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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

p part 19  from those associated companies. P   PBX - Private Branch Exchange , which is a private telephone network used within an enterprise. Users of PBXs share a certain number of outside lines for making telephone calls external to the PBX. In conjunction with PBX's, Automated Call Distribution (ACD) software is often employed in call centers to enhance the function of PBX's, by providing such capabilities as rules-based routing of calls, call queuing, and the like. PDA - Personal Digital Assistant . The Read More...
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Documents related to » p part 19


Top 10 Reasons For Having A Project Kickoff - Part II
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don’t

p part 19  A Project Kickoff - Part II Top 10 Reasons For Having A Project Kickoff - Part II Featured Author - Joseph J. Strub - January 1, 2004 Introduction You are about to embark on an important project. Perhaps the project is implementing an ERP package, getting critical applications ready for the busy season, or setting up a warehouse and inventory for radio frequency operations. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't miss this excellent Read More...
Bootcamp for the Pros; Why Ernst & Young Will Lead Security Auditing Standards
Original News & Educational ReviewCourse SummaryErnst & Young, has put together the quintessential course for security engineers looking to improve their

p part 19  technology, is just one part of the procedure. You need to know how to use the tools, when, why, and on which occasions. You need to understand not just what hackers do, but how hackers think. eXtreme Hacking is for all intent purposes, a course on how to audit the security of an information technology network by not only learning what tools to use, but taking into consideration hacking strategies, and how hackers think. Company Background Ernst & Young LLP, best-known for its traditional tax and audit Read More...
Hold Onto Your WAPs, Here Come the Apps!
Due to the seemingly certain global standardization on the Wireless Access Protocol (WAP), Short Message Service (SMS) and the addition of Wireless Markup

p part 19  have been on the part of banks and on-line brokerage houses. A good example of this is Financial Fusion's wireless applications targeted at financial institutions, such as Old Kent (which also includes a bill payment service). Visa U.S.A's operations, coupled with the established on-line CyberBills will allow wireless users complete flexibility as to when, where, and how a user can make payments. The remaining question is simply, How Secure is it? User Recommendations Transactional-based wireless Read More...
Architecture-Centered Information Systems In The Manufacturing Domain - Part V - Applying the Methodology
Architecture bridges the semantic gap between the requirements and software. Application software systems must be architected in order to deal with the current

p part 19  Implementation Applying the Methodology Part V - Applying the Methodology A Critical Success Factor in the architecture business is the clear and concise application of a methodology (any methodology) to the problem. The attributes clear and concise cannot be over emphasized. The UML notation is one means of conveying clear and concise architecture, but other languages can be used. The methodology described in the previous sections must be deployed against a live system in order to be of any value to Read More...
Intelligent Manufacturing Systems: Beating the Odds, Mightily - Part 3
Part 1 of this blog series explained IQMS’ upbeat posture despite a hostile and depressed environment, while Part 2 analyzed the recent developments of

p part 19  Mightily - Part 3 Part 1 of this blog series explained IQMS ’ upbeat posture despite a hostile and depressed environment, while Part 2 analyzed the recent developments  of EnterpriseIQ [ evaluate this product ], the flagship offering of IQMS . This final part will focus on IQMS’ most recent involvement in the user experience (UX) design developments. Joining the “Winning Users’ Hearts and Minds” Fray Like many of its enterprise resource planning (ERP ) peers, IQMS also took a plunge in giving Read More...
Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

p part 19  Marketing VP Mac McConnell Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting process owners. To further flesh out Bonitasoft’s value prop, we recently talked to Mac McConnell, Bonitasoft’s vice president of marketing. He is responsible for all aspects of global marketing, including brand awareness, communications, demand and lead generation, and go-to-market strategy. He comes to Bonitasoft from Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 3
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global

p part 19  Supply Chain Solutions - Part 3 Part 1 of this blog series introduced TAKE Supply Chain , a  supply chain management (SCM)  division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global technology solutions and service provider, which focuses on two principal business areas – life sciences and SCM ( the company is listed on the Indian Stock Exchange ) . My first post described TAKE Supply Chain’s genesis since its inception in 1994 as BPA Solutions , through its ClearOrbit phase from 2001 Read More...
SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer

p part 19  Discussions (Part Ia) Part I of this blog post introduced the common software deployment models and Consona CRM 's approach in that regard. To the end of enabling Total Customer Management (TCM) via an adaptive CRM offering, Consona CRM is built with a superior core infrastructure (customer data model, BPM, BI, SOA) and a holistic, best-of-breed product portfolio. Consona claims to be one of the market’s rare CRM offerings that is both operational and collaborative, with many years of a broad range Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

p part 19  (as a Chatterbox)? - Part 3 In Part 1 of this blog series I admitted to being a late adopter of a sort , in part for not immediately jumping onto the  social media  bandwagon. In particular, my initial reaction to  Salesforce Chatter (a.k.a. Collaboration Cloud)  was tepid  when it was introduced at the Dreamforce 2009 conference . However, a few months have passed and this period has helped salesforce.com craft the much clearer cloud computing evolution message that was analyzed in Part 2 . The Read More...
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

p part 19  about Dassault Systèmes in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The company provides both PLM tools (e.g., computer-aided design [CAD], digital Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIc)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

p part 19  (Part IIc) The first part (Part II) of this blog series  described the opportunities for software as a service (SaaS ) or on-demand applications, especially in the current difficult economic milieu. Part II and Part IIa then analyzed the  top five SaaS assumptions (misconceptions) recently outlined by  Gartner . Part IIa and Part IIb also analyzed the major technical considerations that any vendor has to go through before it can embark on delivering a SaaS offering. This final part will will Read More...
Outsourcing Security Part 3: Selecting a Managed Security Services Provider
As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable managed security

p part 19  services provider. This is Part 3 of a 3-part article. Part 1 noted the benefits of outsourcing security. Part 2 evaluated the cost of such an outsourcing. Part 3 provides guidelines for selecting a security services provider. Finding what You Want Businesses turn to outsourced security or managed security services (MSS) in order to protect their information assets more efficiently and effectively. MSS encompasses various types of services, including consulting, remote perimeter management, managed Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different

p part 19  'dating game'.   In Part 1 of this article it was suggested that an effective RFI/RFP process can streamline the selection process avoid the pitfalls of past selection processes.   Part 2 proposed a solution, and this part applies the solution to three mid-tier ERP vendors, Epicor , QAD , and Ramco Systems .   Part 1 - Overview of the Problem Part 2 - Presents a Solution Part 3 - Presents examples of applying the Solution Part 4 - Makes User Recommendations Epicor An appropriate client for Epicor would Read More...

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