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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 oracle crm outlook


Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? - Part 1
Undoubtedly, the recent major event at Epicor Software (despite concurrent unfortunate occasional and distracting shareholder power struggles, takeover bids

oracle crm outlook  one side (a la Oracle Fusion Applications ), while on the other side offering the “protect, extend, and converge” approach of catering to its existing client base on current individual product lines, without forcing a wholesale “big bang” upgrade. “Protect” denotes continued investment in current products and solutions (in terms of periodic enhancements), while “extend” means standardization of key solutions and infrastructure (e.g., enterprise portal , enterprise performance management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » oracle crm outlook

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

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CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

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Surado! A Rising Mid-market CRM Provider


Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

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Welcome to BI Showdown: Oracle Hyperion System 9 vs. Microsoft ProClarity vs. Exact Business Analytics


I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise software Vendor Showdowns. Today's Showdown pits three of the top business intelligence (BI) vendors against each other in a head-to-head contest: Oracle's Hyperion System 9 vs. Microsoft ProClarity vs. Exact Business Analytics. We hope you find this Vendor Showdown helpful and informative, and invite your comments and questions.

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CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

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Thank You for Your Interest in Oracle Research from TEC


To view the latest information on oracle and to access software evaluations and reports, please visit. TEC oracle resource center.

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Oracle Announces Oracle Learn Cloud 13A


Oracle has announced the release of Oracle Learn Cloud 13A, which handles the delivery, tracking, management, and reporting of formal and informal training. Part of its learning and human capital management (HCM) software solutions offering, Oracle Learn Cloud allows organizations to manage learning globally. Oracle Learn Cloud includes: 100-percent configurable portal layout, online

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Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

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How to Choose a Hosted CRM Application for SMBs


While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

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CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

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