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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 out of the box crm


CRM: Out of the box? Or outside the box?
Everything can change without notice in your relationships with prospects and customers, and customer relationship management (CRM) solutions should be flexible

out of the box crm  Out of the box? Or outside the box? Everything can change without notice in your relationships with prospects and customers, and customer relationship management (CRM) solutions should be flexible enough to help with this ongoing challenge. Monolithic enterprise resource planning (ERP) packages or suites can take years to implement and cannot easily adapt to change; but CRM solutions can provide functionality that makes change management easy and reduces its disruptive effects to the minimum.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

out of the box crm  OF THE FUTURE grew out of my fascination with this radical state of change in the industry, my continuing desire to make a living in it, and my family's commitment to serve our community in this case, the larger community of brave souls across the country who run independent stores of all merchandise lines. Even as an independent retailer, my business has had many partners in its success over the years. I am proud the Illinois Retail Merchants Association and National Retail Federation have been two of Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

out of the box crm  the highest in four out of the nine sub modules in the model. Exact Software took first place in CRM Analytics and e-CRM, while Genesis Global Technologies took first place in Call Center and Customer Service and Industry Vertical Module Availability. The CRM Evaluation Center allows selection teams to drill into any area of the model to compare vendor strengths and weaknesses. Figure 5 Although Microsoft CRM took fist place with baseline priorities, a few changes to the priorities can change the rank Read More

As the Economy Rebounds, Will Your Organization Be Ready for New and Increasing Demand? A Summary of the 2009 APICS Conference


Companies can get the latest on supply chain management trends—from inventory management, forecasting, and sales and operations planning—at the annual APICS Conference and Expo’s seminars and presentations. A summary of the 2009 expo explains what you might have missed.

out of the box crm  be trying to get out of the recessionary slump—succeed in our global marketplace. As a saying by the Greek philosopher Heraclitus goes, There is nothing permanent except change. Throughout the three-day event, attendees could participate in exhibit halls, plant tours, and educational and networking sessions, organized so that individuals could interact with diverse industry professionals and share experiences with each other. The ultimate goal: to learn how to be competitive in this ever-changing Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

out of the box crm  According to Gartner, Eight out of 10 dollars you spend in IT is dead because, while it is keeping the lights on, it isn t directly contributing to your business growth or to enhancing your competitive advantage. [ The 2006 Gartner Symposium Keynote: IT Must Think Differently, Act Differently and Be Different to Drive Business Growth, by Mark Raskino, et. al., October 19, 2006.] With no software to install or upgrade and no hardware to house and manage, on-demand CRM frees IT to be more innovative, Read More

The Magic Is in the Screen


Projection is often seen as the big compromise: you must have either a very powerful and bright projector or a very dark room to achieve high-quality, commercially acceptable images. However, many people don’t know that a revolutionary concept is now available—a screen technology that allows very high-quality projected images in brightly lit environments that removes the need for dark rooms or very expensive projectors.

out of the box crm   Read More

The State of the Art in Finance


Thanks to recent accounting scandals and an increasingly competitive environment, many chief financial officers and the finance organizations they lead have started to take on new roles within the enterprise. However, given the current state of the finance function in US companies, companies first need to understand the challenges to finance—and the road map to increasing its strategic capabilities.

out of the box crm  where necessary, while the outsourcing service deals with the majority of customers who do not overstep the rules. Companies also like to use shared services; when managed well, shared services can improve process effectiveness while helping decrease costs. APQC research found that the lowest-performing companies most often had not implemented shared services for any function and as a result, incurred the highest cost of the finance function as a percentage of revenue (see Figure 5). Shared Services Read More

Building the Supply Chain of the Future


In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more.

out of the box crm  the Supply Chain of the Future In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more. Read More

The New and the Noteworthy: 2008 Vendor Wrap-up


2008 seemed to be the year for mergers and acquisitions (M@As) in the world of enterprise software—with companies like Oracle picking up Primavera Software’s project and portfolio management (PPM) offering, and Symantec grabbing up MessageLab’s messaging and web security offering. But it was also a year for some software firms to see their latest solutions shine. With 2008 nearing its end

out of the box crm  ways that IFS stands out from the rest is through the use of open-source application programming interfaces (APIs), where the software modules can integrate with open source products. In conclusion, this vendor may not get the press or hype that some of its more famous competitors do, but it can stand up to—and in many instances can surpass—them, in terms of  delivering fit, form, and functionality due to  the product’s scalability. Return to list Visibility – Recently, I was given an Read More

Seeing the Future in Discrete Manufacturing: Paving the Way for Success


The evolution of global discrete manufacturing is ongoing. How executives at manufacturing companies answer questions and anticipate what will be the right answer six months, a year, or two years from now will determine the success of their company. Infor examines current industry trends and identifies what it believes to be the seven trends producing the greatest stress and change in discrete manufacturing today.

out of the box crm  the Future in Discrete Manufacturing: Paving the Way for Success The evolution of global discrete manufacturing is ongoing. How executives at manufacturing companies answer questions and anticipate what will be the right answer six months, a year, or two years from now will determine the success of their company. Infor examines current industry trends and identifies what it believes to be the seven trends producing the greatest stress and change in discrete manufacturing today. Read More

The Best-kept Secret in the Product Lifecycle Management Mid-market


The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

out of the box crm  groups will leave IT out of the evaluation process, although it is the IT group that will knowledgeably challenge the vendor, ask tough technical questions, and drill into vendor strong and weak spots. Read More

Safeguarding the Enterprise at the Endpoint


In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint. Administrators must meet the needs of new and more demanding regulatory requirements, foil an expanding population of professional computer criminals, and prevent rapidly propagating new viruses from entering and damaging operations. Discover a solution that can help.

out of the box crm  the Enterprise at the Endpoint In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint. Administrators must meet the needs of new and more demanding regulatory requirements, foil an expanding population of professional computer criminals, and prevent rapidly propagating new viruses from entering and damaging operations. Discover a solution that can help. Read More

Connect the Dots: Simplifying the Online Ad Business


Over the past few years, the online advertising space has become crowded and very complex, and more technologically driven middle-men have acquired increasingly large shares of the overall online revenue. Traditional publishers have been at a disadvantage and struggling to regain control over their online ad business. In this white paper, we propose a solution that straddles the whole value chain through a suite of previously unconnected technologies. By connecting all these dots, publishers are empowered to effectively create and use behavioral data patterns of their visitors, and sell advertisement with exclusive access to different types of audiences--thus returning to a more profitable business model of advertising in media.

out of the box crm  the Dots: Simplifying the Online Ad Business Over the past few years, the online advertising space has become crowded and very complex, and more technologically driven middle-men have acquired increasingly large shares of the overall online revenue. Traditional publishers have been at a disadvantage and struggling to regain control over their online ad business. In this white paper, we propose a solution that straddles the whole value chain through a suite of previously unconnected technologies. By Read More

Transenterprises - The Emerging Business Model of the Twenty First Century


During the last two decades, many of the old vertically integrated enterprise/empires have splintered into numerous core-competency-focused firms, loosely bound into the so-called virtual extended enterprises.

out of the box crm  end, and finished autos out the other. This is physically very similar to the massive, vertically integrated automotive plants of the early twentieth century, but with a very different ownership and governance, because the assets are owned by many different firms. Suppliers invest hundreds of millions of dollars in equipment, and commit to decade long leases. The OEM takes on massive switching-cost risks. In some cases, suppliers have agreed to common HR governance across all the companies in the park to Read More