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While Oracle and PeopleSoft Are to Fuse, Competitors Ruse--Leaving Customers (Somewhat) Bemused
The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for

oracle customer support bangalore  Unlike what happened between Oracle and PeopleSoft, the June 2003 PeopleSoft/J.D. Edwards merger was well thought-out and friendly and took customers' concerns into consideration. In contrast, Oracle's shotgun wedding-type move initially appeared as an attempt to hijack PeopleSoft's customer base and eliminate the vendor as a competitor. Moreover, hate had grown between the two vendors over the long period of neck-to-neck competition for almost every new enterprise applications deal. Consequently, when Read More...

TradeStone Software Presents Bamboo Rose
TradeStone’s merchandise lifecycle management (MLM) platform unifies the design, sourcing, ordering, and delivery of private-label and branded goods, allowing

oracle customer support bangalore  strategy and sales at Oracle and has made a major impact in delivering sales and developing new markets, and Cari Bunch, SVP of product and services, formerly a partner at Kurt Salmon Associates (KSA) , has been building out the company’s current infrastructure. See the Backgrounder that follows this article for an overview of the TradeStone MLM suite and its market. Bamboo Rose TradeStone Software had a productive showing at Retail’s BIG Show 2012 , organized by the National Retail Federation (NRF) Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » oracle customer support bangalore


JDA FOCUS 2010 Impressions - Part 2
Part 1 of this blog series talked about my attendance of the JDA FOCUS 2010 conference on the heels of the recent merger between JDA Software (NASDAQ: JDAS) and

oracle customer support bangalore  JDA. Needless to say, Oracle and SAP (if not even Infor ) can always tout “one throat to choke,” in light of their  enterprise resource planning (ERP)  and SCM capabilities being under the same roof. Automating SCM Innovation: Can It Work? Part 1 discussed  JDA Managed Services  and how this structured offering  might (or not) play with i2’s less than repeatable offerings. That possible mismatch remains a huge red flag for me as an industry analyst. As the  recent Dillard ’s lawsuit outcome Read More...
Welcome to the CRM Mid-Market Abyss-PeopleSoft
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step

oracle customer support bangalore  Siebel , SAP , Oracle , and PeopleSoft are now heavily focused on the mid-market offering. Amongst them PeopleSoft is presenting an interesting approach based on what the SMB market requires. The method is not new and is already being used by other vendors to shorten implementation time. PeopleSoft would predefine delivery options and claims to be able to rollout the system in as little as twelve weeks. Other significant elements in the PeopleSoft strategy for mid-market are its fixed costs and firm Read More...
TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012
SOFTWARE SELECTIONSLoudoun County Sanitation Authority selects SAP ERPIndustry tags: utilities

oracle customer support bangalore  integration with SAP ERP, Oracle provides all the functional features of Primavera’s project management application. Making clear software applications are not isolated and many times coexist with many other enterprise applications.”—Jorge García, TEC BI Analyst One Network Enterprises introduces new business continuity solution Industry tags: cross-industry “This is an interesting solution to address a major supply chain issue: risk management. Most businesses follow the usual reactive Read More...
Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting

oracle customer support bangalore  updates for 2007—ahead of Oracle 's and TomorrowNow 's planned tax and regulatory release dates. Rimini Street's tax and regulatory team for PeopleSoft products works with local, state, and federal government representatives, as well as all major tax and regulatory services. This is to ensure that the latest tax and regulatory updates are immediately identified, scoped, coded, extensively tested, packaged, and reverified for accuracy with government agencies to ensure the highest quality deliverables Read More...
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

oracle customer support bangalore  and Learn: Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

oracle customer support bangalore  to Achieve a Great--and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

oracle customer support bangalore  centric CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More...
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

oracle customer support bangalore  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

oracle customer support bangalore  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More...
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

oracle customer support bangalore  Profitability with Customer Intelligence If your front office isn't communicating effectively with your back office, chances are it's creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into Read More...
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

oracle customer support bangalore   Read More...
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

oracle customer support bangalore  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More...

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