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Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on
provider. When evaluating an outsourcing relationship, we often see organizations limiting their assessment to what is in the contract. More often, they need to perform a full relationship health assessment to test and measure continued effectiveness of the relationship. Top Tip: Don't wait until the ink is dry to evaluate the desired type of relationship with your service provider. Use these six relationship components as part of the evaluation process and openly communicate your expectations. OM/G
Outsourcing--Applications Software RFI/RFP Template
Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Softwar...
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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short
behooves firms contracting for outsourcing support not to be focused solely on getting the best price and the strictest contract terms. An assessment needs to occur on compatibility of personnel, ability to perform, a demonstrated understanding of all the difficulties they will encounter and complete sharing of information. This posture runs counter to many negotiation scenarios where we view it as a competition and feel that if the party across the table doesn’t know something it is their loss. Unless
The Impact of Technology on Cost in Business Process Outsourcing
Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant
of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers.
The Whys and Hows of a Security Vulnerability Assessment
TEC outlines the reasons for having a Security Vulnerability Assessment done, how a security vulnerability assessment is performed, what can be gained by
or any sort of outsourcing provider, you may have contractual obligations to keep your customers' revenue stream alive. Remember the February 9th distributed denial of service attacks that affected Yahoo!, Amazon, E*Trade, Ebay, and Buy.com? Denial of service attacks are not new. They have been around since the beginning days of the Internet, but have gained much more popularity in recent years due to the widespread information published on hacker websites, which give succinct instructions on how to
Selecting an Outsourcing Provider-Art or Science?
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a
is wanted from the outsourcing provider 1. Conduct an organization readiness assessment The goal is to assess the company's readiness for change and determine the organizational gaps that need to be closed to ensure a successful transition to the new arrangement. The assessment, which is a major input to determine the profile of the ideal outsourcing partner, should evaluate people, process, technology, and risk: People—What skills exist today and what skills are lacking? When will next generation
Gaining Advantage through Early Case Assessment
Courts are issuing sanctions more frequently for inadequate search methodology, and recent opinions have highlighted the need for quality in search methodology.
Advantage through Early Case Assessment Courts are issuing sanctions more frequently for inadequate search methodology, and recent opinions have highlighted the need for quality in search methodology. This article provides some helpful best practices for searching, and describes how those practices can be implemented with off-the-shelf tools that enable attorneys to perform the searches in a defensible manner while avoiding sanctions.
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology
Infrastructure The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.
Nova Outsourcing Services
Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it
Outsourcing Services Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it provides service packages for information security, enterprise infrastructure, and management processes.
Outsourcing Security Part 3: Selecting a Managed Security Services Provider
As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable managed security
a result, companies considering outsourcing the management of their information security are understandably wary. Gartner predicts that more MSSP organizations will fail, and numerous mergers and acquisitions will take place before the market settles. For this reason, it is imperative that organizations take precautions to thoroughly analyze potential MSS vendors. As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable
How to Ensure IT Outsourcing Value in the Public Sector
In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most
to Ensure IT Outsourcing Value in the Public Sector In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process, it can often cause more problems than solutions. In many cases, outsourcing agreements simply need to be updated to meet changing business requirements. Find out how.
Outsourcing, Applications Software Software Evaluation Report
The outsourcing application software Software Evaluation Report criteria are appropriate for selecting outsource providers in the area of business software
Applications Software Software Evaluation Report TEC's Outsourcing, Applications Software Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive
The Top 10 Myths of A/P Outsourcing
Taking hold of the advantages best-in-class companies gain through efficient automated accounts payable (A/P) means letting go of common misconceptions about
10 Myths of A/P Outsourcing Taking hold of the advantages best-in-class companies gain through efficient automated accounts payable (A/P) means letting go of common misconceptions about outsourcing. Find out why.
Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies
services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs.
ITIL Process Maturity Self-assessment
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for
Outsourcing as a Revenue Enabler
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the
scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better.
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