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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 perform proactive contact


PeopleSoft’s ASP Play
PeopleSoft announces the “Next Generation ASP”

perform proactive contact  suites are adapted to perform over the Internet. To that end, PeopleSoft may be late in relation to mySAP.com or JD Edwards. While PeopleSoft's eBusiness is designed for organizations of all sizes, they are focusing on rapidly growing businesses, such as start-ups and dot coms. The service is designed so companies can take advantage of PeopleSoft's solutions and expertise without incurring many of the up-front costs of a large-scale system purchase or having to manage relationships with multiple

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Migration Made Easy: Switching VAN Providers without the Fire Drills


To ensure end-to-end visibility while still meeting multiple trading partner requirements in your supply chain operations, one solution is to consolidate with a single value-added network (VAN). Looking for a migration partner? Want to know more about the latest in VAN solutions? Learn the drill without tripping any alarms: use a best-practices checklist to help make your VAN migration simple and seamless.

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These are the Times of CRM Vindication and Validation - Part 2


Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM Effectiveness During Lean Times,” authored by Microsoft Dynamics CRM and Oracle CRM, respectively. My post made the case for forward-looking enterprises to leverage customer relationship management (CRM) solutions to

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The Retail Industry: Improving Supply Chain Efficiency Through Vendor Compliance - Part 2 An Andersen Point Of View


A vendor compliance database can range from a complex system built within the retailer's existing architecture to a smaller, stand-alone desktop database application. Find out what's Andersen's take on vendor compliance programs.

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Project Portfolio Management's Missing Functional Link: Stakeholder Management


A project's success is determined by the diverse stakeholder expectations. If some see return on investment as their primary stake, others may focus on profitability—meaning that stakeholder communication tools are only as good as their adaptability to stakeholder dynamics.

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Is BI Really for Everyone?


It’s been a long time (in this business, anyway) since the very first business intelligence (BI) solutions turned up, enabling big organizations to perform data analysis, generating reports with primitive dashboards for company execs. Since then, the BI space has become agile, operational, self-service, social, and even reactive. When I started to prepare a BI buyer guide, I had to reconsider

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Protect Product Safety: How Manufacturers Can Boost Efficiency and Profitability with a Holistic, Proactive Product Compliance Strategy


Process manufacturers can no longer rely on purely reactive strategies to product safety. Now, reactive strategies such as lot tracking need to be incorporated into holistic strategies that include proactive measures to assess risk and prevent costly quality assurance (QA) events like product recalls. Learn how you can develop a product safety master plan that reduces risk, protects products, and improves profitability.

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The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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HP Announces Customer Engagement as a Service


HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile

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Attract, Develop, and Retain a 21st Century Workforce


Is your business prepared for the way we'll work in the future? To stay ahead of the competition you need a proactive, integrated approach to your entire talent management lifecycle. Download this e-book to learn about a suite of solutions that can help you develop the workforce your business needs.

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Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

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