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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

open view service desk  primarily done using an open web-based survey to gather end-user perspectives. Open and closed questions were used to properly assess interest and usage of Six Sigma and SLM. In addition to the Web-based survey, EMA also conducted primary research in the form of personal interviews. Interviewees were managers in organizations that had been involved directly in the implementation of Six Sigma for IT. These interviews served to broaden the perspective of this research with real-world experiences. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » open view service desk


PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of

open view service desk  this year under PeopleSoft's Open Integration Framework program, allowing real-time communication of customer information between Vantive and PeopleSoft enterprise applications. Market Impact Although PeopleSoft had floundered on CRM for some time before its decision to buy Vantive, we believe PeopleSoft finally is now in a strong position to compete head on with the other top ERP vendors. By acquiring a complete and one of the best CRM product suites available, PeopleSoft leapfrogged most of its Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

open view service desk  portal is based on open standards, it can form the foundation for a service-oriented architecture. This allows VAI to package the pieces of functionality delivered through the portal as reusable assets. When we develop functionality, we can look down the road and make the determination that it is something that should be offered as a service, Beasley explains. Something as simple as an open invoice inquiry that we might have on our portal can then become a reusable Web service that we can re-package Read More...
Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

open view service desk  underway. Surado's move should open the door to more sales opportunities in the larger businesses. Surado Strategy and User Recommendations The Web Self-Service module is Surado's first step in moving toward a web-based application. In its current version, the module provides a web interface for users and customers to access their existing profiles and be able to modify data depending on the permissions granted. The web-based interface also allows users to submit trouble tickets and follow-up on the Read More...
Southern Pump & Tank Company (SPATCO)
Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By

open view service desk  Network Management Service | Open Source Service Management | Operations Service Management | Performance Management Services | Product Service Management | Quality Service Management | Quick Service Management | Remedy Service Management | Remote Service Management | Security Management Services | System Management Services | Transition Management Services | Vendor Management Services | Web Based Service Management | Web Management Service | Windows Service Management | SAP Service Management | SAP Read More...
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

open view service desk  Project Management,managed service program,IT incident management,IT risk management,IT stakeholders management Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

open view service desk  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

open view service desk  FSM,Field Service Management Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

open view service desk  industry-watch, IFS, field-service, fsm, mobile, crm, eam, asset-management, field-service-management Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

open view service desk  Field Service Management ,FSM Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

open view service desk  Protocol). WAP is an open global application standard for mobile systems that integrates telephony services with micro-web browsing. WAP is currently in use for making hotel reservations in Asia and Europe. Other applications are remote ATM banking, as well as a large number of other applications under test. Motorola currently has over 20 projects planned in Europe and the Middle East. Market Impact MCI/SPRINT Merger The MCI/SPRINT merger has implications for small and medium sized businesses in the Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

open view service desk  delivering superior customer service multiple channels,delivering,superior,customer,service,multiple,channels,superior customer service multiple channels,delivering customer service multiple channels,delivering superior service multiple channels,delivering superior customer multiple channels. Read More...
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

open view service desk  field service technology solutions,field service technology green benefits,green benefits of field service technology,field service industry green benefits,field service industry automation benefits,field service solution environmental benefits,energy-saving field service solution,green initiatives with field service solution,field service solution and EPP,field service solution and environmentally preferable purchasing,envrironmentally-friendly field service company,FieldOne Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

open view service desk  also expanded geographically by opening new offices in Taipei (Republic of China) and Paris (France), nearing 400 employees worldwide. In 2010, the company consolidated legacy Servigistics and Click Commerce’s Service Network Solutions (SNS) hosting operations into those of QTS (Quality Technology Services) operations. Hinkle finished his presentation by outlining the company’s 2011 goals and priorities as follows: Sustain top- and bottom-line growth Maintain high client satisfaction and engagement Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

open view service desk  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...

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