X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 oracle customer advocacy


Enterprise Software Migration Alert: Is SAP the Alternative?
SAP may benefit the most during Oracle's merger transition. Unlike most migration programs, SAP is offering to be responsible for maintaining the competitions

oracle customer advocacy  Phillips, the consummate diplomat Oracle hired from the investment bank Morgan Stanley in 2003 to execute its expansion plans. There are some indications that Oracle's customer service and focus have significantly increased with the addition of Phillips, who has apparently filled the void after the departure of the former, well-respected president Ray Lane (see How Detrimental Can a 2nd-In-Charge's Departure Be? ). Along similar lines is the appointment of John Wookey as senior vice president of

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

Evaluate Now

Documents related to » oracle customer advocacy

Talking to an Unrelenting Cloud Enthusiast - Part 1


During my several years of attending events organized by the cloud computing evangelist salesforce.com, such as Dreamforce and Cloudforce, Xactly Corporation has always had a prominent stand at the expo floor (another fixture at these events has been BigMachines, and not surprisingly the two vendors are close partners). In a nutshell, Xactly’s on-demand software lets sales professionals know, well

oracle customer advocacy   Read More

The 2006 ECM West Conference: A Trial from AIIM


The Association for Information and Image Management recently held a conference to educate organizations on the latest content and information management technologies. Among the key topics addressed were emerging trends in enterprise content management and the future of the Internet.

oracle customer advocacy   Read More

Easy ERP: A Challenge to Conventional Thinking


There is a new paradigm when it comes to evaluating ERP systems. With little difference between industry players' solutions, the key is the longevity of the system, its usability, and total cost of ownership.

oracle customer advocacy   Read More

Inside the Age of Social Enterprise with Salesforce.com


Over the past several years, salesforce.com’s annual user conference Dreamforce has become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. Well, Dreamforce 2011 was somewhat different as it took place in late August and early September 2011, but the vibrant feel of the event was no different. Indeed, in these prolonged times of bad

oracle customer advocacy   Read More

Perfect Orders: Improving Customer Satisfaction and Financial Results


Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

oracle customer advocacy   Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

oracle customer advocacy   Read More

How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

oracle customer advocacy   Read More

Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

oracle customer advocacy   Read More

Oracle Delivers New Oracle Retail Allocation Release


Retail is indisputably one of Oracle’s major industries of focus where the giant has made significant investments, both in terms of acquisitions and in-house development. Oracle’s strategy is to provide retailers with a complete, open, and integrated suite of business applications, server, and storage solutions that are engineered to work together to optimize every aspect of their business. All of

oracle customer advocacy   Read More

Social Customer Suite


Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.  

oracle customer advocacy   Read More