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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 open source helpdesk


What’s Up with xTuple-and Open Source ERP?
You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find

open source helpdesk  Up with xTuple-and Open Source ERP? While Virginia might have seen its share of controversy over the recent laws on women’s reproductive rights, the region’s business and entrepreneurial climate is undisputed owing to vibrant enterprise applications vendors. One such vendor is Deltek —long reported by TEC as the enterprise resource planning (ERP) leader in the government contracting sector (see the most recent post on the vendor ), while another is abas-USA , an innovative manufacturing ERP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Open Source and Linux, IT Services Software Evaluation Report

The model of IT services for Free and Open Source software (FOSS) helps identify the characteristics clients require from consultants, integrators, resellers, etc. to develop, support, migrate, and implement enterprise solutions or services that are based on, or are themselves, FOSS. In addition, it supports standard criteria important to enterprise Linux rollouts or migrations. 

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Documents related to » open source helpdesk

On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation


Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance, and ensuring proper process management, as well as approaches to help maximize your return on investment (ROI). A SaaS solution for your enterprise resource planning (ERP) or accounting system might be your ticket to improved business and application performance.

open source helpdesk  extend core functionality. An open API and ecosystem of third-party developers provides a useful additional resource for further extensibility. Service delivery infrastructure. The advent of cloud platforms and virtualization technologies have made it much easier to put a software product online and offer it on a monthly subscription plan. Such offerings, however, often lack a mature, efficient infrastructure to support service delivery functions such as authorized access, compliance, reporting, upgrade m Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

open source helpdesk  do this with an open technology foundation that facilitates communication and information sharing throughout the service lifecycle. Powerful service desk functionality automates incident management, while problem and change management functionality helps you find permanent solutions to recurring issues and rationalize the change process. HP ServiceCenter also helps IT manage service requests more efficiently and supports consistent compliance with defined service level agreements. Of particular importance Read More

Smart Enterprise Single Sign-on (ESSO)


The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and write their passwords on a sticky note. This means the application of a single sign-on (SSO) solution provides greater security and improved user-friendliness and productivity. Learn how to increase the security and usability of existing and alternative authentication methods, and how the requirements for user authentication can be realized efficiently and at low cost.

open source helpdesk  , Password Encryption , Open Source Single Sign On , Authentication Security , Active Directory Single Signon , Testing Single Sign On , Strong User Authentication , SSO Single Sign on Process , Single Sign on Benefits , Security Smart Card , ASP Net 2.0 Single Sign On , Password Management , Cross Domain Single Sign On , ESSO Secure Provides Single Sign-on , Cross Domain Single Sign On , Active Directory SSO , Single Sign on Technology , E-SSO Solution , Define Single Sign On , Wireless Single Sign On , Read More

Are ERP Consolidators ("Assemblers") Really Running Out of Steam ("VC Dough")?


Even in such a volatile stock market and under investor/regulatory scrutiny, going public as a means of getting some capital investment is still an option -- the most recent examples being Deltek and NetSuite. On the established public vendor side, CDC Software, Epicor Software, Lawson Software and Oracle (if not even SAP too) would be examples of mostly unrelentingly acquisitive vendors in the

open source helpdesk  industry, and is fairly open about its financials (with estimated 2007 revenues of about $120 million). For the above reasons, Consona remains quite confident about continuing to follow its original plan of finding good franchises and then extending them through product rebuilds, better operating approaches as well as acquisition bolt-ons. The company is hereby telling us to just stay tuned and watch its moves down the track closely. Given a recent blog post at the Enterprise System Spectator site citing Read More

These Are the Days of Healthy Growth for an Open-source ERP Provider




open source helpdesk  500 initially  free and open source software (FOSS)  customers who have bought something from the vendor (training, docs, add-ons, etc.) About 3,000 companies using xTuple's PostBooks FOSS product in production (best guess/estimate) Users at about 30,000 companies registered in xTuple's online community Over 1,000,000 downloads (if anyone cares about that number anymore) In our recent exchange, Ned Lilly said the following: On xTuple's growth, I think it's pretty simple—we've got a product (and an Read More

Why Vyatta Open Source Networking is Better than Cisco


Why is Vyatta’s open source networking approach so successful? Because it is in touch with today’s users needs. By eliminating the reliance on specialized hardware, Vyatta’s open source, Linux-based approach to networking is changing the way networks are being purchased and deployed. With its strong community of users, Vyatta is challenging even proprietary networking vendors like Cisco. We challenge you to find out more.

open source helpdesk  Vyatta Open Source Networking is Better than Cisco Why is Vyatta’s open source networking approach so successful? Because it is in touch with today’s users needs. By eliminating the reliance on specialized hardware, Vyatta’s open source, Linux-based approach to networking is changing the way networks are being purchased and deployed. With its strong community of users, Vyatta is challenging even proprietary networking vendors like Cisco. We challenge you to find out more. Read More

Patent Law - the Open Source Movement of the 18th Century


Recent patents issued to Amazon.com and Priceline.com on their online business methods have caught competitors by surprise. “It’s a monopoly!” they say. Of course it is.

