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Documents related to » outsourcing call centers


Sunny Malta as an Nearshore IT Outsourcing Location
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability.

OUTSOURCING CALL CENTERS: as an Nearshore IT Outsourcing Location Sunny Malta as an Nearshore IT Outsourcing Location Source: Crimsonwing Document Type: White Paper Description: Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because
2/13/2006 8:24:00 AM

Outsourcing Best Practices—A Primer on Outsourcing Governance
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices. The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

OUTSOURCING CALL CENTERS: Outsourcing Best Practices—A Primer on Outsourcing Governance Outsourcing Best Practices—A Primer on Outsourcing Governance Source: OneNeck Document Type: White Paper Description: The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with
8/27/2007 10:31:00 AM

Outsourcing for SMBs without Compromising your Sanity
Outsourcing for SMBs without Compromising your Sanity. Acquire IT Reports Related To Outsourcing Strategy for SMBs. Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor perspectives, and how to achieve cost savings and service-level improvements.

OUTSOURCING CALL CENTERS: Outsourcing for SMBs without Compromising your Sanity Outsourcing for SMBs without Compromising your Sanity Source: inek Document Type: White Paper Description: Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor
5/30/2008 5:47:00 PM

Accelerated Outsourcing
Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more.

OUTSOURCING CALL CENTERS: Accelerated Outsourcing Accelerated Outsourcing Source: EquaTerra Document Type: White Paper Description: Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find
9/17/2008 2:52:00 PM

Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

OUTSOURCING CALL CENTERS: Why a Call-centric CRM? Why a Call-centric CRM? Source: Call Pro CRM Document Type: White Paper Description: Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this
2/27/2012 11:09:00 AM

Creating Order from Chaos in Data Centers and Server Rooms
Whether dealing with a mess of their own making or an inherited one, IT professionals have several options for bringing order to chaotic data centers. Today’s technologies provide integrated rack-based data center solutions for power, air, cable routing, and management. Learn how to eliminate the root causes of data center disorder and transform your messy data center into a clean, well-managed facility.

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12/4/2008 10:45:00 AM

Business Process Outsourcing


OUTSOURCING CALL CENTERS:

Manufacturing Outsourcing: 7 Common Pitfalls to Avoid
For years, outsourcing has been a way of life for many original equipment manufacturers (OEMs), as they regularly offload certain activities to contract manufacturers (CMs). But despite the significant benefits that outsourcing provides, there are also risks and challenges involved that OEMs must consider. Learn about the seven common pitfalls to avoid, and how they can impact your manufacturing outsourcing success.

OUTSOURCING CALL CENTERS: Paper Description: For years, outsourcing has been a way of life for many original equipment manufacturers (OEMs), as they regularly offload certain activities to contract manufacturers (CMs). But despite the significant benefits that outsourcing provides, there are also risks and challenges involved that OEMs must consider. Learn about the seven common pitfalls to avoid, and how they can impact your manufacturing outsourcing success. Manufacturing Outsourcing: 7 Common Pitfalls to Avoid
11/13/2007 3:54:00 PM

Procurement Outsourcing: 10 Things Companies Really Want to Know
Procurement Outsourcing: The 10 Things Companies Really Want to Know draws upon recent discussions with dozens of companies that are exploring outsourcing services. Jason Gilroy and colleagues draw upon their years of procurement expertise to provide answers to common questions surrounding the outsourcing of procurement services.

OUTSOURCING CALL CENTERS: companies that are exploring outsourcing services. Jason Gilroy and colleagues draw upon their years of procurement expertise to provide answers to common questions surrounding the outsourcing of procurement services. Procurement Outsourcing: 10 Things Companies Really Want to Know style= border-width:0px; />   comments powered by Disqus Related Topics:   Outsourcing,   Management Practices Source: ICG Commerce Learn more about ICG Commerce Readers who downloaded this white paper also read these
5/2/2006 3:39:00 PM

How to Ensure IT Outsourcing Value in the Public Sector
In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process, it can often cause more problems than solutions. In many cases, outsourcing agreements simply need to be updated to meet changing business requirements. Find out how.

OUTSOURCING CALL CENTERS: How to Ensure IT Outsourcing Value in the Public Sector How to Ensure IT Outsourcing Value in the Public Sector Source: EquaTerra Document Type: White Paper Description: In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process, it can often cause more problems than solutions. In many cases, outsourcing
2/15/2008 2:29:00 PM

Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

OUTSOURCING CALL CENTERS: Best Phone Systems for an Effective Call Center: Editor’s Top Picks Best Phone Systems for an Effective Call Center: Editor’s Top Picks Source: Wheelhouse Enterprises Document Type: White Paper Description: Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and
1/23/2013 12:03:00 PM


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