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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 performance indicators professional services


Killer Key Performance Indicators for Professional Services
With the growing significance of services to the bottom line, it’s never been more important to effectively monitor, measure, and manage your services business.

performance indicators professional services  Key Performance Indicators for Professional Services With the growing significance of services to the bottom line, it’s never been more important to effectively monitor, measure, and manage your services business. Knowing which key performance indicators (KPI) can help drive success and contribute to your bottom line is essential. But with over 150 KPIs available, where do you start? Discover how these few small key improvements can help your service business performance.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Professional Services Automation

A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments and automates the project-specific functionality of time, billing, expense reporting, opportunity management, and resource management, linking back office functionality with the PSO’s portfolio of projects. 

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Documents related to » performance indicators professional services

Improving Organizational Performance Management through Pervasive Business Intelligence


You’ll increase your chances of business intelligence (BI) project success and overcome technical and other challenges if you follow a methodology. To begin with, evaluate any BI vendor based on specific features and functionality, service offerings, support structure, and other considerations. Learn more about how to ensure you choose a BI solution that suits your company—and how to ensure a successful implementation.

performance indicators professional services  effective sharing of key performance indicators (KPIs) . However, having pervasive BI means more than having the appropriate BI tools distributed to all stakeholders. In pursuit of pervasive BI, organizations should focus on the five key factors that can be directly influenced to increase diffusion of BI. They are: Degree of training on the data, tools, and analytic techniques Design quality of the BI solution Prominence of data governance Nonexecutive involvement in promoting the design and use of BI Read More

Tips to Improve Inbound Logistics by Managing Partner Performance


The number of steps involved in getting materials or products from suppliers to buyers makes inbound logistics an error-prone process. Each mistake costs you time, labor, money, customer satisfaction, and, ultimately, your competitive position in the marketplace. Learn how implementing a partner performance management program can help your company reduce the number of inbound-logistics problems, and minimize their impact.

performance indicators professional services  to identify the key performance indicators (KPIs) for the effectiveness and efficiency of the inbound-logistics process, for example, on-time delivery, order fill rates, etc.; to establish procedures to measure those KPIs; and to feed, as XYZ Company measures them, the results of that scorecard into the company's overall PPM program and thereby provide appropriate visibility and troubleshooting opportunities to the supplier. So, when XYZ Company is re-negotiating pricing or guaranteed purchases with a Read More

The Renewed Finance Function: Extending Performance Management Beyond Finance


The role of the finance team has changed recently, due to increased oversight from regulators, more active investors, and company-specific changes in business operations. What steps are companies taking to respond to the internal and external forces? Find out how finance often repairs core finance and operating activities, as exposed in the results of a survey and a series of interviews among senior finance executives.

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Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

performance indicators professional services  Engineering Application Support/Engineering: Key Performance Indicators (KPI) that report user errors on an aggregate level were useful in resolving another vexing issue for that electronics provider. There were grumblings in the outside sales force that the opportunity management screen was really difficult, slow and cumbersome. When the KPI information for errors was reviewed, the application team noticed that virtually every end user was making the same errors on these screens. The first instinct was Read More

Tata Consultancy Services


Tata Consultancy Services (TSC) is an IT services, business solutions, and outsourcing organization that caters to global businesses. TCS employs over 120,000 IT consultants in 42 countries. The Company is listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. TCS is a part of the Tata Group, one of India's largest industrial conglomerates. TSC has offices in over 20 cities in India, and in countries around the world.

performance indicators professional services  Tata Consultancy Services Read More

Managed Services


Getting products to customers through a complex, global supply chain is becoming increasingly difficult. If you don’t have a solution that helps you focus on your core business, your business community processes suffer—slowing down supply chains and adding costs upstream and downstream. Find out about a managed services solution that can help you manage your partner relationships and improve cycle times.

performance indicators professional services   Read More

T-Plan Professional


Testing comprises a variety of tasks over disparate systems, some automated and others manual, leading to complexity in assessment and management for quality assurance. T-Plan delivers structure and control to the multi-discipline environment of testing. T-Plan developed T-Plan Professional to support many aspects of the testing process from unit testing through to user acceptance testing. The T-Plan Product Suite enables testing to be integrated into the software development and implementation process. T-Plan Professional enables both technical and non-technical staff to analyze requirements, design scripts, manage schedules, and execute the activities of software testing.  

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Small Business Endpoint Protection Performance Benchmarks


Objective performance testing was performed on four publicly available small business endpoint protection products and a pre-beta version of another endpoint protection product, on Windows 7. The products were benchmarked using thirteen performance metrics to assess product performance and system impact on the endpoint or client machine. This report presents the results from these performance tests.

performance indicators professional services  Business Endpoint Protection Performance Benchmarks Objective performance testing was performed on four publicly available small business endpoint protection products and a pre-beta version of another endpoint protection product, on Windows 7. The products were benchmarked using thirteen performance metrics to assess product performance and system impact on the endpoint or client machine. This report presents the results from these performance tests. Read More

Managing Financial Performance: Closing the Gap Between Strategy and Execution


Best-practice performance management requires processes to run seamlessly across enterprise performance management applications. This permits the sharing of data, enabling business managers to collaborate and make better and quicker decisions that give the organization the agility it needs in today’s increased uncertainty. This paper sets out how one enterprise performance management (EPM) solution delivers.

performance indicators professional services  Strategy and Execution Best-practice performance management requires processes to run seamlessly across enterprise performance management applications. This permits the sharing of data, enabling business managers to collaborate and make better and quicker decisions that give the organization the agility it needs in today’s increased uncertainty. This paper sets out how one enterprise performance management (EPM) solution delivers. Read More

Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

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Top CRM for Financial Services


To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...

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Enterprise Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line?


Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently, deciphering the difference between ERP and PSA remains a challenge.

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Why Performance Management? A Guide for the Midsize Organization


In Why Performance Management?

performance indicators professional services  Performance Management? A Guide for the Midsize Organization If your midsized company is in competition with larger, wealthier rivals, how can you level the playing field—or maybe steal an advantage? Performance management (PM) gives you that opportunity. Being smaller and more agile, your midsized company is better positioned to use PM to bring information and people together—and respond faster to changing market conditions. In Why Performance Management? A Guide for the Midsize Organization , Read More

IT Services E-Procurement


E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access to service sources and seek to optimize the service chain. What are these solutions and how do they work?

performance indicators professional services  the monitoring of supplier performance. Table 2 provides a list of Service Chain Optimizers. These solutions all attempt to streamline the service chain, but their focus and functionality vary. A review of the following characteristics will help to understand those differences. Business service focus Supplier network Matching function Requisition/RFP function Enterprise system integration Table 2. Company URL Service Focus Comments Uwork www.uwork.com General Services e-procurement (SeP) Platform is a Read More