X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 outsourced helpdesk


Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

outsourced helpdesk  However, the problem with outsourced support is that sometimes the actual support offered is average at best, and sometimes there is a language barrier, which is frustrating to the client calling in at the other end. Every organization has its own SLA numbering scheme, and the time it takes to resolve an issue is given a set number of hours or days, depending on if the problem is business-critical, where the company is losing revenue, or the number of people affected by the problem. Then there are lower

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » outsourced helpdesk

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

outsourced helpdesk   Read More

On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation


Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance, and ensuring proper process management, as well as approaches to help maximize your return on investment (ROI). A SaaS solution for your enterprise resource planning (ERP) or accounting system might be your ticket to improved business and application performance.

outsourced helpdesk   Read More

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

outsourced helpdesk   Read More

Six Important Skills Needed in PEO


The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right set of skills can help companies achieve business objectives such as reducing time to market or lowering costs. Choosing the wrong set of skills can lead to subpar outcomes and mire companies in regret. Ensuring that your projects are in good hands makes the difference between failure and success. Find out why.

outsourced helpdesk   Read More

CAD-centric PLM, ERP-centric PLM, and Organic PLM: What's Right for You? - Part 3


Part 1 of this blog series started with the assertion that product lifecycle management (PLM) solutions are becoming increasingly important to enterprises in a strategic sense. However, not all PLM products are created equal, especially in light of their different origins. I then explored the advantages and weaknesses of the first group of PLM solutions: those coming from stalwart

outsourced helpdesk   Read More

Product Life Cycle Management (PLM) in ProcessPart 3: Process PLM Requirements


A Process PLM system must accommodate rapid, global deployment of the system. This need drives specific requirements to minimize both the start-up and the long-term cost of ownership of the system. This article, third in a series details those requirements.

outsourced helpdesk   Read More

Areas of Growth for After-market Maintenance, Repair, and Overhaul Initiatives


Increasingly, companies in the aviation industry are outsourcing their maintenance, repair, and overhaul (MRO) operations, especially for engine and component repair. However, many companies still report using custom, in-house applications instead of standard, off-the-shelf solutions. Learn how companies are balancing their outsourced and in-house MRO solutions, and discover the top three trends impacting the MRO segment.

outsourced helpdesk   Read More

SynQuest, Ford Deliver a Novel Application for Inbound Logistics


SynQuest’s joint development venture with Ford has produced a planning engine for inbound logistics that optimizes constraints along multiple dimensions –material, temporal, and spatial. Currently live at Ford, the application will soon be available to the market at large.

outsourced helpdesk   Read More

Tiers for Fears


For many organizations, IT is split between two groups. The data center facility is provided and managed by facilities management, while the IT equipment within the facility is provisioned and managed by the IT department. This can lead to problems—and an outsourced solution can allow a business to concentrate on its strategy, rather than on “keeping the lights on.” This white paper discusses the importance of a holistic approach between a data center facility and the equipment within it.

outsourced helpdesk   Read More

Who Benefits from Outsourcing?


While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

outsourced helpdesk   Read More