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CRM for Financial and Insurance Markets
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
 

 people centric businesses


Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

people centric businesses  soccer moms ); and small-business people using technology to improve their bottom lines ( small business ). Part of the strategy included giving employees closest to the customer some of the more important decision-making responsibilities. In addition, Best Buy store associates received customer-centricity training to be able to really deliver the promise at the store level. The way that the stores are adapted to each segment is interesting. For the soccer mom, the stores feature brightly colored

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Business Performance Management (BPM) RFI/RFP Template

Data Visualization, Analytics, Workflow, Data Integration, Support, System Requirements Get this template

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CRM for Financial and Insurance Markets
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...

Documents related to » people centric businesses

UNIT4 Launches Cloud ERP for New-generation Users


UNIT4, a provider of enterprise software that accommodates business change, has launched the next-generation version of its Agresso enterprise resource planning (ERP) suite for people-centric businesses, called Milestone 4. The Agresso ERP suite now provides new social and mobile technologies with for a new-generation workforce. These four—social, mobile, analytics, and cloud—touchstones are a significant departure from traditionally rigid ERP systems.

people centric businesses  as it automatically connects people to all the other people they are related to, all the other things (events, objects, etc.) they are related to, and all the rules that apply to them (see Figure 2). For Businesses Living IN Change (BLINC) this facilitates adapting to new colleagues and organizational structures, new processes, new ways of doing things, and new rules and regulations. Agresso’s VITA architecture can smooth over these disruptions, while the social collaboration engine and mobility make Read More

The Convergence of ERP and Field Services-One Vendor’s Leadership


Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.

people centric businesses  operations piece. “These are people who have serviced assets—like cell towers, utilities, shopping malls,” Wardley said. “They were on nice, comfortable maintenance schedules that were regular, predictable, with more stabilized time/billing/parts. This is a very different world from rapid-response, ‘I’ve broken it’ service needs. The two solution sets have been speaking different languages for years ... and it will take time for many of these vendors to understand each other and mesh Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

people centric businesses  Platform reduces complexity, allowing people to engage with others in a faster, more productive manner. The advanced rules, KM, and campaign capability allow for proactive problem handling, changes in products or services, or suggestions of additional products or services. TEC: How do you view your competitive landscape, and why do you win or lose to these competitors? ML: Sword Ciboodle differs from its competitors in its ability to customize its technology to meet the customer’s business needs. There Read More

PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Two: Market Impact


The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against SAP and Oracle, particularly because one better-performing side could, if necessary, cover up for the underachieving one.

people centric businesses  have twice as many people and have gained a lot of credibility in the regions. Complementary Strengths First, the acquisition unites J.D. Edwards' recognition in the upper mid-market with PeopleSoft's strong position in the large enterprise space. Second, the new company combines PeopleSoft's strength in the services industries and government, with J.D. Edwards' strength in manufacturing and distribution, asset-intensive, and project-oriented industries. Thus, conversely, PeopleSoft gains an entry into Read More

One Vendor’s Mission to Make Service Businesses Click - Part 1


My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal) Service Supply Chains” have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled “Integrated Workforce

people centric businesses  the primary resources are people and their skills and time. These solutions consider both the service delivery staff as well as customer time. Thus, ClickSoftware has been the recognized leader in driving decision-making processes and helping service organizations get the most out of their resources (i.e., increase service revenue and customer responsiveness while reducing costs). ClickSoftware’s holy grail has long been the products and solutions that incorporate best service business practices Read More

One Vendor’s Mission to Make Service Businesses Click - Part 2


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service optimization solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing

people centric businesses  ensure that the right people are in the right place at the right time. ClickForecast provides field service workload forecasting to help companies project workforce capacity by combining historical service workload records with future business events to create a forecast for each territory, job type, or business unit. ClickForecast enables service managers, marketing, and sales managers to collaboratively determine the demand levels of customers and to create multiple forecast scenarios, each with Read More

