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Software Functionality Revealed in Detail
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 oracle customer data hub


Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

oracle customer data hub  analytical and operational activities. Oracle 's Siebel Customer Data Integration is comprised of three solutions: Universal Application Network , Data Quality , and Universal Customer Master . Oracle's Siebel Data Quality identifies duplicate customer records and provides pre-built integration to third-party data cleansing tools. Oracle's matching server functionality allows the organization to search, match, and identify duplicate customer records based on key customer attributes such as name and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » oracle customer data hub

Developing a Universal Approach to Cleansing Customer and Product Data


Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data quality? Do you know how to address quality problems with customer, product, and other types of corporate data? Discover how data cleansing tools help improve data constancy and accuracy, and find out why you need an enterprise-wide approach to data management.

oracle customer data hub  such as SAP, Informatica, Oracle, PeopleSoft, and Siebel. The capability of Data Quality XI to call a data quality workflow as a Web service in an SOA environment enables the workflows to be used dynamically by an organization’s operational business processes and the quality of information to be checked, in-flight, as it flows between systems and applications. Support for Web services and an SOA environment in Data Quality XI allows data quality software services to be shared by multiple business Read More

Where is Oracle in the Product Lifecycle Management Software Market?


Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development.

oracle customer data hub  of the PLM activities. Oracle Configurator manages customer needs with configuration rules for complex products and services as part of the sales cycle. Daily Business Intelligence manages the product data repository for analytics. Product Data Synchronization provides for Global Data Synchronization Network (GDSN) or Uniform Code Council (UCC)net services. The Oracle PLM suite is built on a single e-business suite data model and technology platform, providing for seamless process integration and Read More

Flexible Customer Data Integration Solution Adapts to Your Business Needs


Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements, and alignment with an organization's internal processes.

oracle customer data hub  such as SAP , Oracle , and Siebel . Because many organizations build their information structures based on these three platforms, the natural integration of Siperian's offerings with these products ensures seamless integration. Siperian delivers out-of-the-box, industry-specific models within the following industries: health and life sciences, financial services, high-tech, manufacturing, and communications and media. Companies in these industries can take advantage of these models, as these models meet Read More

Oracle Further Orchestrates Its SOA Forays Part Four: SOA and Web Services


The battle for the dominance in service-oriented architecture (SOA) and Web services has nonetheless so far largely been a war of words without the clear winner yet (and not any time soon), as many underlying Internet-based standards have emerged only recently.

oracle customer data hub  Web Services A Challenge Oracle has caught up with its competitors in terms of its platform development strategy, owing to its notable infrastructure strategy, including the Oracle Application Server 10g , and its integration set made up Oracle Integration InterConnect , Oracle BPEL Process Manager , Oracle Integration B2B , and Oracle Integration BAM , and other components. It now offers a comprehensive integration solution with these components and with Oracle Portal . It creates composite applications Read More

Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

oracle customer data hub  Steal Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Custome Read More

Data Loss Prevention Best Practices: Managing Sensitive Data in the Enterprise


While a great deal of attention has been given to protecting companies’ electronic assets from outside threats, organizations must now turn their attention to an equally dangerous situation: data loss from the inside. Given today’s strict regulatory standards, data loss prevention (DLP) has become one of the most critical issues facing executives. Fortunately, effective technical solutions are now available that can help.

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Data Warehousing in the Big Data Era: Are You BIReady?


Netherlands-based BIReady automates the process of designing, deploying, and maintaining a data warehousing solution, allowing the optimization of all necessary BI and analytics tasks. Read this TEC product note from TEC senior BI and data management analyst Jorge Garcia to learn more about how BIReady is meeting its goal of helping companies become "BI ready."

oracle customer data hub  data warehouse, data warehouse automation, BIReady, BI, business intelligence, big data, DWH, BI automation, analytics, EDW Read More

How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

oracle customer data hub  to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Read More

The Path to Healthy Data Governance


Many companies are finally treating their data with all the necessary data quality processes, but they also need to align their data with a more complex corporate view. A framework of policies concerning its management and usage will help exploit the data’s usefulness. TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, not merely a technological enhancement.

oracle customer data hub  data governance,data quality processes,data management processes,data governance initiative,data governance best practices,data governance roles and responsibilities,data governance charter,data governance strategy,data governance conference,data governance policy,data governance model,what is data governance,data governance plan,data warehouse governance,data governance definition Read More

Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence


Organizations combine their historical data with current data from operational systems to satisfy business intelligence analysis and government reporting requirements. This paper discusses the importance of data integration and helps you identify key challenges of integrating data. It also provides an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data.

oracle customer data hub  data integration,data integration software,data integration tools,customer data integration,data integration services,crm data integration,data integration solution,data integration tool,data integration solutions,what is data integration,data integration architecture,enterprise data integration,data integration companies,data integration company,data integration system Read More

Data Quality: Cost or Profit?


Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.

oracle customer data hub  Quality: Cost or Profit? Market Overview In the past year, TEC has published a number of articles about data quality. ( Poor Data Quality Means A Waste of Money ; The Hidden Role of Data Quality in E-Commerce Success ; and, Continuous Data Quality Management: The Cornerstone of Zero-Latency Business Analytics .) This time our focus takes us to the specific domain of data quality within the customer relationship management (CRM) arena and how applications such as Interaction from Interface Software can Read More

Metagenix Reverse Engineers Data Into Information


Metagenix’ MetaRecon reverse engineers metadata information by examining the raw data contained in the source(s) rather than depending on the data dictionaries of the existing legacy systems (which are often incorrect). Other unique Metagenix approaches include an "open book" policy, which includes publishing product price lists on their web site and complete access to company officials, including CEO and President Greg Leman. According to Mr. Leman, "we’re pathologically honest".

oracle customer data hub  Reverse Engineers Data Into Information Metagenix Reverse Engineers Data Into Information M. Reed - February 15, 2001 Event Summary Metagenix, Inc. has designed its flagship product, MetaRecon to, as they put it, Decipher Your Data Genome . The product reverse engineers all of the metadata ( data about data ) from data sources and generates information that is very helpful to developers in designing specifications for a new data store, and assists greatly in preparing for cleansing and Read More

Thinking Radically about Data Warehousing and Big Data: Interview with Roger Gaskell, CTO of Kognitio


Managing data—particularly in large numbers—still is and probably will be the number one priority for many organizations in the upcoming years. Many of the traditional ways to store and analyze large amounts of data are being replaced with new technologies and methodologies to manage the new volume, complexity, and analysis requirements. These include new ways of developing data warehousing, the

oracle customer data hub   Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

oracle customer data hub  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More