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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 outsourced call center services


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » outsourced call center services

How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution


Benchmarking is a process where companies compare their performance over time against their competition. In doing so, they can identify where their strengths lie and where improvement may be needed. The point of benchmarking is to focus on areas that will yield the best return. For companies to succeed in their benchmarking efforts and gain a sustained competitive advantage, five key steps should be considered.

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Oco, Inc

Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards


A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

outsourced call center services  opportunity to offer an outsourced material procurement service Identify regions and service teams that are not meeting contract delivery terms Better customer integration by providing direct access and views of the data & reports – drives customer “stickiness” The ability to associate intelligent machine data and remote diagnostics with other service relevant data is perhaps the best example of the power of aggregated data and context. The above example of linking equipment usage (measured by Read More

Taking Stock of Infor’s HCM “Inventory Items” - Part 2


Part 1 of this blog series started by expressing the “New Infor” sentiments (backed up with concrete examples and rationale) following my recent attendance of Inforum 2012. Then the article provided some historical background and described the lineage of the products that currently form the Infor10 HCM portfolio. The article also detailed some technical and organizational issues on both the

outsourced call center services  center capabilities, internal or outsourced, for fielding queries and handling other tasks and cases by phone, e-mail, and chat. Typical employee inquiries are about general HR policies, payroll, benefits, and compensation. Call centers can also process HR transactions such as employee data management, payroll transactions, training registration, tuition reimbursement, new hire onboarding/termination processing, benefits processing, and open enrollment. Finally, typical HR services include relocation Read More

Selecting an Outsourcing Provider-Art or Science?


As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a company ensure they have made the right choice in selecting one?

outsourced call center services  what specifically should be outsourced Decide what is needed from the relationship Decide what is wanted from the outsourcing provider 1. Conduct an organization readiness assessment The goal is to assess the company's readiness for change and determine the organizational gaps that need to be closed to ensure a successful transition to the new arrangement. The assessment, which is a major input to determine the profile of the ideal outsourcing partner, should evaluate people, process, technology, and Read More

Corning Data Services Inc


Corning Data Services® (CDS) delivers total software and hardware solutions with a fundamentally superior implementation philosophy. Our proven approach empowers our customers to leverage their new technology sooner and more effectively, giving them more control over their system and driving down the cost of implementation. In order to deliver the right solution, CDS matches our top-notch methodology with top-tier technology. As certified resellers of Oracle, DSI and IBM - and as one of the largest independent JD Edwards resellers in the US CDS provides The Total Solution. In a world where software and hardware are ever changing, Corning Data Services helps our customers realize the full potential of their technology investments. Since 1980, CDS has remained constant in delivering excellence because we partner with the industry’s very best. And after thirty years of delivering the right solutions, our Experience Matters.

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RealTime IT Services LLC


RealTime IT unites companies in the US, Western and Eastern Europe. Since 2002 it has done corporate information systems development, support and upgrades, as well as custom software development, on global Microsoft Dynamics NAV and on local platforms. Its Agile Implementation Methodology gives the company the ability to provide its clients with values of modern information systems in a faster and more reliable way than others do. Microsoft Dynamics NAV (formerly Microsoft Navision) helps midsize companies integrate financial, manufacturing, distribution, customer relationship management, and e-commerce data. A completely customizable business management solution, Microsoft Dynamics NAV is ideal for companies with unique business processes and specialized needs. RealTime IT transforms Microsoft Dynamics NAV tools into business solutions that support the way businesses work and more importantly grow.

outsourced call center services   Read More

Yet Another Branding Debacle (This Time, It's ERP for Services)


Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for professional services automation? And which is best for your organization?

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Nova Outsourcing Services


Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it provides service packages for information security, enterprise infrastructure, and management processes.  

outsourced call center services   Read More

Advisory Services


TEC's Advisory Services are designed to supplement your selection project with on-site support and guidance from our software selection experts.

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Outsourcing Center


Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

outsourced call center services   Read More

Radcliffe Advisory Services Ltd


Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as customer relationship management (CRM), data governance, and social networking.

outsourced call center services  MDM, data governance, social networking, master data management services Read More

An ERP Vendor Poised to Overtake the Services Market


Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.

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Top 5 Reasons Professional Services Organizations are Embracing the Cloud


In the webcastTop 5 Reasons Professional Services Organizations Are Embracing the Cloud, find out why cloud technology has so captivated PSOs and l...

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Enterprise Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line?


Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently, deciphering the difference between ERP and PSA remains a challenge.

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