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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 oracle customer list


Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

oracle customer list  analytical and operational activities. Oracle 's Siebel Customer Data Integration is comprised of three solutions: Universal Application Network , Data Quality , and Universal Customer Master . Oracle's Siebel Data Quality identifies duplicate customer records and provides pre-built integration to third-party data cleansing tools. Oracle's matching server functionality allows the organization to search, match, and identify duplicate customer records based on key customer attributes such as name and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Trends in Customer Experience at TIBCO TUCON 2012


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Oracle Reports Strong Profits


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The Three Cs of Successful Positioning Part Four: The Customer


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Anatomy of a Decision: SAP versus Oracle JD Edwards EnterpriseOne


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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


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Delivering Superior Customer Value in Insurance


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Minimize Customer Churn with Analytics


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