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SAP Gives in to CRM (Part Time) Matrimony
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate

part nortel  relationship management (CRM). As part of the agreement, SAP has embedded within mySAP.com customer interaction applications from Nortel Networks' Clarify eBusiness Applications unit to provide extended customer-service functionality and new levels of information access and use to businesses. SAP and Nortel Networks will further extend their alliance by creating Internet-based service solutions that enable virtual communities where vendors, partners and suppliers can present themselves to their joint Read More...

Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

part nortel  was supported by reading part of a May 20, 2000 announcement, which focused on Nortel and SAP 's agreement to use Clarify technology in SAP's mySAP.com offering (more on that below). In the footer section of the press release, Nortel stated: The Nortel Networks Clarify eBusiness Applications unit is ushering in the second wave of eBusiness, delivering complete solutions that leverage the high-performance Optical Internet, CRM and multimedia contact centers to enable seamless, personalized customer Read More...
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Documents related to » part nortel


CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

part nortel  and focus are a part of the culture now at Peoplesoft, it all may pay off in the end (see PeopleSoft 8 Launched - Anything to Write Home About? ). All the while, in the late 90's dot-com craze, when money was free and intellectual capital and software functionality were key, you had smaller niche players developing ideas about how to do everything from improving customers' online experiences, to establishing vertical and horizontal portals, to analyzing employee performance, to using data to target Read More...
Information Security Firewalls Market Report Part Two: Current Market Trends and User Recommendations
Numerous firewall solutions exist in the market. However, decision makers can wade through the thousands of product criteria to find the right solution by

part nortel  different vendors exist as part of the same architecture plan using a screened-subnet model. If you use two different vendors to set up a perimeter choke point, it is possible that an exploit get through the second firewall, if it has gotten through the first. Figure 6. Screened Subnet Architecture Check Point, Cisco, Juniper, and Symantec are all reputable vendors with good products. However, for networks that are laden with performance bottlenecks, Juniper or Cisco firewalls may be a better choice. Read More...
Intel Outside?
Intel’s subsidiary, Intel Online Services recently announced AppChoice™ Managed Hosting Services. The service is designed to offer applications and hosting

part nortel  user-defined alerts. AppChoice is part of Intel Online Services' selection of service offerings, which range from fully managed and integrated e-business solutions to co-location services. Market Impact Intel, the world's largest chip maker, is a leading manufacturer of computer, networking and communications products. Intel Online Services Inc., an Intel subsidiary, is a supplier of hosted Internet services, business applications, and e-commerce services worldwide. Intel Online Services currently offers Read More...
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

part nortel  101 - A Primer Part Two: Outsourcing Categories Outsourcing Categories Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: Application software I.T. infrastructure Business process outsourcing (BPO), and Manufacturing This is Part Two of a three-part note. Part One discussed the history of outsourcing, described outsourcing pros and cons, and introduced offshoring Read More...
Frankie Does ERP, Part 1
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

part nortel  Does ERP, Part 1 [Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request. This interactive series, created and published with his permission, is an exercise in what-if analysis based on interviews I am currently conducting with him. You may find Frank’s use of language a little colorful. I have toned it down. It's still colorful.] * My name is Frank. I’m a mid-level manager for a Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

part nortel  (Part IIb) The first part (Part II) of this blog series  described the opportunities for software as a service (SaaS ) or on-demand  applications, especially in the current difficult economic milieu. Part IIa then analyzed the  top five SaaS assumptions (misconceptions) recently outlined by  Gartner . Before any vendor can embark onto delivering a SaaS offering, it must thoroughly consider a number of harrowing SaaS technology choices and their implications. Thus, Part IIa also analyzed the Read More...
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

part nortel  Bigger and Better - Part II Part I of this blog post series  talked about my encounter with  BigMachines , a provider of slick  software-as-a-service (SaaS)  configure, price, and quote (CPQ)/ quote-to-order (Q2O)  solutions during my recent attendance of  Gartner’s CRM Summit in Scottsdale, Arizona (US).  Prior to analyzing recent events at BigMachines, Part I explained the general value proposition of on-demand Q2O and CPQ software solutions . Part II will continue with a discussion of recent Read More...
Pricing Management in a Down Economy -- Part 2
Part 1 of this blog series expanded on some of TEC's earlier articles about companies' need for better pricing management and optimization practices. It also

part nortel  a Down Economy -- Part 2 Part 1 of this blog series expanded on some of TEC 's earlier articles about companies' need for better pricing management and optimization practices. It also introduced the FUD (fear, uncertainty & doubt) notion about how appropriate these solutions might be in a down market. It appeared that at least the service sector (including spare parts pricing) remains largely impervious to the economic climate (if not even bolstered by a downturn). So, What's in Store for Pricing Read More...
Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

part nortel  Open SOA Strategy - Part 2 Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor . Two late June 2010 news announcements, which were entitled  “Infor Simplifies Connectivity and Data Sharing with Infor ION(tm)”  and  “Infor Selects Microsoft as Preferred Technology and Tools Provider for Infor Software,  were then demystified in an interactive and constructive dialogue with  Soma Somasundaram, SVP of global product Read More...
Can We Intelligently Use Part Numbers to Configure and Order the Right Products?
In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and

part nortel  We Intelligently Use Part Numbers to Configure and Order the Right Products? Previous articles have clearly defined the concepts and features of product configurators, such as product options' selection rules, procedures, constraints, variants, and so on (see Product Configurators Pave the Way for Mass Customization and CRM for Complex Manufacturers Revolves Around Configuration Software ). However, there is one feature that is sorely needed by some industries and businesses that has hardly been Read More...
Partner-Friendly Oracle Update - Part 2
Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle

part nortel  Friendly Oracle Update - Part 2 Part 1 of this blog series outlined Oracle ’s recent (and seemingly genuine) change of heart and approach towards partnering . The analysis then moved into Oracle's VAD Remarketer Program , which was launched about two years ago to allow partners to determine the best growth path for their business. A Remarketer is a new class of Oracle reseller with the ability to resell only the products that fall under Oracle’s 1-Click Ordering Programs and strictly under Read More...
UNIT4: The (Largely) Untold Story - Part 3
Part 1 of this blog post series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second largest business applications provider in continental

part nortel  (Largely) Untold Story - Part 3 Part 1 of this blog post series  started with my invitation by  UNIT4 (formerly Unit 4 Agresso ), the second largest business applications provider in continental Europe , to attend its  UK 2010 users conference . Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. The post then discussed the recent development that preceded both the UK user conference and Read More...

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