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The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

other hand on the  to get some free hands-on IPT training! Finally, if you are thinking of using a systems integrator for the design and deployment of your IPT system, be aware that many systems integrators include IP network readiness assessment as part of their standard implementation service. However, keep in mind that the assessment service provided by an SI as part of a full rollout may not be as comprehensive or exacting as one provided by an independent network assessment specialist. Summary: The Road to Success Read More...

The Art of Learning
There was a time when school was the place for learning. Thirty-five years ago—when I was a young girl—children went to schools where the curriculum included such basic subjects as mathematics, reading, writing, and music and the forums available to us consisted of text books, encyclopedias, and newspapers. The global introduction to the personal computer (PC)—as early as the mid 1980’s—gave us

other hand on the  the physical learning style (hands-on learners). There are actually many more styles of learning , but for the purpose of this blog, I will stick to a few of the basics. While teachers and instructors act as our guides, much of the responsibility of learning is placed on our own shoulders. We need to learn for a variety of reasons including personal development; to achieve certain goals; or for some form of motivation (e.g., a new job opportunity). Fortunately today, there are many ways in which we can Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » other hand on the


The Technology Choices
In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor.

other hand on the  margins and a slower hands-on sales cycle of accounting and ERP products; and 2) the more volume-oriented Microsoft Classic partners. The giant also has to deal with partners of virtually every shape and size, from mom-and-pop corner shops servicing very small businesses/ small offices/home offices (SOHO) to extremely large system integrators (SI) with their Fortune 500 customers. Vendor Recommendations Both vendors should, as to instill more differentiation within the channel, try to interest their Read More...
Who the Heck Needs ROI?
Ten common errors prevent return on investment (ROI) calculations from being used as much or as well as possible. Avoiding intuitive decision making and basing ROI on quantifiable factors is essential to the success of major decisions, including software selection.

other hand on the  operationally. Having such a handle on costs and benefits provides an added powerful perspective that many managers miss. And though these managers may not have been aware of it, not knowing the dollars and cents may well have been their undoing. Even at the best of times, proposed projects and other initiatives must compete for limited resources. As the availability of funds declines, proposals which don t clearly, credibly, and convincingly identify adequate benefits beyond costs will be rejected Read More...
Connecting Your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization
When businesses commit to implementing customer relationship management (CRM), they commit to realigning their entire organizations around the customer. More specifically, they commit to collecting the right data—and using it the right way at the right time. But if you’re the manager championing CRM in your organization, how do you create the CRM buzz and obtain executive buy-in?

other hand on the   discussion with peers and hands-on use of the CRM system. They may require additional training on specific areas of the implementation that will be helpful in their specific role. Naysayers need to see the personal value in the system. Once this happens, they will likely become advocates. Plan for it. Make CRM part of both short- and long-term planning efforts, including: budgetary requirements, ongoing system requirements, user requests, user group meetings and opportunities to discuss best practices. Read More...
The Truth About Supply Chain Visibility
That's just one of the key realities you'll learn about in the white paper achieving supply chain visibility: there is more than meets the eye.

other hand on the  when put into the hands of front-line people; portals, exchanges, and Excel spreadsheets make poor substitutes for a real visibility solution; visibility combined with effective response management is the real ticket to supply chain success. The search for visibility may be the Holy Grail in supply chain circles these days, but don t be fooled. It isn t visibility alone that matters, it s being able to act on the information that visibility gives you that leads to true supply chain excellence. Discover Read More...
The Art, Science, and Software behind (Optimal) Retail Pricing - Part 2
<!--StartFragment-->Part 1 of this blog post series expanded on some of TEC’s earlier articles about companies’ need for better pricing management and optimization practices. This series, which focuses on the complexity of pricing and promotions in retailing, was inspired by JDA Software’s recent “edu-nouncement” on leading retailers' consumer-centric pricing and promotion strategies and Revionics

other hand on the  rules relaxation capabilities to handle conflicts; advanced price maintenance — operational price management features to handle frequent vendor cost changes and competitive price changes; and price delivery — regularly scheduled delivery of recommended base prices to customers. Both everyday price optimization and management products typically utilize a library of configurable  business rules  that act as constraints on the optimization by limiting the set of possible outcomes. For example, a Read More...
The New Rules of Enterprise Mobility: Delivering and Managing Corporate App Stores
If your organization is like many others, it’s got a good handle on how to manage mobile devices throughout the environment. With that foundation firmly in place, it’s now time to devise a viable strategy for managing the applications that your employees will use on those devices. This white paper outlines the driving forces behind businesses establishing corporate application stores, the benefits of such an approach, and what to seek in a solution that supports this strategy.

other hand on the   it’s got a good handle on how to manage mobile devices throughout the environment. With that foundation firmly in place, it’s now time to devise a viable strategy for managing the applications that your employees will use on those devices. This white paper outlines the driving forces behind businesses establishing corporate application stores, the benefits of such an approach, and what to seek in a solution that supports this strategy. The New Rules of Enterprise Mobility: Delivering and Managing Read More...
Sage’s New Year's Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential election, an anemic economic recovery, the debt ceiling and proposed sequestration cuts, along with Hurricane Sandy’s effects on business are a few things that come to mind. But despite the ever-changing business landscape, one central tenet

other hand on the   typically cannot get their hands on. Sage took the data that it already had, analyzed it and turned it into actionable information that the vendor could provide to its business partners. Sage is using the data to help its business partners better serve their clients and understand where there might be opportunities for growth. With this free data, they are now able to identify the highest potential sales opportunities, which, ultimately, help grow their business. For many shoppers, the first thing they Read More...
11 Criteria for Selecting the Best ERP System Replacement
An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision.

other hand on the  stable work force, and hands-on management guarantees a long-term ability to serve your company into the future. About Epicor For 20 years, Epicor has been a recognized leader dedicated to providing leading edge enterprise software solutions to midmarket companies around the world. With over 15,000 customers, Epicor delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today s real-time global economy. Epicor s Read More...
Business Solutions of the Future
The future is tomorrow’s present. Many have tried to predict it using silly or scientific methods, from chiromancy (palm reading), aleuromancy (fortune cookies), and other -mancies, to the three Ps (possible, probable, and preferable futures) and a W (or wildcard—low-probability events with a high impact on the future) used in futurology.<!--more--> Without trying to create a “CRMorology” or

other hand on the  costs. On the other hand, once you choose to use a PaaS platform, transition to another platform becomes very difficult, and potentially impossible. Will the emerging open platform as a service ( OPaaS ) address this problem by letting programmers use whatever tools and languages they need? The way we work will also change. According to a study conducted by Accenture, by 2013, seventy percent of mobile phones in developed nations will support Internet browsers. The same report reveals that the millennial Read More...

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