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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 oracle crm resume crm


IMI, IBM Take First Step in Third Quarter
Six months after announcing its partnership with IBM, Industri-Matematik posted positive license growth in its third fiscal quarter ended January 31, 2000 but

oracle crm resume crm  efforts to renegotiate the Oracle agreement may allow it more freedom in its pursuit of business, IMI must build its direct sales force and develop the ability to sell its solutions as a standalone suite, a task partially accomplished by the introduction of its VIVALDI suite in 1999 . User Recommendations In spite of IMI's poor financial showing over the last several quarters, distribution-centered companies who sell high-volume, fast-moving goods via brick and mortar or Internet storefronts should keep

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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AuraPortal: A BPM Vendor Worth Checking Out


AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT programming. In this article, Principal Analyst P.J. Jakovljevic gives inside view of the vendor’s development strategies and the broad scope of BPM suite’s modules, and discusses how the system’s differentiating features addresses the diverse needs of its customers.

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SAP as a Retail Market Force: More Fact Than Fiction


Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal analyst P.J. Jakovljevic reviews the complexities of this master vertical and the steps SAP has taken to address them. The ensuing candid discussion with the SAP Retail Industry team sheds some light on SAP’s strategy with regard to the retail industry.

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IMI Sees Red In Dawn Of Fiscal 2001


Industri-Matematik had no complaints about its performance during the first quarter of fiscal 2001 in spite of lower revenues and earnings.

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Is Ross Systems Up To A Hat Trick?


Ross Systems, the struggling ERP vendor that many have all but written off, might be voicing with its second consecutive profitable quarter that ‘the fat lady has not sung’ as yet.

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Oracle Releases Oracle Solaris 11.1


During its Openworld event, Oracle announced the release of Oracle Solaris 11.1 to deliver enhancements in features and performance. Some of the outstanding enhancements of this new Solaris version are its capabilities for building large-scale infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) clouds for both SPARC and x86 processor-based servers, as well as extreme

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The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

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Get Your Sales Team Going with Mobile CRM


As you'll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

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Oracle Releases In-Memory Cost Management Add-on for Oracle EBS


The in-memory arms race continues in full force. Having recently delivered high-performance Value Chain Planning solutions, Oracle has introduced Oracle In-Memory Cost Management for the Oracle E-Business Suite to help organizations address their strategic cost management objectives. Existing tools are often unable to perform complex cost analysis on the ever-expanding volume of cost data within

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CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

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Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

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