of money on becoming dominant Web service and platform providers. This battle for position, combined with the transformation of IT from a competitive differentiator into a commodity, may nudge you into taking Read More

To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)


The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current difficult economic milieu. Part IIa then analyzed the top five SaaS assumptions (misconceptions) recently outlined by Gartner. Before any vendor can embark onto delivering a SaaS offering, it must thoroughly consider a number of harrowing

open source customer care billing software  using some free and open source software (FOSS) LAMP (Linux, Apache, MySQL, Perl/PHP) bundle or Ruby on Rails (RoR) . On the commercial software side, there is always Microsoft’s stack, which consists of Windows , Internet Information Services (IIS ), ASP.NET , and SQL Server .  Progress OpenEgde , Oracle SaaS Platform , various SaaS programs from IBM , and so on are other SaaS platform (but not necessarily all-inclusive PaaS) alternatives. In any case, the DIY vs. PaaS dilemma should take into the Read More

Application Software Services: Outsourcing, Applications Software Competitor Analysis Report


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iScala ERP Software


Epicor’s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e-business infrastructure focusing on a fully integrated set of ledgers. Among the software’s many features are: multi-dimensional account structure, currency and ledger revaluation, continuous and periodic consolidation, cash flow forecasting, automatic payments with payment ledger integration.    

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The Accountable Care Organization Enabled by Collaborative E-Care Management


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Expandable Software


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Moxie Software


Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in business, share knowledge, and collaborate. Moxie Insight, Moxie's thought leadership division, provides research in enterprise technology, talent development, and collaborative innovation.

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The Complete Buyer's Guide for Payroll Software


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Entry Software Corporation


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Cezanne Software


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