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Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

perfect order index  Measuring Customer Satisfaction: The Perfect Order Index How do we measure customer satisfaction? Some people measure it from sales data; if sales are increasing, the customers must be happy. While important to profitability, it does not measure customer satisfaction. Many extraneous factors impact sales that are unrelated to how well you are doing at customer satisfaction. Maybe a competitor is much worse than you are—if they improve, or if a new competitor appears, you will lose that business due to Read More

Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » perfect order index


Comparing the Total Cost of Ownership of Business Intelligence Solutions
For many companies, traditional business intelligence (BI) software is costly and resource-intensive. So are open source alternatives that require significant

perfect order index  laid out in a pixel-perfect manner. Dashboards are designed to fit into a narrower slice of screen real estate but allow for interactive filtering and drilling such that users can pull out of a dashboard the information they need. As a result, in traditional BI suites reports and dashboards are actually created with different products requiring potentially significant re-work in order to address all key users. Creating report and dashboards in Birst takes half the effort required by traditional BI Read More
Reflections on Lean Philosophy and the Theory of Constraints
The theory of constraints (TOC) is similar to, yet different from, the lean philosophy. TOC focuses on optimizing production through critical bottlenecks in

perfect order index  analysis and mapping are perfect. Successful manufacturers will also start with best physical practices on the shop floor (e.g., a visual system factory) and add technology as they start to expand their implementations. In today's manufacturing environment, many companies need to support a combination of manufacturing methods, since some products are better suited to traditional resource planning methods (those with high variability of demand or long and unreliable lead times from suppliers) and others Read More
Diagnosing Requirements Failure: A Benchmark Report
According to an IAG survey, 70 percent of companies lack the fundamental competencies within business requirements discovery to consistently bring in projects

perfect order index  improvement Correlation 1 is perfect 0 is no relationship Our organization has defined standards for business requirements documentation quality, and assesses the work of analysts against these standards on projects 0.38 Stakeholders feel that the process of extracting and documenting requirements is efficient at our organization 0.32 Our organization treats business analysis as a profession and has trained staff dedicated to this function 0.25 Our organization has a formalized approach to doing business Read More
Building a Business Case for Enterprise Spyware Protection
It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and

perfect order index  fake screen saver installed Perfect Keylogger, a spyware application. To avoid confusion, think of Trojan horses as disguised delivery mechanism (similar to the legendary horse used by the Greeks in the Trojan War). Do not confuse them with their payload which could be any software application. There are newer types of programs that are similar to Trojans, but that rely on user carelessness (inattention in reading end user agreements or not understanding Internet downloads, rather than pure deceit. These Read More
Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information

perfect order index  and Strategic Information to Perfect the Customer Interaction Experience Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place. Read More
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

perfect order index  to-order: One Big, Lean Machine Adds High Tech to Its Mix In the first part of this series (please see Quote-to-order: New Ingredients in the Recipe for Success ), the emerging quote-to-order (Q2O) sphere was discussed in terms of its history and current developments, as well as how software providers are rising to the challenge of meeting their customers' Q2O needs. The second part, Quote-to-order: Newcomer Causes a Stir in the Market began an in-depth analysis of how the vendor BigMachines has been Read More
Lilly Software - Product Enhancements Remain Its Order 'Du Jour' Part Two: Market Impact
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio for its target market.

perfect order index  Software - Product Enhancements Remain Its Order 'Du Jour' Part Two: Market Impact Market Impact In the final quarter of 2002, Lilly Software Associates Inc. ( LSA ) ( www.lillysoftware.com ), a privately held enterprise applications provider for small and medium sized manufacturing and distribution enterprises, made a number of announcements of enhancements to its product line. The details are covered in Part One of this note. This part discusses the Market Impact of those announcements. Having Read More
What Makes Process Process?
The systems dealing with manufacturing, inventory, procurement, and customer order management systems are among the systems that often prove to be the hardest

perfect order index  Makes Process Process? Originally published - September 21, 2000 An enterprise resource planning (ERP) or supply chain management (SCM) solution has to be selected. The project holds significant value. One way not to deliver on that value is selecting a vendor whose product does not fit the needs of the business. This is common sense, but for process companies, it can be particularly challenging. Process companies, including food, chemical, pharmaceutical, forest products, and others, often have Read More
PROMYS
PROMYS PSA includes modules for - CRM, opportunities, and quoting; - order fulfillment, purchasing, inventory, and invoicing; - project management

perfect order index  PROMYS PSA includes modules for - CRM, opportunities, and quoting; - order fulfillment, purchasing, inventory, and invoicing; - project management, project assignments, time sheets and expenses; - service management, help desk, and support contracts; and - customer and subcontractor self-service portals. PROMYS service management functionality helps answer questions such as: - Why aren’t my field resources more billable? - Which active projects are in trouble against their cost budget? - Are my Read More
Cloud/SaaS is the Perfect Solution for Food and Beverage Processors
Fast becoming the preferred delivery model for companies in other manufacturing industries, software as a service (SaaS) is being adopted by food and beverage

perfect order index  SaaS is the Perfect Solution for Food and Beverage Processors Fast becoming the preferred delivery model for companies in other manufacturing industries, software as a service (SaaS) is being adopted by food and beverage processing companies using inadequate management systems. See how a SaaS-based enterprise resource planning (ERP) system helps processors operate more efficiently and profitably, and enables world-class security, disaster recovery, and an expandable storage capacity. Read More
Skolnik Industries Extends Excellence to Sales Order Entry Automation for Sage MAS


perfect order index  Industries Extends Excellence to Sales Order Entry Automation for Sage MAS Read More
Yankee Group: Tying Order Management Is Critical to CRM Success
This executive whitepaper explores the importance of the order management component in your CRM system and how you can enhance and expedite the customer

perfect order index  Group: Tying Order Management Is Critical to CRM Success This executive whitepaper explores the importance of the order management component in your CRM system and how you can enhance and expedite the customer experience within your organization. Read More
Index Data Security in Microsoft Windows Environments
X1 Enterprise Edition lets users search enterprise data with desktop, mobile, or browser clients. Thus, when integrating X1 Enterprise Edition security with an

perfect order index   Read More

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