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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 osa bpo australia osa


University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

osa bpo australia osa  Offshoring,educational institution,IT transformation,IT strategy,IT outsourcing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » osa bpo australia osa

Damco Solutions


Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business process outsourcing (BPO), and related services to its worldwide client base. Damco has offices in the United States (US), the United Kingdom (UK), and India. The company has clients in several industries, including: - insurance and financial services - manufacturing, logistics and distribution - health care - government - telecommunications - media and publishing - hospitality and travel - energy and utilities

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Ovex Technoloiges


Ovex Technologies (Pvt) Ltd. is the largest third-party offshore business process outsourcing (BPO) and IT solutions provider, and the second largest exporter of IT services in Pakistan. The company employs over 900 employees and at its seven facilities, and serves both domestic and international clients. Ovex maintains partnerships with global technology vendors like Cisco, IBM, EMC, and Microsoft, and has clients in telecommunications, manufacturing and services, banking and financial, education, media, the public sector, and health care. The corporate office is located in Lahore (Pakistan), with other locations in Islamabad and Karachi. Ovex is owned by En Pointe Technologies, Inc. (NASDAQ: ENPT), and is an ISO 9001:2000(International Organizations for Standardization 9001:2000)-certified company.

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Improving HR through Business Process Outsourcing


In this interview, IDC's program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO) for HR. Learn why, for BPO to be successful, service suppliers need to balance support for underlying technology with their ability to achieve economies of scale through technological innovation, and how the role of technology affects the success of BPO projects.

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Rocket Software


Founded in 1990, Rocket Software offers a variety of enterprise infrastructure products in the areas of business intelligence (BI), storage, networks, terminal emulation, integration, security, and database. Rocket has licensed its products to a number of major original equipment manufacturers (OEMs), including IBM, Microsoft, RSA, EMC, Nortel, Motorola, and HP. In parallel with a research and development (R&D) investment toward developing software products, Rocket Software began a series of strategic acquisitions in 2000. As a result, Rocket now has over 100 software products that are licensed both through OEM partners and resellers, and via direct sales through Rocket's acquired branded sales channels, such as Mainstar, Servergraph, CorVu, BlueZone, and Seagull. Rocket has more than 700 employees. The company is headquartered in Newton, Massachusetts (US), and has several offices in Eastern and Western Europe, Australia, Asia, and North America.

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Metalearn Services


Founded in 2003, Metalearn is an end-to-end learning solutions company. The company offers a customizable and scalable learning management system (LMS), consulting services, and custom content development. Metalearn works with several large enterprises in India and around the globe. Clients include Fidelity, HP, Dell, Igate, Accenture, Dr. Reddy's, Honeywell, Microsoft, and The Commonwealth of Learning. The company is headquartered in Bangalore, India, with offices in Fort Lauderdale, Florida (US); Dubai, United Arab Emirates; Adelaide, Australia; and Singapore.

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The Strategic Importance of Asset Management Part One: Changing Attitudes


This note is intended to provoke thought regarding some of the dramatic incidents that occurred in the field of asset management in 2003, as well as address some of their more immediate consequences and ramifications of changing societal attitudes regarding the failure of physical assets. In particular it examines the impact of these events on issues such as the selection and implementation of enterprise management software, the use of call centers and the outsourcing of asset management functions. There is also an overview of the evolution of asset management throughout the world that has brought us to this point.

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ZAP Technology Pty Ltd.


Established in 2000, Zap Technology Pty Ltd (ZAP) is a provider of business intelligence and corporate performance planning software for enterprises. ZAP's headquarters are located in Brisbane, Queensland (Australia). It also has offices in Sydney, New South Wales (Australia), and Singapore. The company is a Microsoft Gold Certified Partner, and also has partner relationships with Informatica and Paris Technologies.

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Case Study: Telbix Australia


Telbix Australia, a lighting importer, wholesaler, and retailer, added 400 new products to its product range of over 1,600. Telbix needed a solution to replace manual systems and provide tools to help ensure that it had the information to manage growth wisely. After implementing PRONTO-Xi for warehouse and distribution, as well as point of sale (POS), Telbix saw improvements in data integrity and visibility. Learn more.

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Bullhorn


For more than 10 years, Bullhorn Web-based software, services, and innovations have helped the recruiting and staffing operations of start-ups throughout the world. Headquartered in Boston, Massachusetts, United States (US), with offices in London, United Kingdom (UK), and Sydney, Australia, Bullhorn's recruiting ATS &CRM and social recruiting products handle more than 150,000 monthly job orders and placements for more than 5,000 clients and 45,000 users across 35 countries. Privately owned Bullhorn is principally backed by Highland Capital Partners and General Catalyst Partners.

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Epicor's Vision and Strategy for Cloud ERP


I recently had the opportunity, during Epicor’s global customer conference, to talk with Chad Meyer, director of product marketing, and he shared with me some of the highlights of Epicor’s vision and strategy for cloud enterprise resource planning (ERP). Epicor has since 2010 offered a scaled-back Epicor Express Edition of the Epicor 9 (Epicor ERP) solution. The express edition is

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Kinaxis and WNS Enter a Strategic Partnership


Early in 2013, WNS Holdings Ltd, a provider of global business process outsourcing (BPO) services, announced its strategic partnership with Kinaxis, the provider of RapidResponse, an enterprise cloud service for supply chain management (SCM) and sales and operations planning (S@OP). RapidResponse is a single product that delivers the underlying planning, simulation, and collaboration capabilities

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Professional Resource Group LCC


Professional Resource Group (PRG) provides retained, priority, and contingency search services, and has expertise in the contract and contract-to-hire arenas. PRG partners with large, mid-sized, and small organizations across the U.S., and has worked with resources on an international scale, including BPO and offshore solutions.

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Case Study: Kyocera


Aside from geographic challenges, Kyocera—distributor of document management devices—also grapples with three-month lead times, purchase-order constraints, and stocking commitments. Forecasting accuracy is critical to a company that has to manage frequent model changes and short life-cycle products. Find out about the demand and forecast management solution the company uses to ensure consistent and accurate reporting.

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IT Services/ BPO/ Technologies


MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product development. Their offerings span nine industries and sciences of mobile, networking and telecom, industrial automation, computing platforms, automotive-telematics, consumer electronics, healthcare, life sciences, and radio frequency identification (RFID). They deliver their services through their "Technology Rental Lab" concept.  

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