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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 outsourced helpdesk


Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

outsourced helpdesk  However, the problem with outsourced support is that sometimes the actual support offered is average at best, and sometimes there is a language barrier, which is frustrating to the client calling in at the other end. Every organization has its own SLA numbering scheme, and the time it takes to resolve an issue is given a set number of hours or days, depending on if the problem is business-critical, where the company is losing revenue, or the number of people affected by the problem. Then there are lower

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » outsourced helpdesk

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation


Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance, and ensuring proper process management, as well as approaches to help maximize your return on investment (ROI). A SaaS solution for your enterprise resource planning (ERP) or accounting system might be your ticket to improved business and application performance.

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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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Are ASP Applications Right for You? Part 1: Decision Factors


Like so many Internet conventions, the Application Service Provider (ASP), is really a combination of two 'old' concepts, turn key applications and outsourced services. Many of the lessons learned from these areas are directly applicable to ASP provided applications, and many of the same questions need to be asked and answered before a determination can be made on whether an ASP application should be considered.

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ERP Manufacturing Suite


INDUSTRIOS was designed to take all aspects of your operation and give you the information you need, right when you need it. Material costs, the unassembled pieces, the outsourced, work center, labor time, everything is taken into account to give you an accurate price for your finished goods. Coordination between sales quotations, production schedules and shipping, INDUSTRIOS has it covered. Know if something will be late before it is. Avoid having to reorganize shipment dates, ordering last minute materials so production isn’t further delayed, or any unforeseen costs. 

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TEC presents its 2008 Human Resources Information Systems State of the Market Report


Technology Evaluation Centers Inc. (TEC), the leading resource for enterprise software selection, has released a new human resources information systems (HRIS) buyer's guide targeting small and medium businesses (SMBs).

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Areas of Growth for After-market Maintenance, Repair, and Overhaul Initiatives


Increasingly, companies in the aviation industry are outsourcing their maintenance, repair, and overhaul (MRO) operations, especially for engine and component repair. However, many companies still report using custom, in-house applications instead of standard, off-the-shelf solutions. Learn how companies are balancing their outsourced and in-house MRO solutions, and discover the top three trends impacting the MRO segment.

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CAARMA


Caarma Corporation is a global leader in IT Solutions & Services with the unique combination of experience in maximizing both SAP ERP and SAP Business Objects software for optimal, seamless operational efficiency. Our Services include expertise in business and technology consulting, application services, system integration, SAP upgrades, custom software development, maintenance and support, re-engineering, and outsourced support. In addition to our Services offerings, Caarma has SAP Certified Industry Solutions, , for small and midsized technology companies in the Software, Wireless, Wi-Fi, Broadband, and Internet Services Industries as well as Semiconductor, OEM, and other High Tech manufacturing environments such as Healthcare / Pharmaceutical manufacturing. These solutions are pre-configured with Industry Best Practices and designed for rapid implementation with low overall TCO. enables companies under $500 million in annual revenue to access the power of SAP software and take advantage of Best Practices from the most successful companies in their industry, all with the flexibility to add functionality as the grow and protect their IT investments.

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Case Study: Air International US


Since 1996, Air International US (AIUS) has used an outsourced manufacturing strategy instead of maintaining its own facilities. For the first few years, communication between AIUS and its outsourced partners was manual, which formed a barrier preventing the company from maximizing its contract manufacturing strategy. To improve outsourcing processes, AIUS chose a change management solution with bill of materials (BOM) management and a software-as-a-service architecture. Learn more.

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Thinking of Outsourcing Your Entire Recruitment Process? Here's What You Need to Know


As organizations get larger and expand into new markets and territories they may find it more difficult to meet their talent management needs. Outsourcing is one option, but is your organization ready to hand over its entire recruitment process to an RPO provider? TEC analyst Sherry Fox looks at some factors to consider when working with an RPO and what your company can do to reap the benefits of recruitment outsourcing.

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