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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

oracle utilities customer care and billing documentation  SAP,customer,relationship management,customer relationship,customer relationship management,customer survey,customer experience,customer loyalty,loyalty customer,customer retention,retention customer,customer crm,free crm,online crm,customer service software Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » oracle utilities customer care and billing documentation


Anatomy of a Decision: SAP versus Oracle JD Edwards EnterpriseOne
As SAP and Oracle step up their efforts to attract midmarket customers, more and more of those customers are including top-tier vendors in their enterprise

oracle utilities customer care and billing documentation  a Decision: SAP versus Oracle JD Edwards EnterpriseOne As SAP and Oracle step up their efforts to attract midmarket customers, more and more of those customers are including top-tier vendors in their enterprise application evaluation process. Nucleus Research's analysts conducted in-depth interviews with a number of companies that recently went through the ERP decision process and selected EnterpriseOne instead of SAP. This research note focuses on the decision process and factors of those companies. Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

oracle utilities customer care and billing documentation   Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

oracle utilities customer care and billing documentation   Read More...
Health Care Payers' Adaptability Road Map for Health Benefit Exchanges
The Patient Protection and Affordable Care Act (PPACA) is aimed at creating state-based health benefit exchanges in the US. The health benefit exchanges are

oracle utilities customer care and billing documentation  healthcare sector,health care,Patient Protection and Affordable Care,PPACA,health benefits Read More...
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

oracle utilities customer care and billing documentation  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

oracle utilities customer care and billing documentation  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More...
Oracle Retail Suite—Almost Everything Global Retailers Might Need?
This report describes how Oracle's series of acquisitions since the mid-80s have enabled the software giant to offer an integrated suite of business

oracle utilities customer care and billing documentation  Retail Suite—Almost Everything Global Retailers Might Need? This report describes how Oracle's series of acquisitions since the mid-80s have enabled the software giant to offer an integrated suite of business applications, systems, and storage solutions that provide retailers with all the necessary tools to address nearly all their business needs in a “commerce anywhere” manner. Read More...
Oracle Certification: Oracle Hyperion Financial Management


oracle utilities customer care and billing documentation  Certification: Oracle Hyperion Financial Management Read More...
Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver

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The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

oracle utilities customer care and billing documentation   Read More...
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

oracle utilities customer care and billing documentation  improve profitability customer intelligence,improve,profitability,customer,intelligence,profitability customer intelligence,improve customer intelligence,improve profitability intelligence,improve profitability customer. Read More...
Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

oracle utilities customer care and billing documentation  such as SAP , Oracle , and Siebel . Because many organizations build their information structures based on these three platforms, the natural integration of Siperian's offerings with these products ensures seamless integration. Siperian delivers out-of-the-box, industry-specific models within the following industries: health and life sciences, financial services, high-tech, manufacturing, and communications and media. Companies in these industries can take advantage of these models, as these models meet Read More...
Oracle Business Intelligence 11g Finally Unveiled
Today in London (UK), Oracle announced the new 11g release of its Business Intelligence solution suite. There’s much interest in seeing how Oracle will be

oracle utilities customer care and billing documentation  Today in London (UK), Oracle announced the new 11g release of its Business Intelligence solution suite . There’s much interest in seeing how Oracle will be directing specific efforts to competing in the business intelligence space with this new version. This question will soon be answered upon investigating their new BI tool’s functionality, features, and improvements. Part of this important set of new features are: •    The incorporation of a new application called Oracle Scorecard and Strategy Read More...
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

oracle utilities customer care and billing documentation  customer services,customer service account,customer service articles,customer service business,customer service call center,customer service center,customer service communication,customer service companies Read More...

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