This field service management (FSM) software review report examines the FSM software by ViryaNet and its support for FSM processes against known benchmarks. It assesses ViryaNet G4 by ViryaNet for FSM functionality and reviews the product’s support capacity with a focus on:
- Customer Engagement Management
- Contract and Warranty Management
- Work Order Management
- Inventory, Logistics, and Parts Planning
- Workforce Forecasting and Planning
- Scheduling and Routing
- Analytics and Reporting
The report also contains an independent analyst’s review of the FSM software based on a demonstration provided by ViryaNet. The review identifies the features of ViryaNet G4 that distinguish it from other FSM solutions, including its inventory and asset management capacity, its operating flexibility for multiple devices including a mobile application, and its performance management structure. ViryaNet G4 also provides FSM support through its productivity and workflow dashboards, and aids in administrative organization through its contract modification and management tool. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.
ViryaNet G4 achieved TEC certification status for its FSM software solution by completing TEC’s certification program, which includes a demonstration of the FSM software’s support for specific real-world business process and a detailed functional benchmarking analysis.
Based on a demonstration of ViryaNet G4, a TEC analyst has assessed the FSM software’s features, evaluating the software against known industry benchmarks, to determine that ViryaNet G4 is a strong FSM system.
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