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Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

open source help desk  been asking how Infor Open SOA will affect them. This strategy shift might put the final nail in the coffin. The bottom-line: for a small set of Infor ERP products, this strategy might work, which is  a rationalization of a sort. Even if you add a small list of extended solutions to a selected ERP set, this becomes more challenging. Is ION a solution for a vast majority of Infor ERP solutions and most of the company maintenance base? Can Infor generate enough top line growth and protect the install Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » open source help desk


What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

open source help desk  ). For some applications, open source software might be a cheaper alternative, with maintenance either provided in-house or through a third party (see Why Open Source is Important to You ). Discontinue —if neither of the above options is satisfactory (or if either fails to provide an acceptable value proposition notwithstanding), and still the vendor does not show any flexibility, user enterprises might want to turn to some hardball tactics of their own. This is especially true of those environments tha Read More
The Underbelly of Software Project Management Tools
Project management tools for software development should include a broad range of functionality. Project teams must be able to estimate the scope and duration

open source help desk  Help-Desk Management Tools , Open Source Project Management Tools , Online Project Management Tools , Project Management Library , Project Management Web , Project Management Templates , Resource and Project Management , Free Project Management Tools , Management Tools Download Free , Virtual Project Manager , Free Project MGMT Tools , Strong Project Management , Project Management Basics , Free IT Project Management Guide , Project Management Solution , Task Management Time-tracking , Task Management Read More
Enterprise Resource Planning Systems Audio Conference
This is a transcript of an audio conference on Enterprise Resource Planning Systems presented by TechnologyEvaluation.Com. The presentation used the TEC

open source help desk  opposed to the more open-ended, descriptive rating scale that we had to use for this purpose. Having clarified this, I'm going to begin with an Overview of problems and solutions relating to technology selection, starting first with the problem: According to our research, over 80% of enterprise technology evaluations run over time and budget, and once completed, over 50% of the implementations fail to meet functional and total cost expectations. There are three main reasons that project teams run into Read More
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

open source help desk  open-source software? Using free, open source software can be tempting but in the long run, you need to factor in the real costs and overall effectiveness of such a choice. The obvious drawbacks such as questionable quality of code, potential injection of vulnerabilities via untested open source modules, and skimpy training and support should weigh heavily in your decision. Obviously, you still must pay for the traditional costs of using software noted above. Does using commercial VM software offer a Read More
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

open source help desk  that are needed, CIC’s open architecture makes things simpler as it allows integration with legacy IT and telecom systems. The solution also supports remote agents. Allowing agents to work remotely gives companies an advantage in keeping talented employees motivated by offering these employees flexibility in their schedules. In fact, remote agents tend to be happier in their jobs, as they can incorporate other responsibilities into their work schedule. HireIQ Helping call centers ensure that they are hi Read More
Compaq Buys a Chunk of Inacom - But Will It Help?
As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash

open source help desk  supply chain strategy,supply chains,supply chain,retail supply chain,supply chain procurement,supply chain outsourcing,supply chain operations,supply chain processes,business supply chain,supply chain collaboration,supply chain strategies,supply chain process,compaq,supply chain distribution,compaq presario Read More
Five Ways ERP Can Help You Implement Lean
Lean is not an overnight quick-fix; it is an unending commitment. As lean thinking has evolved and the concepts broadened, lean advocates have come to recognize

open source help desk  lean manufacturing,lean erp,lean manufacturing solution,lean enterprise resource planning,lean enterprise resource planning solution,lean erp solution,orderless manufacturing,lean plant floor,lean manufacturing seminars,lean manufacturing online training,lean manufacturing training online,online lean manufacturing certification,lean manufacturing certification online,lean manufacturing certification training,lean manufacturing training certification Read More
How Can IT Help Competitiveness These Bleak Days? - Part 1
A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming) a

open source help desk  virtualization , free & open source software , and social networks (computing )? To be fair, some of these technologies could be implied from within the article (if one can read in-between lines), but more about it later on. But really, I am not sure how this panel discussion was particularly applicable to SAP and not to other enterprise applications providers (e.g., IFS, Lawson , or Epicor ). Maybe the abovementioned large companies that were showcased in the article are SAP’s platform users? Oh, now Read More
Open letter to companies planning on using Social CRM
If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers

open source help desk  products. 4. Offer me an open SaaS (software as a service) tool that will not only be accessible over the internet, but will also be flexible and customizable according to my specific needs . I don’t expect you to provide me with complex functionality, but let me add or rename a field or build a dashboard when I need it. 5. And since we’re not all working in the cloud (yet), let me integrate with office tools, on-premise applications, mobile devices, etc . Not to mention hosted, on demand, and SaaS Read More
Lasership.com Looks To Descartes For Same-Day Delivery Help
LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes’ DeliveryNet solution for

open source help desk  send a parcel,courier companies,send parcel,courier services,courier services international,courier delivery,international shipping companies,courier service international,courier jobs,freight shipping,freight quote,national courier service,messenger service,courier company,international shipping company Read More
Biometrics for Global Web Authentication: An Open Source Java/J2EE-Based Approach
Recently, companies have been working on integrating biometric verification capabilities using open source single-sign-on techniques. The main idea behind this

open source help desk  Global Web Authentication: An Open Source Java/J2EE-Based Approach Recently, companies have been working on integrating biometric verification capabilities using open source single-sign-on techniques. The main idea behind this integration is to take advantage of the infrastructure provided by a Central Authentication Service (CAS) to offer single-sign-on Web authentication, while improving security beyond basic mechanisms based on login and password. Find out more. Read More
A Guide to Evaluating the Real Costs of an Open Source CMS
A common misconception when considering a Web content management solution (CMS) is that open source software will save you time and money. Just because you don

open source help desk  Real Costs of an Open Source CMS A common misconception when considering a Web content management solution (CMS) is that open source software will save you time and money. Just because you don’t have to pay subscription fees or shell out for licensing doesn’t mean there aren’t hidden costs with open source implementation. Find out the questions you should ask before choosing open source—and how to best evaluate and compare your CMS options. Read More
Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations
Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and

open source help desk  Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and surveys, as well as customer sentiments and other information that can be uncovered in comments made on social media channels. An effective customer analytics strategy enables businesses to integrate these insights to increase customer lifetime value, reduce Read More
Network Design: A Sole-source, Service-based Approach
Typically, useful network documentation requires a significant investment in time and effort. But because enterprise networks are in constant flux, many

open source help desk   Read More

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