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Pegasystems is a provider of business process management (BPM) and customer relationship management (CRM) software solutions. Its BPM methodology and BPM

pegasystems  Pegasystems is a provider of business process management (BPM) and customer relationship management (CRM) software solutions. Its BPM methodology and BPM services give business users control over the BPM suite and reduce reliance on IT staff. Pegasystems technology powers agile solutions to specific operational challenges, such as workflow management software, CRM software, BPM software, BPM systems, and business process outsourcing software; as well as CRM solutions including customer service Read More

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Documents related to » pegasystems

Pegasystems Acquires Turkish Partner Ultima IT
Pegasystems has acquired its Turkish partner, Ultima IT, for undisclosed terms. Ultima provides consulting and services for developing strategic business

pegasystems  Turkish Partner Ultima IT Pegasystems (aka Pega), a provider of business process management (BPM), multichannel customer relationship management (CRM), business rules, and adaptive analytics software, has acquired its Turkish partner, Ultima IT , for undisclosed terms. Ultima provides consulting and services for developing strategic business applications and IT Infrastructure in the Turkish market.   The vast majority of Ultima’s business is based on Pega’s CRM applications and the Pega 7 platform Read More
Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

pegasystems  salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega ), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the  latest version of its process-centric CRM solution . The latest release, Customer Process Manager (CPM) enables real-time collaboration amongst customers, the customer service representatives (CSRs), and supporting back-office teams across the enterprise. In a nutshell, the new customer engagement hub release also Read More
PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

pegasystems  to the headquarters of Pegasystems in the Boston metropolitan area, I’ve had numerous contacts and interactions with the vendor in the past, but this summer I attended the vendor’s annual conference for only the second time. Attending PegaWorld 2011 was a great experience, where I learned about this upbeat company and their happy customers. Prior to attending PegaWorld 2010 , I had written an exhaustive five-part series on Pegasystems (a.k.a. Pega ) entitled “ The Wizardry of Business Process Read More
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

pegasystems  Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More
Progress Software Revs Up to Higher RPM via Savvion - Part 2
<!--StartFragment-->Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition

pegasystems  founder and CEO of Pegasystems . In any case, the main messages of Dr. K’s presentation were that BPM values are delivered through  business process analysis (BPA) , BPM system tools, and  business process improvement (BPI) , and Savvion caters to all of these aspects. Moreover, Savvion supports all conceivable usage scenarios of BPM systems. Namely, most BPM practitioners understand some of the aforementioned common usage types of BPM systems, i.e., human-centric business processes, system-centric Read More
The Wizardry of Business Process Management - Part 2
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s

pegasystems  presentation, some introduction to Pegasystems and Trefler is in order. Pegasystems provides BPM software to drive revenue growth, productivity , and business agility  to over 760 of the world's most sophisticated organizations in financial services, insurance, health care, government, life sciences, communications, manufacturing, and other industries. Headquartered in Cambridge, Massachusetts (US), the company employs over 900 people in its offices in North America, Europe, and Asia. Pegasystems’ Read More
Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

pegasystems  by IBM SPSS and Pegasystems / Chordiant , to name a couple? MM: Not in the traditional sense, but what we do have is a very robust decision engine that would allow you to preprogram specific paths based on information the system sees. TEC: Is social media a requirement for your target market, and what are you doing in that regard? MM: We’re not seeing a need for “social BPM” per se. Our customers are not coming to us looking for that. What they’re looking for is an increase in process-driven Read More
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 1
While my two separate blog post series about workflow automation and Business Process Management (BPM) and about the long tails of supply chains were coming to

pegasystems  BPMS vendors such as Pegasystems , Lombardi Software [ evaluate this product ] or IDS Scheer , to name but a few. Part 2 of this blog series will analyze the ongoing BPM/BRMS market dynamics. In the meantime, please send me your comments, opinions, etc. I would certainly be interested in your experiences with the BPM software category (if you are an existing user) or in your general interest to evaluate these solutions as prospective customers. Read More
Will SAP HANA’s Big Data Usher SAP into the Intelligent BPM Elite?
SAP recently announced a new intelligent business operations bundle that aims to help organizations infuse big data insights in real time into their processes

pegasystems  (iBPM) leader like IBM, Pegasystems , and Appian , but those vendors should take note of SAP’s forays, especially in light of having lots of SAP ERP customers that SAP would like to bring back into its BPM fold.   Read More

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