open source helpdesk  Law - the Open Source Movement of the 18th Century Patent Law - the Open Source Movement of the 18th Century C. McNulty -May 8, 2000 Event Summary In March, Q. Todd Dickinson, Under Secretary of Commerce for Intellectual Property and Director of the United States Patent and Trademark Office, announced a new initiative to ensure that patents granted for software-implemented business methods are of the highest quality and benefit to the growing electronic commerce industry. In remarks to the San Read More

Choosing an Open Source Vendor and Service Provider


As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you're looking for open source help, know what questions to ask to ensure you're getting what you need.

open source helpdesk  an Open Source Vendor and Service Provider Introduction Notwithstanding the community-oriented spirit of open source, many user organizations prefer to use products that have commercial entities associated with them. Why would a company choose to work with commercial providers rather than relying on the product community? Here are a few reasons: Unfamiliarity with the open source ecosystem. If an organization is new to open source, it may prefer to stick with its established practices and partner Read More

Business Process Management in Free and Open Source: An Overview of the Demand and the Supply


Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM and FOSS, and makes suggestions for BPM seekers that prefer FOSS.

open source helpdesk  , the only enterprise open source solution available on the product lifecycle management (PLM) market. After that, my interest in free and open source software (FOSS) did not fade but I changed my focus to another category of enterprise software— business process management (BPM). This time, I was able to find more than one BPM solution that’s offered without license fees and had an impression that in the BPM area, FOSS- as-a-software-licensing-model has established noticeable ground.  A market is Read More

b-Open Ltd.


b-Open Ltd., founded in 2004, is a software company specialized in cloud solutions. b-Open aims to provide innovative products based on its proprietary PaaS (Platform As A Service) technology jPlaton. Since 2008, b-Open provides SaaS (Software As A Service) solutions for CRM, ERP, MIS, e-Commerce, EDI & Social Marketing at an international level and specialized vertical solutions to national markets such as Public Sector Organizations and Vehicle testing centers. b-Open also undertakes complex projects that include high level analysis, counseling, and development of information systems (i.e. Healthcare, Public Administration, Telecommunications, etc). Comidor Cloud Application is such a solution. Comidor is an integrated operational and management suite that offers Collaboration, Communication, CRM, BI, Project management, Document management, Financial Management, EDI and Social Marketing functionality according to competitive standards, in a single and simple to use online application, accessed 24x7. b-Open is based in Thessaloniki, Greece.

open source helpdesk  Open Ltd. b-Open Ltd., founded in 2004, is a software company specialized in cloud solutions. b-Open aims to provide innovative products based on its proprietary PaaS (Platform As A Service) technology jPlaton. Since 2008, b-Open provides SaaS (Software As A Service) solutions for CRM, ERP, MIS, e-Commerce, EDI & Social Marketing at an international level and specialized vertical solutions to national markets such as Public Sector Organizations and Vehicle testing centers. b-Open also undertakes complex p Read More

Red Hat Joins the BPM Fray


Open source solution provider Red Hat recently announced a comprehensive open source business process management (BPM) suite, Red Hat JBoss BPM Suite 6, which includes the next version of its business rules platform, JBoss BRMS 6. With JBoss BPM Suite 6, Red Hat brings a combination of BPM, business rules management (BRM), and complex event processing (CEP) technologies together in a single product offering.

open source helpdesk  Joins the BPM Fray Open source solution provider Red Hat recently announced a comprehensive open source business process management (BPM) suite, Red Hat JBoss BPM Suite 6 , which includes the next version of its business rules platform, JBoss BRMS 6 . With JBoss BPM Suite 6, Red Hat brings a combination of BPM, business rules management (BRM), and complex event processing (CEP) technologies together in a single product offering.   JBoss BPM Suite is a platform for BPM that includes all the capabilities Read More

Sitefinity CMS Compared to Open-source Solutions


Choosing between an open-source content management system (CMS) and a commercial product can have a strategic impact on an organization. This white paper outlines the advantages and disadvantages of open-source solutions compared to the Telerik Sitefinity solution in terms of installation costs, support, integration, usability, upgrades, standards compliance, user training, and return on investment (ROI).

open source helpdesk  CMS Compared to Open-source Solutions Choosing between an open-source content management system (CMS) and a commercial product can have a strategic impact on an organization. This white paper outlines the advantages and disadvantages of open-source solutions compared to the Telerik Sitefinity solution in terms of installation costs, support, integration, usability, upgrades, standards compliance, user training, and return on investment (ROI). Read More

TEC Talks to the Open For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz


In conversation with the Open For Business (OFBiz) project leader, David Jones, TEC discovers some of the challenges in raising an open source enterprise software solution. Mr. Jones explains his vision in this first part of three articles on maintaining a business centered around Free and open source software for the enterprise.

open source helpdesk  For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz Introduction Consider that Free and open source software models, as opposed to the traditional proprietary models, may afford end user organizations a direct line to getting the software that is most well-adapted to their specific needs and at a lower cost. If that tends to be the case, one should ask how it is that the groups providing Free and open source enterprise software model their businesses to support that notion. TE Read More

PROACTIS Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector


PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline their source-to-contract and purchase-to-pay processes to achieve better value and control. The most recent win was at the Flintshire Council,  and now 20 out of 22 local authorities in Wales use PROACTIS.  Also recently, Newham

open source helpdesk   Read More