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Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

outsourcing decision  for all parties. An outsourcing buyer often assumes the provider relationship is working, basing that decision on interpersonal relationships versus evaluating the six critical elements that form the basis for developing trust and an effective relationship model. As many outsourcing transactions have a transformational component, we find that most organizations often misunderstand these critical components of an effective outsourcing relationship: Cultural compatibility Inter-dependence Performance Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » outsourcing decision


Outsourcing Security Part 1: Noting the Benefits
Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer

outsourcing decision  notes the benefits of outsourcing security. Part 2 will evaluate the cost of such an outsourcing. Part 3 will provide guidelines for selecting a security services provider Open for Business E-commerce and e-business initiatives inspire companies to move toward an open, distributed network-computing environment. These environments are designed to enable employees, customers, partners, suppliers, and distributors to exchange and access information critical to conducting business. Unfortunately, these same Read More
Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

outsourcing decision  $836,384. Second-year savings for outsourcing 24x7 security operations is about $853,812. Coming to a Conclusion Making the decision on whether to staff in-house for security services or hire a managed security services provider is a decision best made with much research and budgetary scrutiny with scenarios ranging over a number of years, focusing on maintaining a strong security posture while enabling revenue-generating e-business functions. In the end, many say the price of performing this business Read More
Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

outsourcing decision  satisfactory long term service. Outsourcing initiatives are often dictated top down. The personnel running the operations take the decision to outsource as an affront to their own abilities. This is a most tenuous situation for a CEO because while he or she has charted this change in direction they must rely on the people affronted to negotiate the outsourcing and manage its transition. More often than not there is a part of the team that wishes the Outsourcer to fail. Getting the Right Solutions Getting Read More
Selecting an Outsourcing Provider-Art or Science?
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a

outsourcing decision  end up in its outsourcing or offshoring effort. If the company doesn't know what results it wants to achieve, it risks being pulled in a specific direction for the wrong reasons—be it price, relationship, or technology. In many cases, both the company and the prospective outsourcer are only looking at cost as the primary decision criteria. Although this might seem like an obvious and mutually beneficial path, it is not necessarily the best path, especially if the selected provider can't deliver the Read More
Dedicated Offshore Outsourcing
IXION provides the following dedicated offshore outsourcing services. Offshore software development: IXION will manage all aspects of the project and

outsourcing decision  Offshore Outsourcing IXION provides the following dedicated offshore outsourcing services. Offshore software development: IXION will manage all aspects of the project and provide a fixed bid to deliver the application using its current resources. IT staff augmentation: IXION will hire and staff a dedicated offshore team exclusively for your organization; you manage the software development life cycle via direct contact with an exclusive offshore project manager and access to a dedicated onshore Read More
Beyondsoft outsourcing solution
Beyondsoft is an IT outsourcing company with global delivery centers. Beyondsoft offers IT consulting, application development and maintenance (ADM

outsourcing decision  outsourcing solution Beyondsoft is an IT outsourcing company with global delivery centers. Beyondsoft offers IT consulting, application development and maintenance (ADM), enterprise resource planning (ERP), and and business process outsourcing (BPO) services to clients across the globe. The company focuses on achieving the highest quality in its deliveries and becoming a trusted brand to achieve consistent growth in its repeat business with its clients Read More
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

outsourcing decision  Step Change With Offshore Outsourcing This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on their core functions, UC decided to Read More
The Many Flavors of Application Software Outsourcing
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software

outsourcing decision  Flavors of Application Software Outsourcing Defining the Problem In the 1990s many companies rushed to upgrade or replace their legacy software prior to January 1, 2000—affectionately known forevermore as Y2K. There was fear and concern that many legacy software applications would be unable to handle the requirements of a change in the first two digits of a four-digit year in date fields. A large number of companies chose to purchase and implement new software packages that handled most of their Read More
SaaS BI Tools: Better Decision Making for the Rest of Us
In the IDC report SaaS BI Tools: Better Decision Making for the Rest of Us , you'll learn how a SaaS-based BI solution can help employees throughou...

outsourcing decision  BI Tools: Better Decision Making for the Rest of Us For years, only top executives at large corporations had access to business intelligence (BI). Not anymore. Today, the software as a service (SaaS) revolution has brought the power of BI to companies and decision makers at all levels —including people who create plans and forecasts and manage operations across the enterprise. Is your company taking advantage of the democratization of BI? Or are your information workers still struggling to mine Read More
How to Ensure IT Outsourcing Value in the Public Sector
In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most

outsourcing decision  to Ensure IT Outsourcing Value in the Public Sector In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process, it can often cause more problems than solutions. In many cases, outsourcing agreements simply need to be updated to meet changing business requirements. Find out how. Read More
Anatomy of a Decision: SAP vs. Oracle JD Edwards EnterpriseOne
There are many reasons beyond purchase price that influence an enterprise application investment decision. In an exploration of JD Edwards EnterpriseOne

outsourcing decision  of a Decision: SAP vs. Oracle JD Edwards EnterpriseOne There are many reasons beyond purchase price that influence an enterprise application investment decision. In an exploration of JD Edwards EnterpriseOne customers that also considered Microsoft Dynamics, Nucleus found that functionality, reporting capabilities, staff skill availability, and partner and vendor support capabilities were key factors driving a decision to invest in EnterpriseOne. Download the complete results of this analysis now. Read More
IT Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

outsourcing decision  Report The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc. Read More
The Future of Product Engineering Outsourcing (PEO)
A recent study found that outsourced engineering services are expected to increase to $1.1 trillion by the end of 2020. This is a dramatic increase compared to

outsourcing decision  Future of Product Engineering Outsourcing (PEO) A recent study found that outsourced engineering services are expected to increase to $1.1 trillion by the end of 2020. This is a dramatic increase compared to the $750 billion in services by the year 2004. Further, the study showed that significant increases are expected in automotive, aerospace, utilities, and telecommunications. Find out what’s driving these trends and how they affect your company. Read More
Retro-sourcing: A Safety Net for Outsourcing Engagements
Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of

outsourcing decision  A Safety Net for Outsourcing Engagements Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of return for development and service delivery. This can help you control unexpected and risk-laded initiatives, particularly in first-time outsourcing engagements. Learn about the six stages of retro-sourcing, and how they can help you make better-informed decisions. Read More

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