Cloud ERP: An Adaptable, Consumable, and Flexible Option for Medium-size Businesses


Many medium-size businesses are considering flexible enterprise resource planning (ERP) options, including cloud ERP—to access ERP applications running on cloud infrastructure via the Internet from a variety of devices. This profile examines the specific challenges facing these businesses and how cloud ERP can help resolve them. The key findings: medium-size businesses expect cloud ERP to be accessible, customizable, and affordable.

people centric businesses  cloud ERP, SaaS ERP, customizable ERP, cloud ERP costs, medium-size businesses, ERP for medium-size businesses Read More

How Can Business Intelligence Benefit Small to Medium Businesses?


Research shows that the number one software solution that small to medium businesses plan to purchase in the coming year is business intelligence (BI). Download TEC's latest podcast to find out why BI is so hot right now.

people centric businesses   Read More

One Vendor’s Mission to Make Service Businesses Click - Part 4


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing

people centric businesses   Read More

People and SOA: Improving Productivity through People Collaboration


In any organization, people remain one of the largest sources of value when it comes to business processes. But providing them with tools that can be easily accessed and used has its challenges. As we move into the era of service-oriented architecture (SOA), portal and collaboration software now delivers the essential people-focused capabilities businesses need, while adding significant value to the organization.

people centric businesses  SOA: Improving Productivity through People Collaboration In any organization, people remain one of the largest sources of value when it comes to business processes. But providing them with tools that can be easily accessed and used has its challenges. As we move into the era of service-oriented architecture (SOA), portal and collaboration software now delivers the essential people-focused capabilities businesses need, while adding significant value to the organization. Read More

Standardized Battlespace SOA: Enabling Network-centric Operations


Network-centric operations (NCO) provide the ability to leverage information networks to generate a more dynamic and agile decision-making space. A fundamental enabler is service-orientated architecture (SOA). The use of industry-standard IT architectures helps ensure that systems can be provisioned rapidly, shared as appropriate, and give the flexibility and response times needed within such challenging environments.

people centric businesses   Read More

Mavenlink Rounding Out Its Wares for Businesses of All Sizes


Today, more and more companies are breaking down into a slew of collaborative networks of smaller organizations with ever greater specialization. In this new ad-hoc collaborative world, most companies are small, lean, and nimble, relying on extensive supplier networks. Companies have multiple clients and contracts across a globally diverse workforce available on a supply-and-demand (as needed

people centric businesses  are more than 500,000 people in 190 countries using Mavenlink today, and there is much room for growth. The vendor has successfully leveraged a “freemium” go-to-market model, whereby a small percentage of downloads end up being paying customers for the average price of $19 [USA] per user per month. Additionally, through the invitation process, Mavenlink customers’ customers often become paying Mavenlink users as well. Renowned Partnerships Mavenlink is the #1 installed app in the Google Apps Read More

SAP for Midsize Businesses. We're Not Too Big.


Think SAP's Industrial Manufacturing Solutions are too big, too difficult, and too expensive? Our 30,000 midsize customers beg to differ. Companies like yours get powerful, proven solutions that are developed with industry specific functionality, live in as little as sixteen weeks, and delivered with fixed, affordable pricing. Smart solutions that save you time and money. That's no myth. With more than 30,000 companies under $1 billion and over 80 percent of the Fortune 100 as our customers, nobody knows how to support your business objectives better than SAP. Two-thirds of our customers are midsize companies like yours ... and the other third used to be.

people centric businesses  myth,SAP,SMB,implementation,cost Read More

Businesses in Motion: SAP HANA + Microsoft Kinect, and More


A recent note that landed on my plate really grabbed my attention: As part of a long partnership, Microsoft and SAP jointly gave a demo in which Microsoft Kinect was used to exploit SAP’s HANA capabilities. Seeing data being managed by a motion-based device made me want to write a post speculating about the way users and computers will interact in the future. First: Is it too early

people centric businesses   Read More