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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 oracle customer support ranking


The Three Cs of Successful Positioning Part Four: The Customer
What's keeping your customer up at night? Know thy customers—and their problems.

oracle customer support ranking  companies, including SAP , Oracle ( Peoplesoft , JD Edwards , etc.), and Microsoft Business Solutions , may struggle to sell outside their sweet spot for company size and revenue. Demographics also tell you who the target for your message within the market is. Typically, it will be the decision maker, the person who signs the check, or the key influencers. That's why you need demographic intelligence, such as job titles, functions and responsibilities, hierarchies, and organizational relationships. The

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Fourth Shift's evolution Within SoftBrands' DemandStream Part 2: Challenges and User Recommendations


In addition to putting the problems of blending two former independent organizations together behind, the company is still entangled in figuring out how best to bring different technologies and industrial experiences to bear. Further, the new company is left with multiple products whose brand recognition is quite low given recent re-branding effort that may be even more impeded by SoftBrands/Fourth Shift/evolution brand confusion (not to mention the plethora of hospitality products).

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TEC Certification Complete for Tenrox Project Workforce Management


TEC recently completed certification of Tenrox’s project management software Project Workforce Management. Download the report now for a detailed analysis of the software’s strengths and weaknesses. While we previously certified the software in the context of project portfolio management software for professional services automation (PPM for PSA), this latest certification allows TEC

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Key SCM Features to Look For (And Major Players to Look Out For)


Many CFOs, CTOs, supply chain managers, and logistics managers struggle to decide which supply chain management (SCM) software is best-suited to their organizational needs. It doesn’t help that there is an abundance (literally hundreds) of SCM solutions available on the market. Today, I’ll help you understand key SCM modules, and look at some key players with well established SCM solutions

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Oracle8i Release 2 - Ready to Storm the Web


On November 15, Oracle Corp., announced the pending availability of Oracle8i Release 2, the follow-on to Oracle8i, the most rapidly adopted database product ever released by the company. To date, more than 5000 "Dot Coms" and other enterprises are using Oracle8i. Additionally, over 800 Independent Software Vendors (ISVs) have developed applications and tools optimized for Oracle8i data warehousing and online transaction processing features since the product's release in March 1999. The new release has expanded analytical data warehousing functions, native support for Java2 and performance and management enhancements.

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Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

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Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3


Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing, transportation business intelligence transportation operational planning rail transportation workflow and event management

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Oracle Fusion Talent Management Overview


Oracle Fusion Talent Management was developed with the user in mind. Over 1,700 customers participated in a variety of design, testing, and feedback sessions to help create this innovative human capital management (HCM) solution. This white paper will provide you with an overview on how organizations can choose to embrace some portions of Fusion applications, while retaining your current HCM investment.

By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

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I Love Customers—How Customer-centricity Drives Bottom Line Benefits


More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more.

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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience


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Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

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