Home
 > search for

Featured Documents related to » outbound call centre



ad
Get Free ERP Systems Comparisons Now

Find the best ERP software solution for your business!

Use the software selection tool employed by IT professionals in thousands of selection projects per year. FREE software comparisons based on your organization's unique needsquickly and easily!
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » outbound call centre


Why Your Organization Needs to Focus On Outbound Content
Electronic communication tools can provide enormous benefits for your employees, as well as distinct competitive advantages. However, they also carry the risk that employees might communicate in ways that violate corporate policies, various statutes, or best practices. Find out about the key steps you should take to mitigate the risks you face from employee use—and misuse—of communication tools.

OUTBOUND CALL CENTRE: Needs to Focus On Outbound Content Why Your Organization Needs to Focus On Outbound Content Source: CertifiedMail Document Type: White Paper Description: Electronic communication tools can provide enormous benefits for your employees, as well as distinct competitive advantages. However, they also carry the risk that employees might communicate in ways that violate corporate policies, various statutes, or best practices. Find out about the key steps you should take to mitigate the risks you face from
10/5/2007 3:48:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

OUTBOUND CALL CENTRE: Contact Centre Virtualisation Contact Centre Virtualisation Source: EDS Document Type: White Paper Description: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer
5/20/2008 4:47:00 PM

Case Study: London Health Sciences Centre
London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a 9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping systems, with a solution that helped enhance payroll accuracy and efficiency, comply with labor and organizational rules, and advance the human resources (HR) agenda.

OUTBOUND CALL CENTRE: Infor, health care, healthcare, human resources, payroll, human resource, scheduling, healthcare reform, healthcare management, human resources management, payroll services, payroll software, healthcare insurance, payroll service, regulatory compliance, universal healthcare, healthcare providers, human resources hr, healthcare online, online payroll, quality healthcare, american healthcare, healthcare software, healthcare technology, national healthcare, payroll system, timekeeping, employee payroll, payrolls, free healthcare, hr payroll, human resources benefits, private healthcare, .
1/27/2010 10:28:00 AM

Outbound Email Security and Content Compliance in Today s Enterprise
E-mail is one of the most important communication mediums. However, its ubiquity has exposed enterprises to a wide variety to new risks. While a great deal is known about inbound message-borne threats, such as spam and viruses, relatively little attention has been paid to outbound e-mail content. This annual survey examines the level of concern in organizations; the technologies used to mitigate risk; and the state of e-mail-related policy implementation and enforcement.

OUTBOUND CALL CENTRE: Outbound Email Security and Content Compliance in Today s Enterprise Outbound Email Security and Content Compliance in Today s Enterprise Source: Proofpoint, Inc. Document Type: White Paper Description: E-mail is one of the most important communication mediums. However, its ubiquity has exposed enterprises to a wide variety to new risks. While a great deal is known about inbound message-borne threats, such as spam and viruses, relatively little attention has been paid to outbound e-mail content. This
4/19/2006 4:35:00 PM

Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are and how to apply them.

OUTBOUND CALL CENTRE: Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Source: Fonolo Document Type: White Paper Description: Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are
9/26/2011 2:09:00 PM

Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

OUTBOUND CALL CENTRE: laptop, desktop, notebook, notebooks, laptops, laptop computers, laptops notebooks, desktops, call center, computers desktop, desktop pc, toshiba laptop, surveys, desktop pcs, buy computers, computer desktop, buy computer, desktops computers, buy laptop, help desk, toshiba laptops, cheap laptops, buy laptops, computer desktops, cheap laptop, laptop repair, online survey, refurbished laptops, used computers, laptop prices, customer relationship management, remote support, customer survey, call center service, survey software, customer experience, research survey, customer loyalty, cheap .
6/2/2000

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog
personalization, multiple inbound and outbound channels, automated phone systems/ interactive voice response (IVR)  that understand the customers’ voice, and continuity of interaction across diverse business processes (such as purchasing, subscribing, installing, billing, and supporting) and across products and services. These features not only give customers better service, they also reduce costs for service organizations while creating opportunities for higher revenues (i.e., additional sales,

OUTBOUND CALL CENTRE: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

OUTBOUND CALL CENTRE: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Strategies for Evolving into a Multisided Business
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices and technologies that can help your telecom company take advantage of this industry transformation while supporting profitability, innovation, and differentiation.

OUTBOUND CALL CENTRE: what is customer service, telecommunications industry, good customer service, customer service tips, what is good customer service, customer service definition, customer service qualifications, customer service employment, telecom industry analysis, customer care, definition of customer service, customer service skills, telecommunications, customer service interview questions, transfer pricing, customer service training, customer service jobs, billing microsoft, customer services, pricing methods, telecommunication, customer service manager jobs, telecom jobs, customer service training .
8/8/2011 4:56:00 PM

MSI Data


OUTBOUND CALL CENTRE: Founded in 1989, MSI Data is a company based in Wisconsin, United States. Its field service suite—Service Pro—includes call center, dispatch, contracts management and spare parts inventory, scheduling optimization and routing, and mobile workforce management.

PBX Buyer’s Guide
Private branch exchange (PBX) is a business telephone exchange for a specific business or office, rather than a system operated by an external carrier or telephone company. If you are interested in purchasing a PBX phone system, this guide will help you understand the features of a PBX system, give you an idea of the different kinds of PBX systems there are, and how to find the best one for your business.

OUTBOUND CALL CENTRE: PBX Buyer’s Guide PBX Buyer’s Guide Source: CompareBusinessProducts.com Document Type: White Paper Description: Private branch exchange (PBX) is a business telephone exchange for a specific business or office, rather than a system operated by an external carrier or telephone company. If you are interested in purchasing a PBX phone system, this guide will help you understand the features of a PBX system, give you an idea of the different kinds of PBX systems there are, and how to find the best one for
9/30/2010 4:01:00 PM


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others