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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 oracle tca crm relationship management


Oracle
Founded in 1977, Oracle Corporation (NASDAQ: ORCL) supplies software for information management. With annual revenues of more than $10.9 billion (USD), the

oracle tca crm relationship management  Founded in 1977, Oracle Corporation (NASDAQ: ORCL) supplies software for information management. With annual revenues of more than $10.9 billion (USD), the company offers its database, tools, and application products, along with related consulting, education, and support services, in more than 145 countries around the world. Oracle develops and deploys Internet-enabled enterprise software across its entire product line, which includes database, server, enterprise business applications and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » oracle tca crm relationship management

Oracle Vertical CRM Applications: Realizing Business Benefit through Industry Best Practices


Companies can reduce operating costs and improve the ways they do business by using customer relationship management (CRM) systems that support real-time decision making. But you must ensure you deploy applications that can leverage industry best practices while retaining the competitive differentiation from a well-honed business process and strategy. Learn about the benefits of using CRM with industry best practices.

oracle tca crm relationship management  Vertical CRM Applications: Realizing Business Benefit through Industry Best Practices Companies can reduce operating costs and improve the ways they do business by using customer relationship management (CRM) systems that support real-time decision making. But you must ensure you deploy applications that can leverage industry best practices while retaining the competitive differentiation from a well-honed business process and strategy. Learn about the benefits of using CRM with industry best Read More

Oracle Gets SAP'ed by IBM


SAP AG (NYSE: SAP) and IBM (NYSE: IBM) today announced an agreement to expand their global sales, marketing and development relationship. As part of this agreement, the two companies will work together to provide expanded choices for customers that wish to implement mySAP.com and IBM's DB2 Universal Database on a variety of hardware platforms. Following in the footsteps of Siebel, SAP has abandoned Oracle and is standardizing on DB2 UDB as its preferred platform. The deal is estimated at $400 million in sales annually.

oracle tca crm relationship management  SAP solutions. Market Impact Oracle has been competing with ERP and CRM vendors for some time, and many of them have become upset that what they considered their preferred database vendor was also a direct competitor. Siebel, a major player in the Customer Relationship Management (CRM) market, has already announced that it is changing from Oracle to IBM, and is transferring both its development facilities and preferred deployment database to DB2 UDB (Universal Database, which is the name for DB2 Read More

Where is Oracle in the Product Lifecycle Management Software Market?


Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development.

oracle tca crm relationship management  is Oracle in the Product Lifecycle Management Software Market? Background Over the past ten years or so, most enterprise resource planning (ERP) vendors have invested heavily in their product solution suites in order to extend their product portfolio beyond traditional integrated ERP components like financial accounting, human resources (HR), manufacturing resource planning, order management, inventory management, etc. Common application extension segments, generally built on the same technology Read More

The Return of Supplier Relationship Management


Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems. The benefits of a customer relationship management system that can be applied to a supply chain can streamline operations and increase bottom line results.

oracle tca crm relationship management  those from SAP and Oracle , often provide such tools as supplier portals. A supplier portal is a tool for compiling information (a significant feature within the SRM software) to build contacts, audit functions of each supplier or partner, verify quality of products, and monitor supplier and partner performance. Users can think of this as customer relationship management (CRM) for suppliers. This is done by way of supplier scorecards, establishment of sourcing relationships, the creation of supplier Read More

Case Study: SAP and Marketing Management


By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue.

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Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management


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Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization


Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits to implementing a BPM solution.

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Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

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Data Management and Analysis


From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it is also a resource for acquiring knowledge and supporting the decisions companies need to make in all aspects of economic ventures, including mergers and acquisitions (M&As).

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Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report


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Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

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Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept


Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Environments. This is part two of a two part white paper. Part One Risk Mitigation and Functional Requirements in Dynamic Compliance Environments.

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Oil and Gas: Upstream Data and Information Management Survey


Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges.

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Top Three Learning Management Trends for 2011


Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning devices and tools, as well as the wider adoption of Web 2.0 technologies, is opening up a whole new world of opportunities for people to learn. Read this article on user interest in learning management systems and learn about three learning management trends for 2011.

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