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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 perfect order index


Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

perfect order index  Measuring Customer Satisfaction: The Perfect Order Index How do we measure customer satisfaction? Some people measure it from sales data; if sales are increasing, the customers must be happy. While important to profitability, it does not measure customer satisfaction. Many extraneous factors impact sales that are unrelated to how well you are doing at customer satisfaction. Maybe a competitor is much worse than you are—if they improve, or if a new competitor appears, you will lose that business due to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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Diagnosing Requirements Failure: A Benchmark Report


According to an IAG survey, 70 percent of companies lack the fundamental competencies within business requirements discovery to consistently bring in projects on time and on budget. Why do so many fall short in properly diagnosing their requirements failures? Discover how placing a greater focus on the combined aspects of business requirements—people, process, and tools—can provide better project outcomes.

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Lilly Software - Product Enhancements Remain Its Order 'Du Jour'


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Concept by Configure One Is Now a TEC Certified Quote-to-Order Solution


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The Pursuit of the Perfect Order: Implementing a Multi-enterprise Business Process Platform


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Khameleon


Khameleon provides small and medium product and service companies with solutions for project accounting, contract management, sales order and distribution, service desk, and financial management. Khameleon has established partnerships for the development and delivery of project accounting solutions with such companies as Oracle, FRx Software, and Vertex. Khameleon is built on Oracle’s technology, and allows organizations to use their own financials, or Khameleon’s. Khameleon is based in Tampa, Florida (US).

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Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience


Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place.

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OzLINK Doing Magic for Cloud Order Management


Headquartered in Westborough, Massachusetts, USA, Oz Development is the privately held provider of OzLINK, the set of cloud-based solutions that integrate and automate the order management process. Oz Development has a patented cloud-based platform that enables integration, automation, and extension of order management processes for small and medium sized companies. OzLINK has created value for

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Performance Made Perfect: Optimize Materials Management and Logistics Operations


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