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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 open source social crm


Open Source CRM project Zurmo releases Version 0.7.5
Zurmo has released a new version of its Open Source CRM. The  0.7.5 version offers new social CRM elements, the option to add profile pictures, and custom lists

open source social crm  new version of its  Open Source CRM . The  0.7.5 version offers new social CRM elements, the option to add profile pictures, and custom lists while searching. One new feature worth underlining is Mission—a new gamification component that invites co-workers to challenge one another in exchange for a reward . In fact, Mission proposes a unified vision of all customer interactions within an organization by displaying each department's customer conversations to other departments.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Open Source and Linux, IT Services Software Evaluation Report

The model of IT services for Free and Open Source software (FOSS) helps identify the characteristics clients require from consultants, integrators, resellers, etc. to develop, support, migrate, and implement enterprise solutions or services that are based on, or are themselves, FOSS. In addition, it supports standard criteria important to enterprise Linux rollouts or migrations. 

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Documents related to » open source social crm

Deltek Goes Social with Kona Business


Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, has been talking for some time about its up-and-coming social networking product Kona. During its beta and/or preview phase throughout 2012 and later, the product was rolled out internally at Deltek (see blog post), and since then its free version has

open source social crm  which are free and/or open source (see blog post here and here ), why should anyone care about Kona Business? PS: Kona Business was built to be different from the rest of the tools on the market. For one thing, it was built by Deltek, so our knowledge of what needs to happen for effective project collaboration is built into the tool itself. For another, it’s different than other tools that are out there. Some tools such as Basecamp are narrowly focused on things such as just project/task management, Read More

What’s Up with xTuple-and Open Source ERP?


You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find out how as TEC principal analyst P.J. Jakovljevic looks at xTuple’s current ERP offerings and commercial editions, and speaks with xTuple CEO Ned Lilly on the vendor’s social capabilities, product development focus, market and competitive landscape, and future outlook.

open source social crm  Up with xTuple-and Open Source ERP? While Virginia might have seen its share of controversy over the recent laws on women’s reproductive rights, the region’s business and entrepreneurial climate is undisputed owing to vibrant enterprise applications vendors. One such vendor is Deltek —long reported by TEC as the enterprise resource planning (ERP) leader in the government contracting sector (see the most recent post on the vendor ), while another is abas-USA , an innovative manufacturing ERP Read More

Inside the Age of Social Enterprise with Salesforce.com


Over the past several years, salesforce.com’s annual user conference Dreamforce has become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. Well, Dreamforce 2011 was somewhat different as it took place in late August and early September 2011, but the vibrant feel of the event was no different. Indeed, in these prolonged times of bad

open source social crm  social, mobile, cloud, and open enterprise applications will experience their Arab Spring of a sort. Of course, salesforce.com and its ecosystem are there to help in that regard. For more information on the event and its main theme, there are  good blog posts by Dennis Howlett  and  Paul Greenberg at ZDNet , and  Mike Krigsman at the Enterprise Irregulars blog .  Appirio ’s blog also lists the Top 10 favorite blog posts on the event . Getting Under the “Social Enterprise Software's Hood” (A Read More

Saba Software: Figuring Out Social Talent Management


For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J. Jakovljevic shows you how Saba’s people-centric systems enable organizations to mobilize, inspire, and engage their people to develop new strategies and initiatives, and cultivate individual and collective know-how to effectively compete and succeed in the marketplace.

open source social crm  an extensive set of open application programming interfaces (APIs) are available for integrating Saba Meeting with third-party enterprise applications including customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, other LMSs, portals, and marketing automation systems. Certainly, with Cisco WebEx , GoTo Meeting , Microsoft LiveMeeting , and the like, Saba is not necessarily the first brand that comes to mind in Web conferencing. However, Saba’s collaboration Read More

TEC 2011 CRM Buyer's Guide


The new TEC 2011 CRM Buyer's Guide makes it easy.

open source social crm  tec 2011 crm buyer guide,tec,crm,buyer,guide,2011 crm buyer guide,tec crm buyer guide,tec 2011 buyer guide,tec 2011 crm guide,tec 2011 crm buyer. Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

open source social crm  Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation, CRM vendors, CRM list Read More

IBM Social Analytics: The Science behind Social Media Marketing


Social media represents both a major opportunity and a major challenge. Read this white paper to learn how marketers are using technology to learn about their customers’ attitudes, preferences, and buying habits from what they say on social media and through other platforms. Discover how marketers are combining customer analytics with other sources of customer information to guide marketing decisions and shape marketing campaigns, cultivating relationships with online advocates to help steer product development, and, ultimately, boosting sales and revenue.

open source social crm  customer analytics, social media, social, customer habits, marketing, marketing campaign, product development, IBM Read More

WebEx Social


Cisco WebEx Social is an enterprise collaboration platform that combines social networking, content creation, and real-time communication. People-centric rather than document-centric, WebEx connects people, collects collective knowledge and expertise, and facilitates access to these resources for employees.

open source social crm   Read More

Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

open source social crm  exactus crm,exactus software,palm crm,customer service software,crm tools,crm 3.0,sales crm software,analytical crm Read More

How to Choose a Hosted CRM Application for SMBs


While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

open source social crm  forward-looking customer behaviors or propensity to purchase products and services. In short, operational business intelligence is derived from analytical reporting performed on data stored within CRM, SCM, or ERP systems. Predictive analytics is often used to plan marketing campaigns, create rules-based customer interactions, assess risk, and/or determine retail store locations. Business intelligence and analytics tools use customer information stored within CRM applications to perform predictive Read More

The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

open source social crm  vendor selection process,online crm,b2b leads,hosted crm,sales force crm,crm providers,sales tracking software,crm free online,business leads,lead generators,crm programs,crm asp,customer support software,crm packages,sales leads Read More

The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

open source social crm  | CRM News | Open Source CRM Solution | Read More

Social Media and the Future of Business


The buzz is that social media can be used to benefit business. So what are the social media platforms (SMPs) that are economically relevant to a business organization? How can they be used and leveraged? And why are they valued? This research paper answers these questions and more, concluding that a social media platform can be economically valuable to an organization only if it generates information that either improves the reliability of existing information or is new information. Learn more. Download now.

open source social crm  social media for business,business social media,social media,esmp Read More

Social ERP Emerges—A Deep Dive into Oracle Social Network


In this report, TEC Senior ERP Analyst Ted Rohm continues his in-depth look at social enterprise resource planning (ERP) solutions. Download the report and get the details on the Oracle Social Network, Oracle’s enterprise social collaboration tool, and how it fits within the Oracle Social Cloud suite of products.

open source social crm  Oracle, Oracle Social Network, OSN, Oracle Social Cloud, ERP integration, social ERP software Read More