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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 outsourcing agents


Pop-up Purchasing Agents
OutPurchase.com provides a full-service purchasing solution, including vendor and transaction management, for companies that have real business purchasing

outsourcing agents  is real value to outsourcing a function that they had no expectation of creating in-house and, second, having the flexibility to respond to the specialized requirements of the larger companies in their target space. User Recommendations The value propositions here are reducing the amount of time spent managing the vendors and the purchasing process, lowering costs of goods, improving access to quality suppliers, and a simplified procedure for handling service issues, especially with computers. Any

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Teloquent To e.t.: Now You Can Call Or Use The Web


Teloquent introduced a new release of its software to integrate phone and web-based customer service.

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Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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SCM Buyer’s Guide 2012: Adapting to Challenging Times and Circumstances


TEC is coming up with four new buyer’s guides for 2012, and one slot is reserved for supply chain management (SCM) solutions. My main reason for pushing for this was that the global business landscape has been battered significantly by a slew of economic, political, social and environmental events over the past five years. This has resulted in significant losses for businesses around the world.

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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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How To Monitor Your Savings In Outsourcing


This white paper will give you ideas and procedures for monitoring your savings when you invest in outsourcing projects.

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Is One Country Good Enough to Handle Your Outsourcing Business?


Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North Americans Send More Software Development Work to China? I’d like to use this blog post to give some complementary readings for those who read the article and felt the vendor portfolio idea interesting. The concept of “portfolio

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Accelerating Return on Investment through B2B Outsourcing


With an uncertain future, if you want to continue growing you must step away from “business as usual” and focus on keeping operations lean and efficient. Top-level executives have directed managers to restructure and cut costs. For chief information officers (CIOs), restructuring often means consolidating IT resources to eliminate redundancy. But today, managers must look past the numbers and evaluate long-term benefits.

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Sarbanes-Oxley and Its Impact on IT Outsourcing


The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization that comes in contact with a company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of compliance guidelines through audits and adherence to industry best practices.

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Outsourcing--Applications Software RFI/RFP Template


Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility

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IT Services: Outsourcing, Applications Software Competitor Analysis Report


The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more.

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