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Documents related to » order taking service

Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

ORDER TAKING SERVICE: latest tools, etc. in order to justify higher pricing. These are all features associated with more productized services. As noted earlier, every engagement will be, in essence, a custom delivery; however, by attaching standard features and attributes to the service offering, the Web design firm is able to extract additional margin. Achieving Repeatability through Productization Repeatability is one of the keys to achieving scalable financial performance in the professional services firm because it
5/16/2005 12:00:00 AM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

ORDER TAKING SERVICE: Where Has All the Service Gone? Where Has All the Service Gone? Carla Reed - November 2, 2004 Read Comments Introduction (Optional verse to accompany this—with apologies to Where Have All the Flowers Gone? ) Where has all the Service gone? Gone to outsource, everyone ... When will they ever learn? When will they ever learn? Where have all the Customers gone? Gone ballistic, every one!! When will they ever learn? When will they ever learn? Recent presidential debates included predictable topics. More

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

ORDER TAKING SERVICE: customizing their application in order to make their site unique. Customization requires developing code that is missing in the original foundation application or modifying the limited and existing functionality to replicate best practice features. Thus, as with traditional on-premise applications, these hosted applications also often require developers to graft on functionality that is not available in the original application. This takes significant time and money, and the customization is not

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

ORDER TAKING SERVICE: as on the purchase order, or some other sequence? Using the right sequence can save them time, money, and aggravation. Asking them about the sequence lets them know you care about being easy to do business with. Be a Long-term Supplier —Switching suppliers is difficult. Your customers would rather keep you as a long-term supplier than have to switch. They need you to continue to meet their changing needs in the future, be it the type of products you supply, or the quality standards you adhere to, or
11/26/2010 8:44:00 AM

Vertical Solutions Inc.—All About Field Service: Part One » The TEC Blog
core components: scheduling, work order management (including handling complex contracts and warranties), and mobile workforce management (WFM)—all three of which VSI offers. VServiceManagement offers a single view of the service continuum—where everything affiliated with service is in front of the customer, and VSI is also truly automated through a business process management (BPM) layer in the VSP foundation. VSI’s ideal customer profile typically fits into the following categories of

ORDER TAKING SERVICE: field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog

ORDER TAKING SERVICE: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.

Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

ORDER TAKING SERVICE: Service Management Software style= border-width:0px; />   comments powered by Disqus Related Topics:   Field Service Management,   Field Service Management,   Field Service Management Related Industries:   Industry Independent Related Keywords:   field service operation,   dynamic scheduling engine,   what is scheduling,   what is service management,   in service management,   service management services,   what is service manager,   what is a service manager,   how to be a service
5/7/2012 1:24:00 PM

e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

ORDER TAKING SERVICE: the client - in order to make the match . Further, with the fast evolving world of Internet business, both sides can miss fundamental shifts in the marketplace. The reasons for problems are manifold, and we shall discuss ten main issues: A rush to web by an ill-prepared user results in poor business decisions that often result from internal politics; slick sales presentations or overzealous sales people anxious to close a deal. Further, the actual business model can become confused in the new medium,

Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

ORDER TAKING SERVICE: (coupled with lead times, order costs, inventory costs, and other cost factors), service departments decide how much inventory they should be keeping with respect to different service parts. Since there is no firm demand as such, and since supply is totally dependent on this forecast, exact matches of supply with demand is very elusive. Potential for Savings There is huge potential for saving costs in service parts management, as well as for improving service. Among the major potential areas for

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

6/8/2007 11:22:00 AM

E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

ORDER TAKING SERVICE: answering questions related to order status-not only for customers but also for the many sales reps in the field who call in on behalf of their clients to determine or to change delivery dates, find out trucking information, inquire about backorders or incomplete shipments, and to resolve credit issues. Nord estimates that 80% of the Customer Service Department s time has historically been spent finding or providing information required to either resolve a customer question or to enter an order into the

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