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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 outbound call centre


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

outbound call centre  Contact Center Services , outbound call centers , call center crm solutions , CRM , Customer relationship management , telemarketing call centers , Inbound Call Centre , Outbound Call Centre , hosted call center , Customer Support Software , Contact Center Webcasts , On State Call Center , Customer Interaction Solutions , IP Contact Center , Call Center Product , call center tools , call center monitoring software , Call Center Directory . Executive Summary If the old adage, ‘You only get one chance to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Order Management RFI/RFP Template

Order Promising, Inventory Management, Sourcing, Execution Visibility, Inbound and Assembly Coordination or Multi-site Changing, Shipping and Outbound, OM-Specific Technology, Product Technology  

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Documents related to » outbound call centre

Vendor Defends Its Strongholds with Focused Enterprise Resource Planning Solution


Strategic Systems International (SSI) needs no special introduction to British process industries (such as consumer products manufacturers and whisky distillers), but it largely remains a well-kept secret elsewhere.

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Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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CEM Business Solutions


The Centre of Excellence for Management (CEM) was established in 2003 with a clear focus on Microsoft Dynamics practices. CEM Business Solutions is a Microsoft Dynamics Gold Certified Partner with core competency in implementing Microsoft Dynamics AX and CEM-developed add-ons for human capital management (HCM) and payroll. CEM has served more than 278 customers worldwide across industries such as construction, oil and gas, manufacturing, trade, and retail.

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Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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Teloquent To e.t.: Now You Can Call Or Use The Web


Teloquent introduced a new release of its software to integrate phone and web-based customer service.

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Malta: A Quality Centre for the ICT Industry


Enterprises are seeking new ways to boost their competitive edge. Outsourcing in Malta has proven to be a strategic advantage because of its stability, knowledge capital, and proximity to a number of markets--which is attested by the fact it has one of the highest exports per capita in the world.

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The Benefits of Call Center Outsourcing


An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?

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Off-shoring: Are You Getting Your Money's Worth?


Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.

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Case Study: London Health Sciences Centre


London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a 9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping systems, with a solution that helped enhance payroll accuracy and efficiency, comply with labor and organizational rules, and advance the human resources (HR) agenda.

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TEC Vendor Showdowns Generate a Lot of Interest


Here at TEC, our most popular feature is something we call a Vendor Showdown. We take two or three vendors who market the same type of solution (ERP or CRM or business process management, or HR, etc.), and compare their functionalities head on. The results are based on the most recent RFI information we gather from the vendors. As a quick example, our discrete ERP RFI contains a list of  3,690

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