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Software Functionality Revealed in Detail
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 oracle experience


The Oracle Accelerate Customer Experience--Olympus Security
Neil Dudley, Business Development at Olympus Security, provides an overview of his company's implementation of Oracle CRM On Demand.

oracle experience  Oracle Accelerate Customer Experience--Olympus Security

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

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Compare Software Solutions

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Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility  

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Documents related to » oracle experience

Trends in Customer Experience at TIBCO TUCON 2012


I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that

oracle experience  named for TIBCO’s foe Oracle), talked about using the company’s mobile app for a variety of customer (fan) service initiatives, from offering on-site seat upgrades to the ability to order food and drinks directly from one’s seat in the stadium. It all adds up to a high-touch customer experience Quinn referred to this combination of event processing and analytics as closing the loop between data in motion and static data. TIBCO provides a number of products that combine to handle big data: not just Read More

Oracle Acquires Eloqua


Oracle's attempt to tackle the customer experience cloud market has been advanced with the new acquisition of cloud-based marketing automation solutions provider Eloqua. Oracle expects to achieve an extensive product, which will help companies market, sell, and support their customers. The solution should be able to offer multi-channel and personalized client interactions. According

oracle experience  to the press release, Oracle expects that the product will be used to ensure brand loyalty, drive more qualified leads to sales teams, and provide superior service. Customer experience is still in an emerging and very chaotic phase, where players still do not fully grasp what they are buying and selling or what they are trying to achieve on top of classic customer relationship management (CRM). Perhaps this market segment is set for a correction that would reflect its true potential. Read More

Oracle Delivers New Oracle Retail Allocation Release


Retail is indisputably one of Oracle’s major industries of focus where the giant has made significant investments, both in terms of acquisitions and in-house development. Oracle’s strategy is to provide retailers with a complete, open, and integrated suite of business applications, server, and storage solutions that are engineered to work together to optimize every aspect of their business. All of

oracle experience  into Oracle’s arsenal of Oracle Fusion Middleware technologies. In early feedback from retailers, reportedly, it’s the new UX that is most exciting about the application. Users should experience greater personalization, easier navigation, and more in-context information at their fingertips, while the BI-driven workflow, visual elements, and templates result in speedy and effective distributions and allocations aligned to consumer demand. As shown in Figure 1, the modern Java UI of Oracle Retail Read More

Oracle Announces New Release of RightNow CX Cloud Service


Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring

oracle experience  newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Oracle Engagement Engine's 70 built-in rule conditions which allow users to collect rich visitor data and assess how to engage customers based on customer behavior, customer profile information and operational information. Click-to-Call offers clients Read More

Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3


Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing, transportation business intelligence transportation operational planning rail transportation workflow and event management

oracle experience  Transportation Management 6.3 and Oracle Global Trade Management 6.3 Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management  solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing , transportation business intelligence transportation operational planning rail transportation workflow and event management freight payment, billing, and claims document management customs Read More

Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

oracle experience  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More

Oracle CRM


Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, "sticky notes" features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint.  

oracle experience  CRM Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, sticky notes features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint. Read More

Oracle Extends Oracle EBS with Endeca


Oracle paid a hefty price for Endeca Technologies in late 2011, but in addition to the product’s standalone sales, the up- and cross-sales opportunities in Oracle’s install base that can still come from Endeca’s big data capabilities seem immense. Thus far, Oracle’s retail and customer service solutions have benefited from Endeca’s information discovery capabilities. Most recently, to help

oracle experience  Extends Oracle EBS with Endeca Oracle paid a hefty price for Endeca Technologies in late 2011, but in addition to the product’s standalone sales, the up- and cross-sales opportunities in Oracle’s install base that can still come from Endeca’s big data capabilities seem immense. Thus far, Oracle’s retail and customer service solutions have benefited from  Endeca’s information discovery capabilities . Most recently, to help organizations make better operational decisions, improve process Read More

Oracle Introduces New HCM and Talent Management Features


Oracle has announced new features and functionality for Oracle Human Capital Management (HCM) and Oracle Talent Management Cloud, intending to support stronger performance, recruiting, and learning. The release is expected to drive user productivity, support global adoption, and deliver advanced big data insights. New enhancements to Oracle HCM and Oracle Talent Management Cloud

oracle experience  and Talent Management Features Oracle has announced  new features and functionality for Oracle Human Capital Management (HCM) and Oracle Talent Management Cloud , intending to support stronger performance, recruiting, and learning. The release is expected to drive user productivity, support global adoption, and deliver advanced big data insights. New enhancements to Oracle HCM and Oracle Talent Management Cloud include: An interactive dashboard to develop comprehensive assessments Read More

SAP Software to Include Fiori User Experience, Free


SAP has responded to customer pressure and announced that SAP Fiori user experience and SAP Screen Personas software will be included with SAP software.

oracle experience  Software to Include Fiori User Experience, Free SAP has responded to customer pressure and announced that SAP Fiori user experience and SAP Screen Personas software will be included with SAP software. SAP Fiori was launched last year and provided SAP users with a refreshing new and simple user experience across multiple devices. However, from the time of launch until now, SAP has been charging customers for SAP Fiori. The growth and adoption of Fiori over the last year created a challenge for SAP. One Read More

Oracle Closes the Business-IT Gap with the Latest Oracle BPM Suite 11g Upgrade


In today’s competitive landscape, businesses face great pressures to streamline their processes and increase their agility. TEC principal analyst P.J. Jakovljevic takes an in-depth look at how the latest features of Oracle Business Process Management Suite 11g enable business users to seamlessly and rapidly design and implement their business processes, without having to rely on overstretched IT resources. Download the report.

oracle experience  Gap with the Latest Oracle BPM Suite 11g Upgrade In today’s competitive landscape, businesses face great pressures to streamline their processes and increase their agility. TEC principal analyst P.J. Jakovljevic takes an in-depth look at how the latest features of Oracle Business Process Management Suite 11g enable business users to seamlessly and rapidly design and implement their business processes, without having to rely on overstretched IT resources. Download the report. Read More

Is Oracle Becoming Invincible?


On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has passed SAP to become the world's largest applications software company.

oracle experience  Oracle Becoming Invincible? Is Oracle Becoming Invincible? P.J. Jakovljevic - July 26, 2000 Event Summary According to the press release on June 20, Oracle Corporation announced that in its fiscal fourth quarter adjusted net income increased 76% to $926 million, or $0.31 per share, while revenue grew to $3.4 billion. This compares to $2.9 billion in revenue, $527 million in adjusted net income, and $0.18 per share in Q4 1999. Fiscal year 2000 adjusted net income increased 61% to $2.1 billion, or $0.69 Read More

Lessons from the Leading Edge of Customer Experience Management


Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right.

oracle experience  from the Leading Edge of Customer Experience Management Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right. Read More

Oracle Loses Again


SAP AG has chosen SQL Server 7.0 as its strategic database for the Windows platform. The companies also will cooperate to make the Windows 2000 OS available as a platform choice for customers wishing to implement mySAP.com solutions. On the heels of the agreement to use IBM DB2 as a preferred backend database, Oracle continues to lose market share as a database in the ERP arena.

oracle experience  is bound to hurt Oracle in the marketplace (See TEC News Analysis article: Oracle gets SAP'ed by IBM December 8th, 1999) Although Oracle 8i will continue to be a strategic choice for database platforms, their competition in the ERP market space continues to hurt them. Other ERP and CRM vendors increasingly perceive Oracle as a competitor and not a partner, and this trend is expected to continue. We believe that Oracle will try to reverse the trend, but their strong push into applications software Read More