Home
 > search for

Featured Documents related to »  oracle customer advocacy


Enterprise Software Migration Alert: Is SAP the Alternative?
SAP may benefit the most during Oracle's merger transition. Unlike most migration programs, SAP is offering to be responsible for maintaining the competitions

oracle customer advocacy  Phillips, the consummate diplomat Oracle hired from the investment bank Morgan Stanley in 2003 to execute its expansion plans. There are some indications that Oracle's customer service and focus have significantly increased with the addition of Phillips, who has apparently filled the void after the departure of the former, well-respected president Ray Lane (see How Detrimental Can a 2nd-In-Charge's Departure Be? ). Along similar lines is the appointment of John Wookey as senior vice president of Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » oracle customer advocacy


The 2006 ECM West Conference: A Trial from AIIM
The Association for Information and Image Management recently held a conference to educate organizations on the latest content and information management

oracle customer advocacy  A good example is Oracle , with its revolutionary concept of providing the ability to store all content, including metadata, in one database instead of storing content in separate repositories (as most ECM vendors still do). This enables more efficient and intuitive search capabilities. These new technologies will improve search results and make search even more prominent in the near future. The ECM West Exhibit Hall reinforced the topics investigated during the different tracks. As the presentations Read More...
Easy ERP: A Challenge to Conventional Thinking
There is a new paradigm when it comes to evaluating ERP systems. With little difference between industry players' solutions, the key is the longevity of the

oracle customer advocacy  limited to either SAP, Oracle, or another major player. If that was the case, most of us would be driving a black Ford Model T. The next generation of killer-apps will deliver innovations in convenience, ease-of-use, and emotional appeal. The key attributes of a successful product, and hence a successful business partnership in tomorrow's ERP market include A Complete Product Good enough technology and enough functionality to simplify getting the job done right Convenience Packaging The extended product Read More...
Talking to an Unrelenting Cloud Enthusiast - Part 1
During my several years of attending events organized by the cloud computing evangelist salesforce.com, such as Dreamforce and Cloudforce, Xactly Corporation

oracle customer advocacy  salesforce.com, Intuit, Microsoft, and Oracle Applications by independent software vendors (ISV’s) : BigMachines, ChannelInsight, Docusign, FinancialForce.com, FPX, Mapping Analytics, Workday, ZS Associates Consulting : Mercer, ZS Associates, Chally Group, Compensation Analytics, CompStreet, The Cygnal Group, NewSigma, WilsonGroup, Salesglobe , and SellingPower among others Implementation : ZS Associates, Astadia, CSC , Compensation Analytics, Open Symmetry , and Solutions Partner Inc. Data Integration Read More...
Inside the Age of Social Enterprise with Salesforce.com
Over the past several years, salesforce.com’s annual user conference Dreamforce has become a highly anticipated and entertaining end-of-the-year fixture for

oracle customer advocacy  its fierce competitors (i.e., Oracle CRM and Microsoft Dynamics CRM ) in the long run? In principle, are you buying into the “social enterprise” message? Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

oracle customer advocacy  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Oracle Delivers New Oracle Retail Allocation Release
Retail is indisputably one of Oracle’s major industries of focus where the giant has made significant investments, both in terms of acquisitions and in-house

oracle customer advocacy  Delivers New Oracle Retail Allocation Release Retail is indisputably one of Oracle ’s major industries of focus where the giant has made significant investments, both in terms of acquisitions and in-house development. Oracle’s strategy is to provide retailers with a complete, open, and integrated suite of business applications, server, and storage solutions that are engineered to work together to optimize every aspect of their business. All of the top 20 retailers worldwide—including fashion, h Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

oracle customer advocacy  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More...
Oracle Announces Latest Release of Enterprise Manager 12c
Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle

oracle customer advocacy  of Enterprise Manager 12c Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle Database 12c and Oracle Enterprise Manager 12 provide significant enhancements for organizations needing to manage large and complex database deployments, particularly in cloud environments. The new tools will be a great boon to IT department database administrators (DBAs) and provide a broad range of exciting new Read More...
Oracle Fusion Human Capital Management-Work as a Team
This demo shows how Oracle Fusion Human Capital Management allows organizations to harness their human resources by working together in teams.By viewing this

oracle customer advocacy  Fusion Human Capital Management-Work as a Team Read More...
Oracle Certification: Oracle Hyperion Financial Management


oracle customer advocacy  Certification: Oracle Hyperion Financial Management Read More...
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

oracle customer advocacy  360-degree View of the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that Read More...
Oracle Fusion Talent Management Overview
Oracle Fusion Talent Management was developed with the user in mind. Over 1,700 customers participated in a variety of design, testing, and feedback sessions

oracle customer advocacy  Fusion Talent Management Overview Oracle Fusion Talent Management was developed with the user in mind. Over 1,700 customers participated in a variety of design, testing, and feedback sessions to help create this innovative human capital management (HCM) solution. This white paper will provide you with an overview on how organizations can choose to embrace some portions of Fusion applications, while retaining your current HCM investment. By downloading this document, you agree to provide contact Read More...
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

oracle customer advocacy  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

oracle customer advocacy  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More...
Popular Searches

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others