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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 oracle erp crm relationship management tutorial


'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! A Series Study
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within

oracle erp crm relationship management tutorial  Baan , IFS , Oracle , and PeopleSoft . ERP and CRM: Their trademark functionality  Let's review the very high level attributes of both ERP and CRM systems, in order to set us up for evaluating the state of various vendor C-Commerce solutions. ERP Enterprise Resource Planning, which came into its own in the early 90's, is typically comprised of the following key high-level components: Manufacturing and Logistics Finances and Accounting Human Resources and Payroll For a complete definition of the scope of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » oracle erp crm relationship management tutorial

Fed Gives ERP A Shot In The Arm


There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new federal contracts, primarily for components of enterprise applications. This strong government interest in ERP applications might explain a number of recent pundits’ retractions or downplaying of once brave and visionary statements of ERP obsolescence.

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Cookie-cutter Solutions Won't Cut It with the Mid-Market Part Two: Challenges and the Lower-End


More than their larger counterparts, small and medium businesses (SMB) are looking for relatively simple and inexpensive software that is easy to install yet easy to customize and extend.

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Has the Mid-market Found Vanguard BI Solutions?


Enterprise performance management (EPM) and business intelligence (BI) supplier, Vanguard Solutions Group's business strategy focuses on selling with and through enterprise resource planning (ERP) and other enterprise application vendors. Over the last few years, the strategy has proven to be successful; however, the ongoing industry consolidation continues to shrink the prospective partner list—is this an opportunity or a challenge to Vanguard and its partners?

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Cookie-cutter Solutions Won't Cut It with the Mid-Market Part One: Historical Relationships


Small enterprises, like their bigger brethren, need some differentiation means in the market, and that will not be achieved by implementing a cut-and-dried business solution in a "cookie cutter", "me too" deployment approach

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Epicor ERP Software System (v. 9.05) for ETO Manufacturers ERP Certification Report


Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturers in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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SYSPRO ERP (version 6.1 SP1) for Discrete Manufacturing ERP Certification Report


SYSPRO ERP (version 6.1 SP1) is TEC Certified for online evaluation of discrete manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Is It Time to Purchase a New ERP?


For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out.

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SYSPRO ERP (version 6.1 SP1) for Mixed-mode Manufacturing ERP Certification Report


SYSPRO ERP (version 6.1 SP1) is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Can ERP Answer Your Business Needs?


Deploying an enterprise resource planning (ERP) solution is an extremely important event in the development of a company. A well-managed ERP solution can help a business handle global competition. Fortunately, modern ERP systems are relatively user-friendly, easy to implement, and easy to afford. Read this white paper to learn about the benefits of ERP and some of the issues that arise in implementing an ERP solution.

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Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report


Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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