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Documents related to » outsourcing a call center


Offshore Outsourcing
Offshore outsourcing of IT services drives productivity gains, delivers attractiveefficiencies in scale, cost, and time-to-market, and contributes significantly to enterprise agility by freeing up precious in-house resources. But that’s only when it’s prudently executed. Want to avoid disaster? Don’t miss our seven-point checklist for success.

OUTSOURCING CALL CENTER: Offshore Outsourcing Offshore Outsourcing Source: Aalpha Document Type: White Paper Description: Offshore outsourcing of IT services drives productivity gains, delivers attractive efficiencies in scale, cost, and time-to-market, and contributes significantly to enterprise agility by freeing up precious in-house resources. But that’s only when it’s prudently executed. Want to avoid disaster? Don’t miss our seven-point checklist for success. Offshore Outsourcing style= border-width:0px; />  
8/5/2008 3:12:00 PM

Winning Outsourcing Strategies
Outsourcing is increasingly used to reduce costs and increase value—but it has its risks. As companies look to push more of their custom software application development needs to outsourcing partners, you need to plan carefully to build stringent security requirements into contracts and create metrics to ensure those requirements are met. Find out how to increase the value and reduce the risk of outsourcing.

OUTSOURCING CALL CENTER: Winning Outsourcing Strategies Winning Outsourcing Strategies Source: Quocirca Ltd Document Type: White Paper Description: Outsourcing is increasingly used to reduce costs and increase value—but it has its risks. As companies look to push more of their custom software application development needs to outsourcing partners, you need to plan carefully to build stringent security requirements into contracts and create metrics to ensure those requirements are met. Find out how to increase the value and
10/29/2008 8:13:00 AM

Outsourcing for SMBs without Compromising your Sanity
Outsourcing for SMBs without Compromising your Sanity. Acquire IT Reports Related To Outsourcing Strategy for SMBs. Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor perspectives, and how to achieve cost savings and service-level improvements.

OUTSOURCING CALL CENTER: Outsourcing for SMBs without Compromising your Sanity Outsourcing for SMBs without Compromising your Sanity Source: inek Document Type: White Paper Description: Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor
5/30/2008 5:47:00 PM

Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs.

OUTSOURCING CALL CENTER: Outsourcing Corporate Tax Services Outsourcing Corporate Tax Services Source: Anybill Document Type: White Paper Description: In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs. Outsourcing Corporate Tax Services style= border-width:0px; />   comments powered by Disqus Related Keywords:   tax compliance,   tax
8/6/2010 5:12:00 PM

Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

OUTSOURCING CALL CENTER:
12/10/2008 9:35:00 AM

Outsourcing Web-based Product Development
Development and enhancement budgets for an enterprise’s information architecture are under tremendous pressure to deliver cost-effective results. Indeed, enterprises are finding it more and more difficult to keep pace with new technology trends and complexities, and a growing diversity in the skills needed. So how can an enterprise ensure internal and competitive gains? Outsourcing? Maybe. But where’s your safety net?

OUTSOURCING CALL CENTER: Outsourcing Web-based Product Development Outsourcing Web-based Product Development Source: Aalpha Document Type: White Paper Description: Development and enhancement budgets for an enterprise’s information architecture are under tremendous pressure to deliver cost-effective results. Indeed, enterprises are finding it more and more difficult to keep pace with new technology trends and complexities, and a growing diversity in the skills needed. So how can an enterprise ensure internal and competitive
8/5/2008 3:13:00 PM

Luxoft and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success
Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career, outsourcing has always meant mismanaged offshore teams that replaced onshore talent “all in the name of saving a few dollars.” Find out why—and more importantly, how—he overcame his prejudices.

OUTSOURCING CALL CENTER: to Engineering Excellence Makes Outsourcing a Success Luxoft and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success Source: Luxoft Document Type: Case Study Description: Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career, outsourcing has always meant mismanaged offshore teams that replaced onshore talent “all in the name of saving a few dollars.” Find out
9/2/2008 4:39:00 PM

10 Errors to Avoid When Commissioning a Data Center
10 Errors to Avoid When Commissioning a Data Center. Documents and Other Dynamic System to Use In Your Data Center Organization. Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed properly, commissioning can deliver an unbiased evaluation of whether a new data center will succeed or not. Managed poorly, it can lead to problematic data center performance issues. Learn 10 common data center commissioning mistakes, and find out how to avoid them.

OUTSOURCING CALL CENTER:
12/4/2008 10:45:00 AM

Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

OUTSOURCING CALL CENTER: Turn Your Call Center into a Strategic Asset Turn Your Call Center into a Strategic Asset Source: SAP Document Type: White Paper Description: Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve
2/20/2009 3:54:00 PM

Candle Releases New Command Center App for IBM MQSI 2
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise servers. The proposed solution is a new Candle Corporation product with a GUI front-end that can track message flow, queue times, and other metrics. Is this yet another example of IBM leveraging technology through partnerships instead of always trying to roll their own, as Oracle has done?

OUTSOURCING CALL CENTER: message broker, jms providers, jms provider, mq jobs, jms broker, message broker jobs, jms examples, jms client, jms open source, jms message queue, mqseries 6.0, mqseries net, activemq, spring jms, websphere mq series, websphere message broker, websphere mq, websphere, websphere business integration message broker, open mq, mq careers, active mq, what is mq, what is websphere mq.
10/11/2000

Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing
Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry.

OUTSOURCING CALL CENTER: to Success for Berkheimer Outsourcing Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing Source: AnyDoc Software, Inc. Document Type: Case Study Description: Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated
8/4/2008 11:00:00 AM


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