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Software Functionality Revealed in Detail
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 outsourcing telemarketing


Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

outsourcing telemarketing  Process Outsourcing Business process outsourcing (BPO) is the broadest category of outsourcing. It seems like almost every day some firm is introducing a new way to outsource a work process. There are some common activities that fall under the heading of BPO. These more typically outsourced activities include: Transaction processingo Tax processing Claims processing Check processing Card processing Finance and accounting billing Receivables management (AR) Payment services (AP) Creditors management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » outsourcing telemarketing

Software Giants Make Courting A Small Guy Their "Business One" Priority Part Two: Market Impact


Mid-market and the SMB segment are the next frontiers and a promised land for all the enterprise vendors, small and large alike.Still, the willingness of smaller IT departments to go for more sophisticated technology beyond the all-too-common dispersed islands of information on Excel spreadsheets, Access-based reports and queries, or even managers’ pocket paper-pads and post-it notes, does not guarantee any vendor an easy ride.

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Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing


Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such as - customer service - telemarketing - inbound sales - data entry - back-office support - accounting - human resources (HR) - software development  

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IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry


The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise, and the target market is almost exclusively business-to-business (B2B), with the individuals often being decision makers high up the corporate ladder. Find out how to reach this difficult target, with prospecting methods and tips for making more complex sales.

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Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start


In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations.

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The Myths and Realities of Product Development and Outsourcing


Recent years have shown a dramatic boom in outsourced product development, and it seems most companies are changing and adapting this practice. However, companies should be wary of some of the false promises and myths of outsourcing. Many outsourcing firms, especially product development firms, can be misleading in their promises. Discover the myths and realities of product development outsourcing.

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Dedicated Offshore Outsourcing


IXION provides the following dedicated offshore outsourcing services. Offshore software development: IXION will manage all aspects of the project and provide a fixed bid to deliver the application using its current resources. IT staff augmentation: IXION will hire and staff a dedicated offshore team exclusively for your organization; you manage the software development life cycle via direct contact with an exclusive offshore project manager and access to a dedicated onshore client services manager. IXION provides VoIP phone service, support tools, and issue tracking systems to facilitate communication. IT infrastructure/offshore operations: IXION will design and manage the creation of a wholly owned offshore operation for your organization. All aspects of setting up the offshore operation and creating the subsidiary are delivered within a fixed budget and timeframe. IXION will transition the operation over to you after a designated training period. This is a build-operate-transfer (B-O-T) model. IXION has a dedicated and experienced senior management team. The company's development resources, offshore infrastructure, and customer base helps support its professional onshore and offshore services.  

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Outsourcing--Applications Software RFI/RFP Template


Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility

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Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case


As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars.

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Outsourcing Challenges: Avoid the Pitfalls


Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

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Outsourcing as a Revenue Enabler


The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better.

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