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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 oracle consulting service vancouver


Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

oracle consulting service vancouver  for similar capabilities, and Oracle ’s current CX products feature rich a Outlook-like client (although the nascent Oracle Service Cloud will certainly fix that usability issue). Salesforce.com ’s Service Cloud , Desk.com , Microsoft Dynamics CRM , Zendesk , Emailtopia , LiveCom , and Infor Epiphany lack support for some of the channels and/or scalability. Consequently, KANA has lately experienced a major traction with many substantive wins. In total, 60 customers have recently been added globally,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Will Glovia Glow Again Through Its Hub And VARs?


While Glovia continues its revamping as a holistic B2B e-business provider for manufacturers and service companies beyond core ERP, its ongoing management reshuffling, its fledgling channel and traction for multiple products will be challenges to be tamed.

oracle consulting service vancouver  only support for the Oracle database. The product is also Java and XML-enabled. Growing Umbrella of e-Business Offerings Still, the above-mentioned growing umbrella of new e-business offerings, especially its Global Order Management Suite, with multi-site, multi-currency, complex pricing, and 20 concurrent languages capabilities, and its modules for collaborative buying, selling and logistics, could offer a wealth of new sales opportunities, both within and outside its customer base. As a matter of fact, Read More

Shelko Consulting LLC


Shelko Consulting LLC, founded in 1993, is an award-winning software provider for the following Best Software applications: MAS 90, MAS 200, MAS 500 and SalesLogix CRM. They have a unique in-house blend of accounting, business and software expertise to help small and mid- market businesses achieve their goals. As a back-office and front- office solutions provider, we design, implement, customize, integrate, manage and support our software packages. Shelko currently has over 150 satisfied clients in the Mid-Atlantic region.

oracle consulting service vancouver  Consulting LLC Shelko Consulting LLC, founded in 1993, is an award-winning software provider for the following Best Software applications: MAS 90, MAS 200, MAS 500 and SalesLogix CRM. They have a unique in-house blend of accounting, business and software expertise to help small and mid- market businesses achieve their goals. As a back-office and front- office solutions provider, we design, implement, customize, integrate, manage and support our software packages. Shelko currently has over 150 Read More

Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

oracle consulting service vancouver  Partners Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects. Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

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Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

oracle consulting service vancouver  Indigo, IBM has WebSphere, Oracle has Fusion, and BEA has AquaLogic. And finally, the network vendors are rapidly embracing what they are referring to as Application Oriented Networking, network devices that act as service registry and bus: Cisco has AON, IBM has DataPower, and Intel has recently acquired Sarvega. 2006 will be the year of initial SOA project completion on a broad basis–not a hit or miss trend, but through a rising tide of broad and deep adoption of SOA across the market. —Yankee Read More

Fusion Consulting


Fusion Consulting provides operational management consulting services. Established in 2007, its client base primarily consists of tier-one corporations and agencies.

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PKF Management Consulting


PKF Management Consulting is a value added reseller for the following products:- Microsoft Axapta, Infor Sytline, Best-Saleslogix, Cognos. We also also offer add on modules to complement the standard offering from the above vendors. We specialise in businss process analysis, implementation, training and support for the above products.

oracle consulting service vancouver  Management Consulting PKF Management Consulting is a value added reseller for the following products:- Microsoft Axapta, Infor Sytline, Best-Saleslogix, Cognos. We also also offer add on modules to complement the standard offering from the above vendors. We specialise in businss process analysis, implementation, training and support for the above products. Read More

Gibson Consulting Group


Gibson Consulting Group is dedicated to helping school systems improve their efficiency and effectiveness across the board, and we’ve done it for some of the biggest in the nation. We specialize in providing innovative management, operation and technology solutions for public education so you can focus on the most important part: giving your students the best education possible. Performance We help improve financial and personnel performance by implementing measurement systems and coaching key leadership on how to analyze, interpret, and act on performance results. Process We not only identify inefficient processes, but help change them by increasing the use of automation, introducing new technology solutions and simplifying business rules. People We help foster communication within school systems and with their elected school boards by designing and implementing effective decision support systems.

oracle consulting service vancouver  Consulting Group Gibson Consulting Group is dedicated to helping school systems improve their efficiency and effectiveness across the board, and we’ve done it for some of the biggest in the nation. We specialize in providing innovative management, operation and technology solutions for public education so you can focus on the most important part: giving your students the best education possible. Performance We help improve financial and personnel performance by implementing measurement systems and Read More

How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

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Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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IAG Consulting


We are business analysts that specialize in dramatically accelerating the business requirements collection, documentation and consensus building process. In over 70 engagements with companies like American Airlines, Transcontinental and Scotia Financial Group, we have helped to cut the time to elicit requirements from stakeholders by over 50%. Our team helps clients to get stakeholder consensus on needs, lock this agreement on requirements, and gain greater scope control on projects. Our services include: - Business case and scope building for implementation planning - Accelerated detailed requirements elicitation and documentation - RFI/RFP issuance and gap assessment - Business analyst services - Project and contractor management - Business analyst training and mentoring programs

oracle consulting service vancouver  Consulting We are business analysts that specialize in dramatically accelerating the business requirements collection, documentation and consensus building process. In over 70 engagements with companies like American Airlines, Transcontinental and Scotia Financial Group, we have helped to cut the time to elicit requirements from stakeholders by over 50%. Our team helps clients to get stakeholder consensus on needs, lock this agreement on requirements, and gain greater scope control on projects. Our Read More

Business Services and Consulting


There are several ways to define the business services and consulting industry, but they all make a clear distinction between business services (services a client cannot or does not want to perform in-house) and consulting (services that will improve a client's activities). Of course, these two different types of activities can be combined into one, depending on the client's requirements.

However, the line between the two types is sometimes blurry. For instance, a company may provide shipping logistics services for a client (or for the client's clients), in the sense that it handles the shipping of goods for the client; but it can also provide consulting services (or extend its own logistics services) to help the client improve the transportation system already in place.

oracle consulting service vancouver  Services and Consulting There are several ways to define the business services and consulting industry, but they all make a clear distinction between business services (services a client cannot or does not want to perform in-house) and consulting (services that will improve a client's activities). Of course, these two different types of activities can be combined into one, depending on the client's requirements. However, the line between the two types is sometimes blurry. For instance, a company Read More

Management Consulting




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Giving Service Companies a Fast Start


But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

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