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Software Functionality Revealed in Detail
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 oracle crm implementations


Oracle Loses Again
SAP AG has chosen SQL Server 7.0 as its strategic database for the Windows platform. The companies also will cooperate to make the Windows 2000 OS available as

oracle crm implementations  December 8th, 1999) Although Oracle 8i will continue to be a strategic choice for database platforms, their competition in the ERP market space continues to hurt them. Other ERP and CRM vendors increasingly perceive Oracle as a competitor and not a partner, and this trend is expected to continue. We believe that Oracle will try to reverse the trend, but their strong push into applications software (especially ERP and CRM) will prevent them from succeeding. According to one source, more than 50 percent of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » oracle crm implementations

Oracle Gets SAP'ed by IBM


SAP AG (NYSE: SAP) and IBM (NYSE: IBM) today announced an agreement to expand their global sales, marketing and development relationship. As part of this agreement, the two companies will work together to provide expanded choices for customers that wish to implement mySAP.com and IBM's DB2 Universal Database on a variety of hardware platforms. Following in the footsteps of Siebel, SAP has abandoned Oracle and is standardizing on DB2 UDB as its preferred platform. The deal is estimated at $400 million in sales annually.

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High Failure Rate of Business Software Implementations Drives Vendors to TEC Certification Process


Montreal, Canada – May 10, 2011 – Technology Evaluation Centers (TEC) today announced that a record 220-plus enterprise software solutions have earned TEC Certification. Software solutions bearing the TEC Certified seal undergo a rigorous verification process by TEC research analysts—providing independent confirmation that the solutions live up to functionality claims made by the vendor. With a high failure rate of software implementations (TEC reports that up to 70 percent fail to meet objectives), vendors are responding to the demands of their prospects and clients for more clarity and certainty in their software selection processes.

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SAP Details CRM Plans


On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month. In December the company is expected to launch a telesales application and Internet portal that it hopes will lay the foundation for the full CRM suite rollout early next year.

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Accelerating (and Fast-Starting) the SME Business at Oracle (and SAP) - Part 4


Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering and catering enterprise applications to small and medium enterprises (SMEs). The analysis then moved onto the Oracle Accelerate program, which was launched about three years ago to allow partners to sell more of smaller projects in a fixed time and price manner. Oracle

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TEC 2011 CRM Buyer's Guide


The new TEC 2011 CRM Buyer's Guide makes it easy.

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Why CRM Is So Hard and What To Do About It: Data is key to making CRM work


Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

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EBSuite CRM


The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.  

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Oracle Extends Oracle EBS with Endeca


Oracle paid a hefty price for Endeca Technologies in late 2011, but in addition to the product’s standalone sales, the up- and cross-sales opportunities in Oracle’s install base that can still come from Endeca’s big data capabilities seem immense. Thus far, Oracle’s retail and customer service solutions have benefited from Endeca’s information discovery capabilities. Most recently, to help

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TEC 2015 Certification Report Zavanti CRM


Zavanti CRM is now certified by TEC for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. Zavanti CRM covers the full customer engagement cycle—from capturing and qualifying a lead, to converting the lead into an opportunity and tracking the state of the opportunity with commercial information, to further converting that opportunity into a project.

Zavanti's front-end CRM system is an adaptation of Microsoft Dynamics CRM. Zavanti CRM leverages most Microsoft Dynamics CRM's out-of-the-box functionality and adapts it for the professional services and property development verticals.

Besides the typical CRM functionality (sales, marketing, and support), Zavanti CRM includes capabilities that support professional services teams with their delivery efforts.

TEC research analyst Raluca Druta gives on overview of the product in the Zavanti CRM certification report. You'll also find detailed functionality graphs comparing Zavanti CRM to competitor solutions in the major CRM functionality areas for professional services and property development.

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Oracle Closes the Business-IT Gap with the Latest Oracle BPM Suite 11g Upgrade


In today’s competitive landscape, businesses face great pressures to streamline their processes and increase their agility. TEC principal analyst P.J. Jakovljevic takes an in-depth look at how the latest features of Oracle Business Process Management Suite 11g enable business users to seamlessly and rapidly design and implement their business processes, without having to rely on overstretched IT resources. Download the report.

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